Cancellation Marco Polo: Easy Method

What is Marco Polo

Marco Polo is a video messaging app that lets users send short video messages ("Polos") to individuals or groups. It offers a free, ad‑free core experience with unlimited chats and optional premium features available through Marco Polo Plus and separate storage plans.

How to cancel Marco Polo

• On iOS (App Store): open the App Store, tap your avatar → Subscriptions → select Marco Polo → Cancel Subscription. Auto‑renewal must be turned off to cancel. See the official help article: Cancel via App Store.
• On Android (Google Play): open the Play Store, tap your avatar → Payments & subscriptions → Subscriptions → select Marco Polo → Cancel. See the official help article: Cancel via Google Play.
• On the Web (if you subscribed via the Marco Polo website): log into your account → My Subscription → Cancel Subscription. See the web help article: Cancel via Website.

What happens when you cancel

When you cancel, auto‑renewal stops and you will not be billed again at the next renewal date. Generally you retain access to any paid features for the remainder of the period you already paid for; premium features will end when that paid period expires. Your account and existing Polos are typically preserved but premium functions (Plus features, HD, transcripts, etc.) are disabled after the subscription period ends. Check your account settings to confirm the active end date.

Will I get a refund?

Marco Polo's internal terms state that subscription fees already paid are non‑refundable. Refunds for purchases made through platform stores are governed by the store's policies. For App Store (iOS) purchases you must contact Apple Support; Apple generally reviews refund requests and may issue refunds at its discretion (often within ~30 days). For Google Play purchases you can request a refund via Google Play within about 48 hours; Marco Polo Support may sometimes assist with refunds up to 30 days or, in exceptional cases, up to 60 days for Google Play purchases. There is no specific Marco Polo policy promising a 14‑day statutory refund; any refund outcome depends on the applicable platform rules and your local consumer rights.

Marco Polo plans and pricing

Your consumer rights in Canada

Canadian consumers have statutory protections that can apply to digital purchases, but whether those protections create a specific right to a refund (for example, a 14‑day cancellation window) depends on the nature of the purchase and applicable provincial rules. Marco Polo's publicly stated terms do not cite a 14‑day statutory right and indicate that already‑paid subscription fees are non‑refundable. Refunds for store purchases follow Apple or Google Play policies; if you believe your consumer rights are not being honoured, keep receipts and communication records and consider contacting your provincial consumer protection office for guidance.

Customer experiences

Many parents and users praise Marco Polo for enabling meaningful connections across distance, appreciating the free, ad‑free model and unlimited chats, with Plus providing useful premium features. At the same time some users report privacy concerns such as unwanted contact invitations and automatic contacts access, and there are occasional disputes about unexpected charges or confusion over trial renewals and refunds. Overall feedback highlights strong core functionality with the usual platform and billing friction that can occur across app stores.

Documentation checklist

• Account email and username; order or subscription receipt (App Store/Google Play or website); date of purchase or renewal; screenshot of billing; subscription ID or transaction ID; any support ticket numbers or correspondence.

Common mistakes

Common errors include attempting to cancel from within the app instead of cancelling via the store used to make the purchase (App Store or Google Play), forgetting to disable auto‑renewal, assuming cancellation automatically triggers a refund, contacting Marco Polo support for a platform subscription refund instead of the store, and failing to keep proof of purchase. These mistakes can delay resolution or make refunds harder to obtain.

Comparative recap

After cancelling

After you cancel, verify your account's subscription end date and keep screenshots or receipts showing cancellation. For store purchases, contact the relevant store support for refund requests: contact Apple Support for App Store transactions and Google Play support for Play Store transactions. For website subscriptions, use the Marco Polo web support article and contact Marco Polo Support if you need assistance. If you plan to send a formal cancellation letter, consider using registered mail with return receipt (raccomandata A/R) to ensure proof of delivery.

Helpful links: Marco Polo cancel help, Marco Polo refund info, Web cancellation guide. For store refunds contact Apple or Google Play directly.

Address

Marco Polo Service srl, Viale della Liberazione, 9, 31030 Dosson di Casier (TV), Italy