Cancellation Lumosity: Easy Method

What is Lumosity

Lumosity is a commercial brain‑training service that offers a collection of games and exercises designed to target cognitive skills such as memory, processing speed, attention, and problem solving. It is delivered through a web platform and mobile apps and is offered under subscription plans that provide access to premium features, personalized training, and progress insights.

How to cancel Lumosity

• Web (Lumosity.com): Log into your account, go to Account Settings → Billing Information → Manage Billing → Cancel Auto‑Renewal and confirm. For receipts or to check renewal dates, review your Billing History in Account Settings.
• Android (Google Play): In the Lumosity app open Settings → Account Settings → Manage Subscription → Cancel subscription; or sign in to your Google payments account at payments.google.com and cancel the subscription under Subscriptions.
• iOS (App Store / iTunes): On your device go to Settings → your Apple ID → Subscriptions → Lumosity → Cancel Subscription; or manage subscriptions via your Apple ID / iTunes account (Apple controls billing for App Store purchases).

What happens when you cancel

When you cancel auto‑renewal you will retain access to any paid Lumosity Premium features until the end of the current billing period. After the billing period ends your subscription will not renew and you will lose Premium access; your account and any progress data typically remain but will revert to the free tier. Cancelling auto‑renewal is different from deleting your account - if you want your account or personal data removed, you should request account deletion separately through Lumosity customer support or the account settings (check Lumosity’s privacy options).

Will I get a refund?

Refund eligibility depends on how you purchased the subscription. For purchases or renewals made directly through Lumosity.com (and purchases through Google Play in some cases), Lumosity’s policy offers refunds within 30 days for eligible longer‑term purchases or renewals (yearly, two‑year, lifetime), but not for monthly plans. If you purchased through Apple’s App Store, Lumosity does not issue refunds directly - Apple manages App Store refunds under its own policies and you must request a refund from Apple. Always request a refund as soon as possible and keep copies of receipts and communications.

Lumosity plans and pricing

Your consumer rights in Canada

Canadian consumers benefit from federal and provincial consumer protection rules that can provide safeguards around automatic renewals, clear disclosure of terms, and remedies for unfair practices. Lumosity’s 30‑day refund policy for eligible plans offers a more generous window than many minimum protections. However, purchases made through Apple’s App Store are governed by Apple’s terms and processes, so refund or cancellation remedies for those transactions are handled through Apple rather than directly through Lumosity. If you believe a company has acted unfairly, you may also contact your provincial consumer protection office or seek dispute remedies through your payment provider or card issuer.

Customer experiences

Reviews are mixed. Some users report perceived cognitive benefits such as improved memory, processing speed, and arithmetic fluency after using Lumosity, and some have had positive interactions with customer service that resolved subscription issues. Conversely, many complaints concern unexpected auto‑renewals, billing problems (for example, being charged after cancellation), and difficulties obtaining timely support. Several reviews note frustration when subscriptions are managed via Apple or Google, because refunds and cancellations may require dealing with a platform third party rather than Lumosity directly.

Documentation checklist

• Account email and username
• Order confirmation / receipt showing purchase date, plan and transaction ID
• Screenshot of current subscription status in account settings (or subscription page in App Store/Google Play)
• Record of cancellation confirmation or confirmation number (if provided)
• Payment method record (last 4 digits of the card or bank statement line)
• If sending a written cancellation, a copy of the registered/recorded delivery receipt

Common mistakes

Common mistakes include cancelling in the wrong place (for example cancelling through Lumosity.com when the subscription was purchased through Apple, or vice versa), assuming an email stating “cancellation requested” is a final confirmation without checking the renewal date, and failing to keep proof of cancellation. Another frequent error is expecting Lumosity to refund Apple App Store purchases - those refunds must be requested from Apple. To avoid disputes, always save receipts, confirmation screens, and any correspondence with support.

Comparative recap

After cancelling

After you cancel, verify that auto‑renewal is turned off and that you received a cancellation confirmation (save it). Monitor your bank or card statements over two billing cycles to ensure no further charges occur. If you believe you are due a refund under Lumosity’s policy, submit a refund request right away with copies of your receipt and cancellation confirmation. For App Store purchases file a refund request through Apple at reportaproblem.apple.com or contact Apple Support; for Google Play purchases consult Google Play subscriptions. If you need to send a formal cancellation or dispute letter and want proof of delivery, use registered/recorded delivery and keep the receipt.

Address

Lumosity Attn: Customer Service
16 Maiden Lane, Floor 6
San Francisco, CA 94108
United States of America