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Cancellation service #1 in Nigeria
Cancel Marco Polo: Easy Method
What is Marco Polo
Service overview
Marco Polo is an asynchronous video messaging app that lets people send short video "walkie-talkie" style messages to individuals or groups.
The app is commonly used to keep in touch across time zones and for family or friend groups who prefer video over text.
Main features
Core features include sending and receiving video messages, group chats, and basic playback controls.
Some features such as faster playback, reactions, and expanded sharing have been moved to a paid "Plus" tier.
How to cancel Marco Polo
Cancel on iOS (App Store)
- Open the App Store app on your iPhone or iPad.
- Tap your avatar in the top right corner.
- Select "Subscriptions", find "Marco Polo", then tap "Cancel Subscription".
Cancel on Android (Google Play)
- Open the Google Play Store app on your Android device.
- Tap your profile icon, then "Payments & subscriptions".
- Choose "Subscriptions", select "Marco Polo", and tap "Cancel".
Web and in-app notes
Marco Polo's Help Center does not describe a direct web-based or in-app cancellation path for subscriptions.
Users must manage and cancel subscriptions through the app store used at purchase (Apple or Google Play).
What happens when you cancel
Access and remaining time
Cancelling stops future automatic renewals but does not usually end current paid access immediately.
You typically retain Plus features until the current billing period expires.
Data and account status
Cancelling a subscription does not automatically delete your Marco Polo account or messages.
To remove your account or content, follow Marco Polo's account deletion steps in the Help Center.
Will I get a refund?
Refunds for App Store (iOS) purchases
Refunds must be requested directly from Apple Customer Support.
Apple typically considers refund requests within 30 days of purchase and decides at its discretion.
Refunds for Google Play (Android) purchases
- Request a refund from Google Play within 48 hours of purchase for the best chance of an automatic refund.
- Marco Polo Support may assist with Google Play purchases if refund requests are made within 60 days.
General exceptions and rights
There is no general 14-day 'right of withdrawal' specified for Marco Polo purchases in the available support information.
Refund outcomes depend on Apple or Google Play policies and are not guaranteed by the app developer.
Marco Polo plans and pricing
Available plans
Pricing listed in the app store may show different plans and add-ons such as individual Plus, family plans, and storage add-ons.
Periods (monthly or annual) are not always specified in the store listing, so check the store page before purchasing.
Price table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Marco Polo Plus (Individual) | €12.59 approx. | Unspecified (likely monthly/annual) | Premium features included in Individual Marco Polo Plus |
| Marco Polo Plus - Family Plan | €24.88 approx. | Unspecified (likely monthly/annual) | Premium features for up to six people |
| Marco Polo Plus (smaller entry) | €2.09 approx. | Unspecified (possibly monthly or trial) | Possibly monthly or trial version of Plus |
| Marco Polo - Unlimited Storage | €3.42 approx. | Unspecified (likely monthly or one‑time add‑on) | Adds unlimited storage without Plus features |
Your consumer rights in Nigeria
Regulatory contact
Nigeria's main consumer protection authority is the Federal Competition and Consumer Protection Commission (FCCPC).
For unresolved disputes you can contact the FCCPC for guidance and potential escalation.
Digital purchases and refunds
Refunds for digital subscriptions are generally governed by the platform used (Apple or Google Play) and their refund policies.
Nigerian law does not create an automatic 14-day withdrawal right for Marco Polo subscriptions as per the available support information.
Practical recommendations
- Cancel via the app store used at purchase before auto-renewal to avoid unwanted charges.
- Keep transaction receipts and subscription confirmation emails for any disputes.
- Contact Apple or Google Play first for refunds, then Marco Polo Support if needed.
Customer experiences
Positive feedback
Many users praise Marco Polo for helping families and friends stay connected across time zones.
The asynchronous video format is often described as convenient and more personal than texting.
Negative feedback
Common complaints include privacy concerns where some users report unsolicited invites sent to contacts.
Users also note that features previously free were moved to paid tiers, and some have reported billing difficulties.
Documentation checklist
What to collect before contacting support
- Proof of purchase (App Store/Google Play receipt or bank statement).
- Subscription confirmation email or in-app subscription screenshot.
- Device details (iOS/Android version) and account email used for purchase.
Where to send documents
- Apple refund requests: use Apple Support and include the App Store receipt.
- Google Play refund requests: follow Google Play's refund process and include order ID.
Common mistakes
Attempting to cancel inside the app
Some users try to cancel within the Marco Polo app and can’t find an option because cancellations must go through the app store.
Always manage subscriptions from the App Store or Google Play account used to buy the subscription.
Missing time limits for refunds
Waiting too long to request a refund can reduce chances of success - Google Play typically enforces a 48-hour window for automatic refunds.
Apple considers requests within about 30 days, but decisions are discretionary and not guaranteed.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund window | Notes |
|---|---|---|---|
| App Store (iOS) | App Store app → Avatar → Subscriptions → Marco Polo → Cancel | Apple considers refunds typically within 30 days; discretionary | Request refunds from Apple Support; keep receipts |
| Google Play (Android) | Google Play app → Profile → Payments & subscriptions → Subscriptions → Cancel | Request within 48 hours for automatic refund; Marco Polo may assist up to 60 days | Start with Google Play refund flow, then contact Marco Polo if needed |
| Web / In-app | No explicit web cancellation path listed | Refunds depend on purchase platform | Manage subscriptions via the store used at purchase |
After cancelling
Next steps
Verify that your subscription status shows as "Cancelled" in the App Store or Google Play to prevent future renewals.
Retain access until the end of the paid period and backup any videos you want to keep.
Helpful links
- Apple: Report a problem / Request a refund
- Google Play: Request a refund
- Marco Polo Help Center
- Federal Competition and Consumer Protection Commission (FCCPC)
Address
Local/legal address
For formal correspondence related to Marco Polo in Nigeria, use the identified address below.
Postal details
NO. 80, ALLEN AVENUE, IKEJA, LAGOS, LAGOS STATE
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Written by Yusuf Onyeka
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.