Cancellation Loom: Easy Method

What is Loom

Loom is a screen and video messaging service that lets individuals and teams record and share short videos with screen capture, webcam, and voice-over. It is commonly used for walkthroughs, async communication, and meeting recaps, with features such as automatic captions and AI-assisted tools on higher tiers.

How to cancel Loom

• Cancel via Loom web (Loom.com): sign in as a workspace admin and go to Workspace Settings → Plan & Billing → Manage Subscription → Cancel/Downgrade. Access continues until the end of the current billing cycle and Loom does not issue prorated refunds. See Loom support.
• Cancel via Atlassian (if your account is integrated with Atlassian): manage or cancel the subscription at admin.atlassian.com/billing. Effect is the same: access continues until the end of the paid period and then the account is downgraded.
• Disable auto‑renew manually: use Manage Subscription to turn off auto‑renewal - cancellation takes effect at the end of the billing cycle. See Atlassian guidance.
• Note on deactivating members: if you deactivate paid workspace members instead of cancelling the subscription, access may end immediately and Loom’s policy disallows prorated refunds. See the billing policy at Loom billing policy.

What happens when you cancel

When you cancel through Loom.com or via Atlassian, your workspace remains active until the end of the current paid billing cycle. After that date your workspace is downgraded to the applicable free tier and you will not be charged further. Loom’s published policy states there are no prorated refunds for unused time after cancellation.

If workspace members are deactivated as a way to stop billing, access for those accounts can end immediately; Loom’s policy treats that differently and does not provide prorated refunds in that case. Always confirm the method you used to cancel so you know whether access continues to the cycle end or ends immediately.

Will I get a refund?

Loom’s stated policy is that refunds are not prorated: cancelling leaves access active until the end of the paid period but does not generate a refund for unused time. Refund requests for charges older than 90 days (if purchased on Loom.com) are typically not accepted; for plans purchased through Atlassian, refund claims older than 30 days are generally not accepted. See Loom’s billing policy at support.loom.com.

There may be narrow exceptions under statutory consumer rights or payment‑provider dispute mechanisms; these vary by province and payment method and are not automatic refunds under Loom’s self‑service policy.

Loom plans and pricing

Note: Loom publishes USD list prices: $0 (Starter), $15 USD (Business, billed annually), $20 USD (Business + AI, billed annually). The CAD prices above are approximate conversions (USD→CAD ~1.40) and actual billed CAD amounts may vary by payment provider and real‑time exchange rates. Exact CAD pricing is not published by Loom.

Your consumer rights in Canada

Under Canadian consumer protection principles you are entitled to clear information about cancellation, renewal and refund terms. Businesses are expected to provide transparent cancellation processes and reasonable notice of auto‑renewals; failing to provide clear renewal reminders or incorrectly processing cancellations may be considered poor practice or an unfair business practice in some jurisdictions.

Provincial rules differ: for example, Quebec has additional protections for online contracts (including limited withdrawal periods in certain circumstances). Loom’s internal refund windows (90 days web / 30 days Atlassian) may not override statutory rights; if you believe statutory rights apply you can raise the matter with your provincial consumer protection office or consider a chargeback through your card issuer where appropriate.

Customer experiences

Many reviewers praise Loom for ease of use: simple screen and voice capture, a clean interface and useful captioning and transcription features, which make it efficient for asynchronous communication (Capterra).

At the same time, public reviews report technical problems (videos not loading, app freezing, recording failures, disappearing camera feeds) and recurring billing complaints (charges after cancellation, limited refund assistance). Several users also report difficulties reaching helpful customer support and trouble resolving post‑cancellation charges (Trustpilot).

Documentation checklist

• Account owner email and workspace name
• Invoice or transaction ID for the charge in question
• Dates: purchase date, renewal date, cancellation request date
• Screenshots or copies of cancellation confirmations, emails or in‑app confirmation
• Proof of deactivation if members were removed (if relevant)
• Payment method details (card issuer, last 4 digits) and any chargeback/correspondence reference

Common mistakes

Common errors include assuming cancellation takes effect immediately (it usually takes effect at the end of the paid period), deactivating users instead of cancelling the subscription (which can terminate access immediately and still not produce a prorated refund), and failing to check whether the subscription was billed via Loom.com or through Atlassian. Other pitfalls are not saving cancellation confirmations and missing the published refund window (90 days web / 30 days Atlassian).

Comparative recap

After cancelling

After you cancel, keep the cancellation confirmation and monitor your payment method to ensure no further charges appear. If you are charged after cancellation, contact Loom support with your documentation and, if necessary, the payment provider (credit card company or bank) to dispute the charge. Useful references: Loom’s cancellation/downgrade guide at support.loom.com, Loom’s billing policy at support.loom.com, and Atlassian billing guidance at admin.atlassian.com.

Address

Loom, Inc.
1700 Van Ness Ave, #1015
San Francisco, California 94109
United States

If you need to send a written notice or keep proof of delivery, send it by registered mail or recorded delivery (for example, raccomandata A/R or Recorded Delivery) so you have evidence of receipt. Include account details and a clear statement of the request (cancellation date, workspace name, email) and retain copies of all correspondence.