Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Lux Algo
Boston
02101 Massachusetts
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lux Algo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Lux Algo: Easy Method
What is Lux Algo
Lux Algo is a commercial indicator and alert service used by traders to add signals and analytical overlays to charting platforms. It offers tiered subscription plans that provide features such as advanced signals, alerts, oscillator tools and AI-assisted backtesting depending on the plan.
The product is distributed digitally and billed as a subscription; access is managed through the vendor’s account/billing system and sometimes through third-party platforms used for payment or distribution.
How to cancel Lux Algo
- Sign in to your Lux Algo account on the official website (luxalgo.com) and open Account or Billing settings; look for a "Cancel subscription" or "Manage subscription" link and follow the onscreen prompts to turn off auto‑renewal.
- If you purchased Lux Algo through a third party (for example a charting platform or marketplace) sign in to that platform (e.g., TradingView or the platform used at checkout) and cancel the subscription there as well.
- Save confirmation screens and request a cancellation confirmation email; that email is your primary proof of cancellation.
- If you cannot cancel online or you continue to be billed, open a support request with Lux Algo from their website contact form or support channel, provide your order number and screenshots, and ask them to cancel and confirm in writing.
- If support does not resolve a continuing charge, contact your payment provider (PayPal, card issuer, or bank) to dispute or stop future recurring payments and follow their complaint process.
What happens when you cancel
When you cancel a Lux Algo subscription, access typically continues through the end of your current billing period; the subscription will not auto‑renew at the next cycle. Any active features tied to the subscription will usually stop working once the paid period ends.
Lux Algo retains account and billing records according to its privacy policy; cancellation does not automatically delete your account or personal data. If you want account deletion, request that explicitly from support and follow their account‑deletion process.
Will I get a refund?
Refunds for digital subscriptions are determined by the vendor’s refund policy and the circumstances. Lux Algo does not guarantee refunds for normal cancellations of ongoing monthly subscriptions; however, exceptions may be considered for billing errors, duplicate charges, or other clearly demonstrable mistakes.
If you believe you are entitled to a refund, contact Lux Algo support immediately with order details and evidence. If the charge was processed by a third party or if support cannot help, you can pursue a dispute through your payment provider or card issuer; these routes may yield a refund for unauthorized or erroneous charges.
Lux Algo plans and pricing
| Plan | Price (approx CAD) | Period | Features |
|---|---|---|---|
| Premium | ≈C$55.19/month | Monthly | Advanced signals, alerts, oscillator tools (as per 'Premium') |
| Ultimate | ≈C$82.79/month | Monthly | Everything in Premium plus AI Backtesting Assistant |
Note: Lux Algo publicly lists prices in US dollars (Premium: US$39.99/month; Ultimate: US$59.99/month). The CAD figures above use an approximate conversion of 1 USD = 1.38 CAD (early January 2026). Your actual CAD charge may differ due to payment processor conversion rates, fees, or rounding.
Your consumer rights in Canada
Canadian consumers are protected by a mix of federal and provincial laws that prohibit deceptive practices and require clear disclosure of recurring charges and terms. There is no universal automatic right to a refund for digital subscriptions: the vendor’s published terms and the nature of the service (consumable/digital) matter.
You do have the right to dispute unauthorized or fraudulent charges with your bank or card issuer and to file complaints with provincial consumer protection offices or federal agencies (for unfair practices). If you believe the vendor has engaged in misleading conduct, you may contact the Competition Bureau or your provincial consumer protection agency for guidance.
Customer experiences
User reports are mixed: many customers cancel successfully online and do not encounter further billing, while some report delays in receiving cancellation confirmations or disputes about continued charges. Response times from support vary, and cases involving third‑party payment platforms can add complexity.
Overall, prompt documentation (screenshots, confirmation emails, order IDs) and acting quickly when you notice an unwanted charge significantly improves the chance of a rapid resolution.
Documentation checklist
- Order number / invoice, account email, date of purchase, screenshots of billing page and cancellation confirmation (if any), payment method details, and any support ticket numbers or correspondence.
Common mistakes
Common mistakes include assuming cancellation at one place is sufficient when the subscription was purchased through a third party; failing to save cancellation confirmation; and waiting too long to contact support or the payment provider once unexpected charges appear. For example, cancelling on a charting platform but not in the vendor account can leave the vendor’s billing active, or relying on a verbal support promise without written confirmation can make disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Lux Algo account portal | Varies (possible if within policy) | Low |
| Cancel via third‑party marketplace/platform | Varies (depends on marketplace policy) | Low - Medium |
| Contact Lux Algo support directly | Possible for errors/duplicates | Medium |
| Dispute with payment provider or bank | Possible (especially for unauthorized charges) | Medium - High |
After cancelling
After you cancel, keep your cancellation confirmation and monitor your payment method for any further charges. If you continue to be billed, reopen support with Lux Algo and escalate to your payment provider if necessary. If you need government guidance, consult federal and provincial consumer resources.
Helpful pages: Lux Algo main site (luxalgo.com), TradingView (tradingview.com), Competition Bureau (Canada) (competitionbureau.gc.ca), and the Financial Consumer Agency of Canada (canada.ca/fcac).
Address
Lux Algo (general contact): Boston, Massachusetts 02101, United States.