Cancellation Lodgify: Easy Method

What is Lodgify

Lodgify is a vacation-rental software platform that provides website building, booking management and channel management tools for property owners and managers. It sells subscription plans for access to its software and also hosts individual property listing pages where hosts set their own guest-facing cancellation policies.

How to cancel Lodgify

• Check your billing period and whether you are within the 14‑day consumer cooling‑off period (see Lodgify Terms & Conditions).
• If within the cooling‑off period, cancel from your Lodgify account settings or submit a cancellation request to support and ask for a refund of the subscription fee (you may be charged reasonable onboarding/administrative costs).
• If you are outside the cooling‑off period, cancel from your account or request cancellation through Lodgify support; note that subscriptions canceled after the cooling‑off period are generally not eligible for refunds.
• If you prefer a written/legal cancellation, send registered mail to the UK registered office: Codebay Solutions Limited, Magma House, 16 Davy Court Way, Castle Mound Way, Rugby, Warwickshire, CV23 0UZ, United Kingdom. The Barcelona office is corporate and less commonly used for cancellations.

What happens when you cancel

When you cancel a Lodgify subscription your ability to access paid features will end at the end of the paid period or immediately depending on the terms of your plan and the method of cancellation. Automatic renewal will be stopped if you cancel before the next billing date; otherwise your subscription may renew. Lodgify retains data according to its policies - export anything you need (listings, bookings, guest records) before cancelling if you want an offline copy.

Will I get a refund?

For consumers in Canada Lodgify’s Terms & Conditions provide a statutory 14‑day cooling‑off period during which the subscription fee is refundable, subject to deduction of reasonable costs (for example onboarding or administrative fees). After that 14‑day period Lodgify’s stated policy is that cancellations at the customer’s request are not eligible for subscription refunds. Application fees and transaction fees (for example Lodgify Payments/transaction fees) are non‑refundable under any circumstances. For guest bookings on Lodgify‑hosted properties, refund rules are set by the individual property/host and can vary widely; always check the specific property’s cancellation policy for refunds on reservations (examples of host policies are available on individual property pages).

Lodgify plans and pricing

Note: Lodgify publishes prices in US dollars for all markets, including Canada. Convert to CAD at the current exchange rate (rough guide ~C$1.35 per US$). Annual billing typically produces a lower monthly-equivalent rate.

Your consumer rights in Canada

Under Canadian consumer protection rules for distance/online contracts a 14‑day cooling‑off right commonly applies; Lodgify’s Terms & Conditions reflect this by offering a 14‑day refund window for consumers (with deductions for reasonable costs such as onboarding). Beyond that statutory window Lodgify’s policy is no refunds for cancellations at the customer’s request. Provincial consumer laws can vary, so check local rules if you believe a different remedy applies. Application and transaction fees are generally non‑refundable.

Customer experiences

Public reviews are mixed. Many Canadian reviewers on platforms such as Trustpilot and Capterra praise Lodgify’s onboarding, responsive support and ease of use, noting helpful, patient guidance during set up. Other reviewers (on Capterra and Reddit) report reduced support options on lower-tier plans, app performance or channel sync issues, and occasional reports of denied refunds when the 14‑day window had passed. Experiences with channel manager reliability and integrations appear to be a recurring theme among negative reports. Consider these patterns when deciding whether to sign up and during your onboarding period.

Documentation checklist

• Account email and login details; subscription start date and billing cycle.
• Copies/screenshots of invoices and payment receipts.
• Record of onboarding dates, phone calls and support tickets (dates, ticket numbers).
• If cancelling a guest reservation, reservation number, payment proof and the property’s posted cancellation policy.
• Exported backups of listings, calendars and guest data you want to keep.

Common mistakes

Waiting beyond the 14‑day cooling‑off period and then expecting a full refund is a common error - Lodgify’s policy is generally strict after that window. Confusing Lodgify’s subscription refund policy with refunds for guest bookings is another frequent mistake: property refund rules are set by hosts, not by Lodgify platform‑wide. Failing to export data (listings, guest records, availability) before cancelling can leave you unable to recover important information. Finally, assuming application or transaction fees are refundable can lead to surprise charges - those are typically non‑refundable.

Comparative recap

After cancelling

After you cancel, export any data you need and confirm the cancellation and any effective end date in writing (email or support ticket). If you believe you are entitled to a refund but it is denied, refer to Lodgify’s Terms & Conditions and keep your documentation; you may also raise the issue with your payment provider or local consumer protection agency. Helpful links: Lodgify Terms & Conditions (lodgify.com/terms), Lodgify contact/support page (lodgify.com/contact) and an example property cancellation policy page (renoviestays.lodgify.com policy example).

Address

For formal/written cancellations send registered mail to the UK registered office: Codebay Solutions Limited, Magma House, 16 Davy Court Way, Castle Mound Way, Rugby, Warwickshire, CV23 0UZ, United Kingdom.