Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Mercedes Me
2680 Matheson Blvd. East, Suite 400
L4W 0A5 Mississauga
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mercedes Me service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Mercedes Me: Easy Method
What is Mercedes Me
Overview
Mercedes Me is Mercedes‑Benz’s connected‑car service suite that provides remote vehicle functions, navigation and traffic services, vehicle monitoring and other digital extras through a web store and mobile apps. Some connected services are complimentary for a limited trial period on new vehicles and then transition to fee‑based subscriptions or one‑time digital extras that must be purchased or renewed.
How to cancel Mercedes Me
- To cancel a Mercedes Me subscription in Canada, contact Mercedes‑Benz Canada’s Customer Assistance Centre (CAC) by letter, email or phone and reference “Subscription cancellation.” For mailed cancellations send to: Mercedes‑Benz Canada Inc., c/o Mercedes‑Benz Customer Assistance Centre Canada (CAC), 2680 Matheson Blvd. East, Suite 400, Mississauga, ON L4W 0A5. If cancelling within a statutory or contract withdrawal window (see below), state your subscription start date and request a refund to your original payment method; Mercedes‑Benz Canada’s published procedures require notification by letter, email or phone and will process refunds within 14 days of being informed.
What happens when you cancel
When you cancel, access to the paid features included in that subscription will stop at the end of the paid period or immediately depending on the subscription terms and how you cancel. Renewals will cease after cancellation; cancellations do not generally affect unrelated services or warranty coverage. Mercedes‑Benz may retain account and transaction data as required by law or for their business records and to process refunds. If you subscribed via App Store or Google Play, Mercedes‑Benz Canada indicates cancellations are typically handled through the CAC rather than platform‑specific terms in their Canada documentation; however, platform purchases may also be subject to Apple’s or Google’s refund processes.
Will I get a refund?
For web‑store Fee‑Based Services purchased through the Mercedes‑me Store in Canada you have a 14‑day right of withdrawal from the first day your subscription commences (this does not apply to renewals). If you cancel within that 14‑day period, Mercedes‑Benz Canada will issue a refund to the original payment method within 14 days of being informed of the cancellation. For Digital Extras governed by separate terms, a 30‑day withdrawal period applies from subscription commencement (not to renewals); refunds are issued within 14 days of cancellation notice if cancelled within that 30‑day window. After those contractual withdrawal windows, refunds are generally not provided unless required by applicable law, in which case any refund may be prorated as required by law.
Mercedes Me plans and pricing
| Plan | Price (reported) | Period | Notes |
|---|---|---|---|
| Individual services (user reports) | C$39.95 - C$49.95 per service/year | Annual | Examples reported: Remote Engine Start C$49.95/yr, Live Traffic C$49.95/yr, Navigation C$39.95/yr; varies by service and model. |
| Connected services package (user‑reported) | C$150 - C$275/year | Annual | Bundle of multiple connected services after complimentary trial ends; reported ranges vary by vehicle and year. |
| Navigation‑related digital extra (user‑reported) | C$550 (reported) | Unknown | Reported by users in 2025; official Canadian pricing not publicly listed - may be one‑time or annual depending on product. |
| Official pricing disclosure | Varies | Varies | Mercedes‑Benz Canada does not publish comprehensive CAD pricing for all connected services; reported figures are user‑reported and may differ by model or year. |
Your consumer rights in Canada
Under Canadian consumer protection principles, online purchases and subscriptions commonly carry a statutory “cooling‑off” or withdrawal right. Mercedes‑Benz Canada’s terms reflect this by offering a 14‑day withdrawal period for web‑based Fee‑Based Services and a 30‑day withdrawal period for separate Digital Extras where applicable. If you exercise a valid withdrawal within the specified period, you are entitled to a refund to your original payment method and Mercedes‑Benz Canada will process refunds within 14 days of receiving the cancellation. If you purchased through a third‑party platform (App Store or Google Play), platform refund rules may also apply and can differ from Mercedes‑Benz’s direct terms.
Customer experiences
Public reviews and forum posts show mixed to negative experiences for some Canadian users. Complaints on review sites cite difficulties with customer service, unresolved support cases, app and website glitches, and problems with connected features not working (for example failing to connect to vehicles, inability to unlock or precondition, or charging control). A Better Business Bureau complaint described a promised complimentary period being shortened, and community posts on Reddit report intermittent functionality. There are fewer publicly posted strongly positive recent Canadian reports; experiences appear to vary by vehicle model, software version and local dealer support.
Documentation checklist
- Proof of purchase or subscription receipt (order confirmation)
- Your Mercedes‑Benz account email and account ID (if known)
- Vehicle Identification Number (VIN) where applicable
- Subscription start date and any trial period details
- Payment method details used for the subscription (for refund)
- Clear written statement referencing “Subscription cancellation” and desired outcome (refund / stop renewal)
Common mistakes
Common errors include waiting until after the contractual withdrawal window (14 days for web subscriptions, 30 days for Digital Extras) and losing eligibility for a refund; attempting to cancel through the App Store or Google Play without contacting Mercedes‑Benz Canada when the provider’s Canada terms indicate CAC involvement; failing to provide the account email, VIN or proof of purchase so the CAC cannot identify the subscription; and assuming complimentary trial periods are uniform - trial durations can differ by vehicle and may be updated. Example: a consumer expecting a three‑year complimentary period may find their vehicle only had a one‑year trial if different terms applied at sale.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Mercedes‑me Store) | Refund within 14 days if cancelled within 14‑day withdrawal window; refund issued to original payment method. | Low - Medium (contact CAC; provide documentation) |
| Digital Extras (Mercedes‑Benz Canada terms) | Refund within 14 days if cancelled within 30‑day withdrawal window; otherwise generally no refund unless required by law. | Low - Medium (separate terms; ensure you reference Digital Extras) |
| App Store / Google Play purchases | No Canada‑specific Mercedes‑Benz platform terms published; refunds likely subject to Apple/Google platform policies and potentially CAC assistance. | Medium - High (may require platform refund request plus CAC contact) |
After cancelling
After you cancel, keep records of your cancellation notice and any confirmation from Mercedes‑Benz Canada. Expect refunds to be processed to the original payment method within 14 days when eligible. If you have disputes or unresolved issues, escalate via Mercedes‑Benz Canada’s Customer Assistance Centre, retain copies of correspondence and consider contacting provincial consumer protection authorities if you believe contractual or statutory rights were not respected. For official terms and to confirm current procedures, see Mercedes‑Benz Canada’s Digital Extras terms and the Mercedes‑me Store terms:
Mercedes‑me Store - General Terms and Conditions
Mercedes‑Benz Canada - Digital Extras Terms of Use
For community reports and experiences referenced above you can consult review sites and forums, for example: Trustpilot, Reddit, and the BBB complaints.
Address
Mail cancellations to:
Mercedes‑Benz Canada Inc., c/o Mercedes‑Benz Customer Assistance Centre Canada (CAC), 2680 Matheson Blvd. East, Suite 400, Mississauga, ON L4W 0A5, Canada
When sending a letter, include “Subscription cancellation” in the subject or first line and retain proof of mailing (registered or tracked) for your records.