Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Mvelopes
434 West Ascension Way, Suite 200
84107 Murray
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mvelopes service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Mvelopes: Easy Method
What is Mvelopes
Mvelopes is a digital budgeting service built around the envelope budgeting method. It lets users create named "envelopes" for categories, link bank accounts, and track spending against those envelopes through web and mobile apps.
The service offered tiered paid plans with features such as account linking, reports, coaching, and a debt-reduction center. Note: the service appears to have been discontinued in December 2022, though historical information and support portals may still be accessible for existing users.
How to cancel Mvelopes
- If you subscribed via the Apple App Store (iOS): cancel through your Apple ID subscription settings in your device or at Apple subscription support.
- If you subscribed via Google Play: cancel in Google Play > Subscriptions or via Google Play subscription support.
- If you subscribed through the Mvelopes website or web app: log in to your Mvelopes account, go to the Help/Contact page, launch the support/portal and follow the prompts to cancel.
- You can also request cancellation by emailing customer.support@mvelopes.com or using live chat where available.
- Phone cancellation: available for Plus/Complete (Plus/Premium) members by scheduling an appointment - follow the web portal or support contact options to arrange a call.
- There is no known letter‑based cancellation address for standard processing; if you send postal mail, mark it appropriately and keep proof of delivery.
What happens when you cancel
When you cancel a paid subscription, your access typically remains active until the end of the current billing period or trial period that has already been paid for. Auto-renewal will be disabled so subsequent charges stop after that period.
Your account data (budgets, envelopes, transaction history) is generally retained by the service after cancellation. If you want a local copy, export or back up your data before cancelling. If you need immediate access removed, contact support for assistance, but note removal may not be instantaneous.
Will I get a refund?
Mvelopes offered a 30‑day free trial that will auto‑renew into a paid subscription unless cancelled before the trial ends; canceling during the trial prevents charges. Beyond the trial, a clear, universal refund policy (for example, an automatic 14‑day money‑back guarantee) was not found in available sources. Refunds after the paid period are therefore not guaranteed by the publicly available information.
If you subscribed through the Apple App Store or Google Play, refunds and short‑term cancellation remedies may be handled by those platforms under their separate policies. If you subscribed directly via Mvelopes, contact customer.support@mvelopes.com or use live chat to request any prorated or exceptional refund - be prepared that reviewers have reported mixed success obtaining refunds.
Mvelopes plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic | US $5.97/month or US $69/year | Monthly/Annual | Unlimited envelopes, account linking, live chat support, interactive reports |
| Premier | US $9.97/month or US $99/year | Monthly/Annual | Includes Basic features + Learning Center, Debt Reduction Center, setup assistance, priority support |
| Plus/Complete | US $19.97/month or US $199/year | Monthly/Annual | Includes Premier features + personal coach, quarterly or monthly coaching sessions, personalized financial plan |
Prices are listed in U.S. dollars; no official Canadian‑dollar pricing was located. Also note that Mvelopes appears to have been discontinued in December 2022 - pricing and plan availability may no longer be current.
Your consumer rights in Canada
Canadian consumers do not automatically have a 14‑day extended refund period for digital subscriptions unless such a right is clearly stated in the merchant's terms of sale. The 30‑day free trial avoids charges only if you cancel before the trial ends.
If you subscribed through Apple or Google, those platforms' refund and cancellation policies may apply and can vary by country. For platform purchases, follow the App Store or Google Play refund processes. For direct subscriptions, dispute or chargeback options through your card issuer may be available but outcomes depend on your bank and the issuer's policies.
Customer experiences
User reports are mixed. Some users said that when Mvelopes worked as intended, it was an effective and well‑designed budgeting tool they preferred over alternatives like Mint or YNAB (noting those comments may be several years old).
On the critical side, reviewers frequently mentioned issues with account disconnections requiring repeated reconnections, duplicate transaction entries, an unintuitive interface at times, delays or cancellations of booked service appointments, and difficulty obtaining refunds - even small prorated amounts. Customer service responsiveness has been described as inconsistent in those reports.
Documentation checklist
- Account email and username, subscription confirmation or receipt, and billing transaction details (dates, amounts, last four digits of card).
- Screenshot or PDF of subscription status and trial start/end dates, and any on‑screen cancellation confirmations.
- Copies of emails or chat transcripts with Mvelopes support, and dates/times of any scheduled phone appointments.
- If subscribed via Apple or Google, include a screenshot of the subscription entry in your Apple ID or Google Play subscriptions page and the platform receipt.
Common mistakes
Common errors include attempting to cancel inside the Mvelopes app when the subscription was actually billed through the App Store or Google Play - cancellations must be done from the billing platform where the subscription originated. Another frequent mistake is failing to export data before cancelling, which can make retrieving historical budgets harder later.
Users sometimes assume there is an automatic refund after cancellation; unless you cancelled during the free trial or the seller’s terms explicitly promise refunds, a refund is not guaranteed. Also, calling support without scheduling (when phone cancellation requires an appointment) can lead to delays.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | Refunds handled by Apple per their policy; short‑term refunds sometimes available | Low - cancel in Apple ID subscriptions; refund via Apple support |
| Google Play | Refunds handled by Google Play per their policy; varies by case | Low - cancel via Google Play subscriptions; request refund via Google support |
| Mvelopes website/web app | No clear, universal refund policy publicly stated; contact support for requests | Medium - use account portal or contact support; outcomes may vary |
| Email support (customer.support@mvelopes.com) | Possible to request prorated or exceptional refunds; not guaranteed | Medium - requires follow‑up and documentation |
| Phone (Plus/Complete members by appointment) | Cancellation possible; refunds not guaranteed | Medium to High - requires appointment and may be slower |
After cancelling
After you cancel, export any data you want to keep and retain copies of confirmation messages and receipts. If you need platform‑level help, use Apple or Google support pages for subscriptions. For direct support try the Mvelopes site or email customer.support@mvelopes.com; if you encounter problems with refunds or billing, you can contact your payment provider for chargeback options as a last resort.
Useful links: Mvelopes home/support (check current availability) Mvelopes, Apple subscriptions help Manage subscriptions on Apple, Google Play subscriptions help Manage subscriptions on Google Play, and general Canadian consumer resources Government of Canada - Consumer.
Address
434 West Ascension Way, Suite 200, Murray, UT 84107, USA