Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Litmedia
32 Deloraine Avenue
L6T 1T7 Brampton
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Litmedia service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Litmedia: Easy Method
What is Litmedia
Litmedia (also presented as LitMedia/LitVideo) is an AI-powered media service that offers subscription access to creative tools and credit-based purchases for features like video generation. It provides web account management and also appears in app stores for mobile access. The service publishes a refund policy and Terms & Conditions that apply to web purchases and subscriptions.
How to cancel Litmedia
How you cancel depends on how you purchased the subscription. If you subscribed on the web, use the account Member Center; if you bought through an app store, cancel through that store. If you prefer direct assistance, you can also send a cancellation request by email to the company.
- Cancel via Web Member Center: Sign in to your Litmedia account, open the Member Center (Account or Subscription area), choose the active subscription and select the cancel option. The subscription remains active until the end of the current billing period.
- Cancel via App Store or Google Play: If your subscription was billed by Apple or Google, open your Apple ID or Google Play subscriptions page and cancel that subscription there (the store governs renewals and refunds for purchases processed by them).
- Cancel by email: Send a cancellation request to info@litmediaproductions.com. Include your full name, account email, order ID or transaction number, contact phone, and a clear statement that you request cancellation (specify whether you request immediate cancellation or cancellation at period end).
What happens when you cancel
If you cancel via the Member Center, your current subscription remains active until the end of the billing period stated in your account; after that period you will not be charged and your account will revert to the free version. If you cancel through an app store, access and billing changes follow the store’s rules (for example, you may retain access until the end of the paid period). Data retention and how long your account data or credits remain available are governed by Litmedia's policies and Terms & Conditions; refunds that deactivate a license will typically remove paid access.
Will I get a refund?
For web purchases, Litmedia advertises a 30-day Money-Back Guarantee and allows refunds within 30 days under specific circumstances (examples listed by the provider include unresolved terminal technical problems, duplicate purchases, failure to receive order information, overpayment, or not being informed of auto-renew). Refunds are issued to the original payment method and typically deactivate the license. The public pricing materials also promote a “30-day money-back guarantee - no questions asked,” but the formal refund terms list conditions and limits.
If you purchased through the App Store or Google Play, Litmedia’s web refund terms do not explicitly apply; refunds for those purchases are handled under Apple’s or Google’s store policies and you must request refunds through the relevant store. If you believe a web purchase qualifies for Litmedia’s 30-day refund, follow the provider’s refund procedure and be prepared to provide order details and evidence.
Litmedia plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month Plan | C$19.99 | Monthly | Full app access (subscription) |
| 1 Month Discount Plan | C$19.99 | Monthly | Discounted monthly subscription |
| Yearly Plan | C$119.99 | Annual | Full app access (annual subscription) |
| 1000 Credits | C$24.99 | One-time purchase | Credit package for video generation |
| 2000 Credits | C$34.99 | One-time purchase | Credit package for video generation |
Your consumer rights in Canada
Canadian consumers have statutory protections that can affect cancellation and refund rights, including rules that apply to distance contracts and automatic renewals. Provincial laws and federal consumer protection rules may provide a right to withdraw or to challenge unfair renewal practices, and those statutory rights can differ from contractual policies. Litmedia’s published terms focus on a 30-day web refund guarantee rather than a generic 14-day right; if you are in Canada and believe statutory consumer rights apply to your situation (for example, you were not properly informed of renewal terms), you may be able to invoke those rights in addition to Litmedia’s policy. For unresolved disputes you can contact provincial consumer protection offices, your payment provider, or your credit card issuer to request a chargeback where appropriate.
Customer experiences
Public feedback about Litmedia is mixed. Many users praise the AI capabilities and responsive, helpful customer support staff, with mentions of attentive support representatives and examples of refunds or plan changes handled smoothly. Conversely, several users report problems: removal of NSFW functionality that left credits unusable, difficulties uploading files due to size limits, stopped issuance of credits mid-subscription, and slow or non-responsive support when seeking refunds. These varying experiences suggest support responsiveness can be good in some cases but inconsistent in others.
Documentation checklist
- Account email and full name used for the Litmedia account
- Order ID, transaction number, or subscription ID (screenshot of purchase receipt if available)
- Billing date and amount charged (bank or card statement screenshot)
- Copies/screenshots of any communications with Litmedia support (messages, ticket numbers)
- Description of the issue and desired resolution (refund, immediate cancellation, credit restoration)
Common mistakes
Common mistakes include cancelling the wrong way (for example cancelling only in your bank instead of in the Member Center or app-store subscription manager), not retaining order numbers or receipts needed to process a refund, and assuming a store purchase can be refunded directly by Litmedia. Another frequent error is waiting until after an automatic renewal to request a refund without promptly contacting support; timeliness and clear documentation increase the chance of a successful refund under Litmedia’s stated 30-day policy.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Member Center) | Possible under 30-day Money-Back Guarantee (subject to conditions) | Low - self-service cancellation; refunds may require contacting support |
| Email to Litmedia | Possible (refunds issued to original payment method; conditional) | Medium - requires waiting for support response and providing documentation |
| App Store / Google Play | Subject to the store’s refund policies (contact the store) | Medium - High - store-dependent process; Litmedia’s web refund terms typically do not apply |
After cancelling
After you cancel, keep your confirmation (email or on-screen confirmation) and monitor your bank or card statement for any unexpected charges. If you need a refund for a web purchase, submit the required documentation promptly to support and reference the 30-day Money-Back Guarantee. For App Store or Google Play purchases, request refunds through the appropriate store: Apple’s subscription and refund support and Google Play refunds are handled by those platforms.
Helpful links: Apple support for subscriptions and refunds: Manage subscriptions and refunds (Apple). Google Play refunds & subscriptions: Google Play refund & subscriptions help. General Canadian consumer information: Government of Canada - Consumer information. For direct cancellation or support contact Litmedia by email at info@litmediaproductions.com.
Address
Lit. Media, Inc., 32 Deloraine Avenue, Brampton, ON L6T 1T7, Canada