Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Mylife
Via Coriano 58 - Gros Rimini 23/B
47924 Rimini
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mylife service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Mylife: Easy Method
What is Mylife
MyLife (also styled MyLife.com) is an online people‑search and reputation service that collects and displays personal profiles and offers premium subscription services for enhanced reports, alerts and removal or improvement tools. The service combines a free directory-style listing with paid memberships and a separate mindfulness/timeline product line under the "MyLife" brand.
How to cancel Mylife
- If you subscribed via the Apple App Store (iOS): cancel through your Apple ID subscriptions - do not rely on deleting the app. On iPhone go to Settings → [Your Name] → Subscriptions → select the MyLife subscription → Cancel. See MyLife’s guidance: support.mylifebook.com.
- If you subscribed via Google Play (Android): cancel in the Play Store at least 24 hours before the trial ends: open Play Store → Menu → Subscriptions → select MyLife → Cancel. Deleting the app will not stop billing. See: support.mylifebook.com.
- If you subscribed on the MyLife website (web payment): log into your MyLife account and cancel in account/subscription settings or contact MyLife support directly - web subscriptions are not automatically cancelled through app stores. For extra formality, consider sending a cancellation request to the company operations address by registered mail with return receipt to ensure proof of delivery (see Address section).
- If you cannot get a clear cancellation confirmation from the site or support, document all attempts to cancel (screenshots, emails, timestamps) and consider contacting your card issuer to block or dispute future charges.
What happens when you cancel
When you cancel a MyLife subscription through the platform where you purchased it you normally retain access until the end of the paid billing period or the end of the trial period already paid for. Cancelling stops future renewals but does not usually prorate or refund the remainder of a paid billing cycle. Your profile and any personal data that MyLife stores remain available to their system unless you take separate steps to request profile removal or data changes; account cancellation and data removal are distinct processes with different outcomes.
Will I get a refund?
MyLife does not publish a consistent automatic refund policy for Canadian consumers and there is no publicly documented statutory 14‑day cooling‑off refund right that applies automatically to services like MyLife. User reports indicate refunds are inconsistent: some customers received partial or delayed refunds in specific cases, while many report being charged despite cancelling during trials. If you believe you were charged in error or misled, raise the issue with MyLife support, retain documentation and consider disputing the charge through your bank or card issuer if the company does not resolve the matter.
Mylife plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Timeline Journal (MyLife one-time purchase) | US$12.99 | One-time purchase | Lifetime access; no subscription |
| MyLife Premium (Mindfulness app) | US$9.99/month or US$58.99/year | Monthly / Annual | Access to 400+ mindfulness activities; personalized emotional wellness content |
Your consumer rights in Canada
Canadian law does not automatically give a 14‑day statutory "cooling off" right for online subscription services such as MyLife. Consumers must rely primarily on the contract terms, the provider’s published refund policy (if any), and consumer protection rules that address misrepresentation or deceptive practices under federal and provincial statutes. If you suspect misleading advertising or failure of service, you may file complaints with provincial consumer protection offices or the Competition Bureau and can dispute unauthorized or contested charges with your bank or credit card issuer. Carefully document communications and actions if you pursue remedies.
Customer experiences
Reviews and complaint histories are mixed but tilt negative for billing and data accuracy issues: many customers report being charged after cancelling during free trials or receiving poor responses from support, while a small number note successful initial trials or eventual cooperation from support. Complaints include difficulty finding clear cancellation options, delayed or inconsistent refunds, and concerns about inaccurate or outdated personal information appearing in profiles. Independent summaries and watchdog sites have flagged MyLife for aggressive data‑broker practices and report lengthy or unresolved complaint inventories.
Documentation checklist
- Account username/email and subscription details (plan name, start date)
- Screenshots of subscription status and any cancellation screens or confirmation messages
- Emails or messages sent to MyLife support and their responses (if any)
- Transaction receipts, charge dates and card/bank statement entries
- Proof of registered mail (tracking number, return receipt) if you send a written cancellation
Common mistakes
Common errors include deleting the MyLife app or removing the app from your device and assuming that cancels billing - app deletion does not stop App Store or Google Play renewals. Another frequent mistake is assuming a single cancellation attempt via email is sufficient without saving confirmation; many users report that unconfirmed requests were ignored. Also, cancelling the site account does not always remove public profile pages - separate opt‑out or profile removal requests may be required.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; possible but subject to Apple’s review | Low to Medium |
| Google Play (Android) | Refunds handled by Google Play; possible, subject to Google’s policies | Low to Medium |
| Web account (MyLife site) | Inconsistent; refunds sometimes granted case-by-case | Medium to High |
| Support email / phone | May yield partial or delayed refunds in some cases | Medium to High |
| Registered mail to operations address | Same as contacting support - provides proof of delivery but refund depends on company policy | Medium |
After cancelling
After you cancel, keep records of the cancellation confirmation and watch your card statements for unexpected renewals. If charges continue, contact your bank or card issuer to dispute or block future payments. For service guidance and to escalate, see MyLife’s cancellation article: support.mylifebook.com, and general cancellation tips: DoNotPay - Cancel MyLife. For consumer reports and experiences consult review pages such as Trustpilot and the BBB entry: BBB complaints.
Address
Send registered mail with return receipt to the operations address for cancellations:
My Life Srl, Via Coriano 58 - Gros Rimini 23/B, 47924 Rimini (RN), Italy