Cancel Lumosity: Easy Method

What is Lumosity

Lumosity is a subscription-based brain-training service offering games and exercises designed to improve cognitive skills such as memory, attention and problem solving.

It is delivered via web and mobile apps and requires a paid subscription for full access to premium content and progress tracking.

Service overview

Lumosity provides short, game-like activities that adapt to user performance and log metrics for training history.

The service is operated internationally from the United States and uses USD for official pricing and billing pages.

Platforms

Lumosity is available on lumosity.com and as mobile apps on Android (Google Play) and iOS (Apple App Store).

Platform determines how you manage subscriptions, billing, and any refunds.

How to cancel Lumosity

Cancel on the website (lumosity.com)

• Sign in at lumosity.com.
• Go to Account Settings → Billing or visit the Cancellation Confirmation page.
• Choose Cancel Auto‑Renewal to stop future charges; follow any on-screen confirmations.
• Save or screenshot confirmation of cancellation for your records.

Cancel on Android / Google Play

• Open the Lumosity app → More → Account Settings → Manage Subscription → Cancel subscription.
• Or open Google Play → Menu → Subscriptions → Lumosity → Cancel.
• Keep your Google Play confirmation email or screenshot as proof.

Cancel on iPhone/iPad (Apple / iTunes)

• Open iOS Settings → tap your name → Subscriptions → select Lumosity → Cancel Subscription.
• You can also manage subscriptions via iTunes on a desktop if you purchased through Apple.
• Apple handles billing for App Store purchases; keep the Apple cancellation confirmation.

What happens when you cancel

Access after cancellation

If you cancel auto‑renewal you typically retain access until the end of your paid billing period.

Your account will revert to free features once the current paid term expires.

Renewal and future charges

Canceling auto‑renewal prevents future charges but does not automatically issue a refund for the current period.

If you see further unexpected charges, document them and contact support or the payment provider promptly.

Data and account information

Cancelling does not automatically delete your Lumosity account or performance history.

You may need to request account deletion separately via Lumosity support if you want data removed.

Will I get a refund?

Refund eligibility

Refunds for purchases or renewals made through lumosity.com or Google Play (except monthly plans) are generally available within 30 days.

Monthly subscriptions are not eligible for refunds regardless of platform.

Apple App Store purchases

Subscriptions purchased via the Apple App Store are non‑refundable by Lumosity; you must request refunds directly from Apple.

See Lumosity's payment policy for details and Apple support for App Store refunds.

How to request a refund

• For web/Google Play eligible purchases: contact Lumosity support and provide order/receipt information.
• For Apple purchases: request a refund through Apple Purchase History or Apple Support.
• Keep receipts, transaction dates and screenshots when you submit a request.

Lumosity plans and pricing

Published pricing

Lumosity's official listings and help pages display prices in USD; they do not publish NZD prices.

Exact NZD charges depend on the payment processor (Apple/Google) and currency conversion at purchase time.

Summary table

Your consumer rights in New Zealand

Relevant laws

New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act.

These laws require services to be supplied with reasonable care and skill and be fit for purpose.

Remedies and actions

• If you believe practices are deceptive or unfair, you may contact the Commerce Commission (Commerce Commission NZ) or seek dispute resolution.
• Consider raising a chargeback with your bank or payment provider where appropriate, keeping evidence of attempts to resolve with Lumosity.
• Document all communications and keep receipts when pursuing remedies.

Customer experiences

Positive feedback

• Some users report improvements in mental speed, memory and numeracy after extended use.
• Positive reviews highlight useful training structure and measurable progress for long-term users.

Negative feedback

• Many users report difficulties cancelling or stopping auto‑renewal, including charges after attempted cancellation.
• Complaints include persistent billing issues, double charges, delayed or unhelpful customer support, and problems accessing content.

Documentation checklist

What to gather before contacting support

• Account email and username used for Lumosity.
• Purchase receipts, order numbers or Google/Apple transaction IDs.
• Date(s) of charge(s) and screenshots of subscription settings or cancellation attempts.

Where to find receipts and records

• Website purchases: check email and your Lumosity account billing history.
• Google Play purchases: check Google Play order history and confirmation emails.
• Apple purchases: check your Apple Purchase History in Settings or iTunes.

Common mistakes

Billing-related mistakes

Changing your account email or device without checking subscription settings can leave auto‑renewal active and lead to unexpected charges.

Assuming a cancelled app equals a cancelled subscription is common - cancelling the app does not always stop billing.

Cancellation mistakes

Not saving confirmation of cancellation can make disputes harder to resolve if charges continue after you cancelled.

Attempting to cancel via the app but having the original purchase billed through Apple can leave the subscription active in iTunes.

Comparative recap

How methods compare

Key takeaways

• Cancel auto‑renewal through the platform that billed you (site, Google Play, or Apple).
• Keep records of cancellations and receipts to support refund or dispute claims.

After cancelling

What to expect next

Expect to retain access until the end of your paid period; after that the account will revert to free features.

If you continue to be charged, escalate with Lumosity support and your payment provider using documented evidence.

Helpful links

• How do I turn off auto‑renewal? (Lumosity Help)
• How do I get a refund? (Lumosity Help)
• Lumosity payment policy
• Commerce Commission New Zealand

Address

Mailing address

Lumosity, Attn: Customer Service, 16, 6th Floor Maiden Lane, San Francisco CA 94108, United States of America.

This is a U.S. business address; there is no dedicated New Zealand postal address for cancellations.

Notes about international contact

If you send physical mail from New Zealand, allow extra time for international delivery and include clear account details.

Prefer digital support channels and retain electronic proof to speed resolution. Contact your bank or payment provider if urgent billing reversal is required.