Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Mynetdiary
621 NW 53rd St., Suite 240
33487 Boca Raton
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mynetdiary service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Mynetdiary: Easy Method
What is Mynetdiary
MyNetDiary is a nutrition and calorie‑tracking app and website that offers free and premium features to help users track food, nutrients, exercise and weight. It includes a large food database, barcode scanning, customizable tools and analytics for macros and micronutrients, and is available on web and mobile platforms.
How to cancel Mynetdiary
- On the MyNetDiary website or in the web interface of the mobile apps: sign in, go to your Account page in the member section and use the cancellation form - this method is described in the Terms of Use as straightforward and quick. See the Terms of Use: MyNetDiary Terms of Use.
- If you subscribed through the Apple App Store, open your Apple account settings (not the MyNetDiary app) and cancel the subscription there; Apple manages billing and renewals for App Store purchases.
- If you subscribed through Google Play, cancel the subscription in your Google Play account (not inside the MyNetDiary app); Google manages those subscriptions and billing.
- If you want written proof, you can also send a cancellation request by registered mail (see Address section below). Include your account email, purchase receipt/order number, and request a cancellation confirmation.
What happens when you cancel
When you cancel a paid subscription, your access to premium features continues until the end of the paid period you already paid for. Your subscription will not auto‑renew after the current billing period. Your account and data remain available in your MyNetDiary account (for example, free features and your logged history), but premium features will be disabled once the paid term ends. If you subscribed through Apple or Google, billing and renewal control is handled by those platforms, so cancellation must be performed there to stop renewals.
Will I get a refund?
MyNetDiary states in its Terms of Use that services are billed in advance and fees are non‑refundable; there are no refunds or credits for unused portions of a subscription, partial months, or lifetime purchases. If your purchase was made through the Apple App Store or Google Play, MyNetDiary does not issue those refunds directly - refunds for those platform purchases must be requested from Apple or Google through their refund processes. Depending on the platform and timing, you may be able to request a refund via Apple's "Report a Problem" or Google Play's refund request processes, but approval is at the platform’s discretion.
Mynetdiary plans and pricing
| Plan | Price (Canada) | Period | Features |
|---|---|---|---|
| Premium (standard) | C$ - (typical USD‑based listing) | Monthly / Annual | Premium features via subscription |
| Lifetime Premium | C$89.99 (user‑reported discounted price) | One‑time | Lifetime access to Premium |
| Promotional (deep discount) | C$2.50 (user‑reported promo) | Likely short‑term / monthly | Premium via heavy discount |
Your consumer rights in Canada
Canadian consumers have protections under provincial consumer protection laws that can affect digital subscriptions, including requirements for clear disclosure of renewal terms and potentially cooling‑off periods in some jurisdictions. While MyNetDiary’s policy states fees are non‑refundable, provincial law (for example in Quebec or Ontario) may provide additional rights if practices are unfair or disclosure was insufficient. If you purchased through Apple or Google, you must follow those platforms’ refund and cancellation policies, which may have their own limited refund windows. If you believe renewal notices were inadequate or cancellation was unduly difficult, consider contacting your provincial consumer protection office or filing a complaint under relevant statutes such as the provincial Consumer Protection Act or the Competition Act.
Customer experiences
Many users praise MyNetDiary for ease of use, a comprehensive food database with barcode scanning, effective nutrition tracking and helpful analytics; reviewers often report positive weight‑loss results and satisfaction with free or premium features. At the same time, some users report unexpected auto‑renewal charges after periods of inactivity, difficulty obtaining refunds for platform‑billed purchases, and occasional slow responses for older accounts. Several reviews and company replies note that when purchases are made through Apple or Google, the developer cannot control billing and refund outcomes.
Documentation checklist
- Account email and username used with MyNetDiary
- Order number or receipt for the subscription purchase
- Date of purchase and most recent renewal date
- Payment method details (last 4 digits, bank or card statement entry)
- Screenshots of subscription status or cancellation form (if available)
- Copies of any correspondence with MyNetDiary, Apple, or Google about the subscription
- If sending registered mail: copy of the letter and registered mail tracking/receipt
Common mistakes
A frequent mistake is trying to cancel inside the MyNetDiary app when the subscription was purchased via Apple App Store or Google Play - those purchases must be cancelled through the respective platform accounts. Another common error is assuming a cancellation will automatically produce a refund; MyNetDiary’s stated policy is non‑refundable and platform purchases require refund requests to Apple or Google. Some users fail to keep proof of cancellation or receipts, making disputes harder to resolve. For example, not saving the cancellation confirmation page or registered‑mail receipt can complicate complaints about unwanted renewals.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| MyNetDiary account page (website/web interface) | No (company policy: fees billed in advance, non‑refundable) | Easy (straightforward cancellation form) |
| Apple App Store | Request via Apple; developer cannot issue App Store refunds | Moderate (use Apple account settings or Report a Problem) |
| Google Play | Request via Google Play; developer cannot issue Play Store refunds | Moderate (use Google Play subscriptions & refunds help) |
| Registered mail to MyNetDiary (written request) | No (company policy non‑refundable), but provides proof of request | Moderate (prepare letter, send by registered mail for proof) |
After cancelling
After you cancel, keep copies of your cancellation confirmation, receipts, and any correspondence. If you were billed through Apple or Google and need a refund, submit a request through their platforms: Apple’s Report a Problem page or Google Play support for refunds. If you believe your consumer rights were violated in Canada (for example, inadequate renewal disclosure or unfair renewal practices), gather your documentation and contact your provincial consumer protection office or file a complaint through the appropriate government channel. For MyNetDiary-specific policies, refer to their Terms of Use: MyNetDiary Terms of Use and consider checking user reports such as on Trustpilot: MyNetDiary on Trustpilot.
Address
If you choose to send a written cancellation request by registered mail for proof, include your account details and purchase receipt and send to:
MyNetDiary Inc., 621 NW 53rd St., Suite 240, Boca Raton, FL 33487