Cancellation Moka: Easy Method

What is Moka

Moka is a subscription service operated by Torrefazione Moka Extra S.r.l., offering roast coffee and related products on a recurring basis. The service is run from Italy and typically involves recurring billing, delivery schedules, and recurring membership terms between the subscriber and the company.

The instructions below explain how to cancel a Moka subscription from Canada, what to expect, and your rights as a Canadian consumer.

How to cancel Moka

• Locate your account details: customer name, email, subscription ID, order numbers and the date you want cancellation to take effect.
• Prepare a written cancellation request that includes a clear statement of intent to cancel or exercise the right of withdrawal, your account/order details, and a dated signature.
• Send the cancellation by registered mail with return receipt (raccomandata A/R) to the company address: Torrefazione Moka Extra S.r.l. - Via delle Conserve 42/B - 52100 Arezzo (AR) - Italia. Keep a copy of the letter and the postal proof of delivery.
• If available, also submit the cancellation via the account portal or the official customer-service email and keep screenshots or copies of confirmations.
• Request written confirmation of cancellation and a final statement of any outstanding charges or refunds; allow a reasonable processing period and follow up if you don’t receive confirmation.

What happens when you cancel

Once your cancellation is processed, your upcoming scheduled deliveries and recurring billing should stop as of the effective date provided in your cancellation notice. Access to any member-only content or subscription discounts will typically end when the subscription term ends or on the cancellation effective date.

The company may retain account and transaction records for business and legal purposes; check the provider’s privacy policy for retention details. If you have outstanding unpaid charges, those may still be collected according to the contract terms or through your payment method unless otherwise negotiated.

Will I get a refund?

Refund eligibility depends on Moka’s published terms and the specific plan you purchased. Many subscriptions do not refund portions of already-delivered goods or services, but refunds may be available for pre-paid periods not yet fulfilled, subject to the provider’s cancellation policy and any applicable fees.

Statutory consumer rights may apply if the goods are defective, not as described, or if the company misrepresented terms. Keep documentation and request a written explanation if a refund is denied. If you paid by credit card, you can also explore dispute options with your card issuer as a separate remedy.

Moka plans and pricing

Your consumer rights in Canada

Canadian consumer protection rules are primarily set at the provincial/territorial level and vary by location. Generally you have rights against misleading advertising, defective goods, and unfair business practices. For contracts entered into remotely or across borders, statutory “cooling-off” periods and cancellation rights differ by province and by the type of sale (e.g., door-to-door vs. online).

If you believe your rights have been breached, start by contacting the seller and keeping records. If unresolved, you can escalate to your provincial consumer protection office, file a complaint with the Competition Bureau for deceptive marketing, or consider a dispute with your payment provider or small-claims court depending on the amount and circumstances.

Customer experiences

Customers report a range of experiences: many praise the product quality and regular delivery, while some note challenges with international cancellations, delayed refund processing, or unclear terms for subscription changes. Experiences often hinge on whether written cancellation proof was provided and how promptly customer service responded.

Canadian customers who followed registered-mail procedures and kept receipts typically had smoother dispute resolution than those relying on phone-only cancellations or informal emails. Timely documentation and persistence are common factors in successful outcomes.

Documentation checklist

• Account username / email and subscription ID or order numbers
• Original contract terms, receipts, and invoices
• Signed dated cancellation letter (copy) and a copy of the raccomandata A/R receipt
• Screenshots or copies of any online cancellation confirmations or customer-service correspondence
• Bank or card statements showing payments, and any relevant photos or proof if goods were faulty

Common mistakes

One common mistake is relying only on a phone call or informal email without obtaining written confirmation; this makes it harder to prove the cancellation date if a dispute arises. For example, a customer who said they cancelled by phone but had no follow-up confirmation faced additional charges when the subscription continued.

Another error is missing required notice periods or not following contract-specified cancellation methods - for instance, sending an email when the contract requires registered mail. Also, failing to include clear account identifiers in your cancellation request can delay processing.

Comparative recap

After cancelling

After cancellation, keep all receipts and any written confirmation for at least 12 months. Monitor your payment method for any unexpected charges and contact the provider promptly if they occur. If the company does not respond or you believe it has breached consumer law, contact your provincial consumer protection office or consider a dispute through your card issuer.

Helpful official resources: Government of Canada consumer information (https://www.canada.ca/en/services/consumer.html), the Competition Bureau (https://www.competitionbureau.gc.ca), and your province or territory’s consumer protection office (search “consumer protection” plus your province name).

Address

Torrefazione Moka Extra S.r.l. - Via delle Conserve 42/B - 52100 Arezzo (AR) - Italia