Cancellation Nanit: Easy Method

What is Nanit

Nanit is a consumer baby-monitoring company that sells cameras and associated monitoring services (video, sleep analytics and alerts) through its website, app and third-party retailers. Devices can be bought as one-time purchases while advanced features and video history are offered through subscription plans (Insights/Membership).

Hardware is typically paired to an account and some features require an active subscription; support, returns and subscription management vary depending on how the device or plan was purchased (Apple in‑app, Nanit account/web, or retailer).

How to cancel Nanit

• iOS / App Store purchases: If you purchased or renewed via Apple in‑app, cancel through your Apple ID subscriptions. Do this at least 24 hours before the renewal date. Guidance is at Nanit’s manage subscriptions (Apple); Apple processes cancellations and refunds for App Store charges.
• Android / Google Play purchases: Nanit subscriptions purchased on Android are managed via your Nanit account (my.nanit.com). Log into my.nanit.com to cancel - do not rely on Google Play to stop Nanit’s subscription service. See Nanit’s in‑app purchases guidance at support article.
• Web orders and non‑subscription cancellations: If you placed an order on Nanit’s website and need to cancel or change it (for example before shipping), contact Nanit support immediately by phone 1‑866‑696‑2648, email help@nanit.com, or website chat at How do I cancel/edit my order?. Act quickly - changes are frequently possible only before the item ships.

What happens when you cancel

Cancelling an Apple‑managed subscription via your Apple ID prevents future renewals but typically leaves the subscription active until the end of the current paid billing period. For Nanit‑managed subscriptions cancelled through your Nanit account, cancellation will stop future renewals; how long you retain access to video history and features can vary by plan and billing cycle and is governed by Nanit’s terms.

If you cancel a web order before shipping, the order may be stopped and refunded; if the item has already shipped you will generally need to follow the returns process. Cancelling does not automatically remove any data already stored on your account - check Nanit’s privacy and data policies or contact support to request data deletion.

Will I get a refund?

Refunds depend on how and when you purchased. For hardware bought on Nanit.ca, returns of unopened, unused products in original packaging are accepted within 10 days of delivery; customers pay return shipping and refunds (minus original shipping where applicable) are processed in approximately 5 - 7 business days after the return is received and verified. Some Nanit sites or retailers may offer a 30‑day satisfaction guarantee - those returns typically require contacting support and are refunded after verification within about 5 - 7 business days.

Nanit does not appear to guarantee an automatic 14‑day cooling‑off refund under its standard published policy, though Canadian consumer protection laws usually provide a 14‑day cancellation right for many distance sales (subject to exemptions). If Nanit does not issue an owed refund, provincial remedies (chargebacks, consumer protection complaints) may apply - see the consumer rights section below.

Nanit plans and pricing

Your consumer rights in Canada

Canadian consumer‑protection statutes generally provide a 14‑day cooling‑off period for many distance purchases (online/distance selling), allowing consumers to cancel and obtain a full refund within that window unless the goods are exempt (for example perishable or personalized items). This federal/provincial protection exists in addition to any seller policy and may override shorter seller timeframes in some cases.

British Columbia: Under BC law, if a contract is cancelled within the allowed period the seller must refund all money within 15 days after notice; late or partial refunds can expose the seller to penalties including up to triple the refund or $100, whichever is greater. See the BC statutes for details.

Quebec: Quebec consumers have additional protections - if a merchant fails to meet obligations (required pre‑purchase information, delivery timing), the consumer may cancel and request a refund; if the merchant does not refund within 15 days, the consumer can escalate including filing a credit‑card chargeback within applicable timeframes (often within 60 days for some issuers).

These statutory protections sit above Nanit’s stated policies (which may be stricter or shorter). If Nanit refuses a rightful refund, use provincial consumer protection offices, your card issuer’s chargeback process, or seek advice from a consumer agency.

Customer experiences

Public reviews are mixed. Some users praise the product concept and technology - one reviewer described Nanit as life‑improving while noting subscription cost concerns. Positive comments typically focus on video quality and analytics features when everything is working.

Negative reports are common as well: recurring themes include difficulty cancelling subscriptions, poor or delayed customer service responses, the requirement to enter payment details to activate devices, Wi‑Fi and pairing issues, buffering and disconnects, and frustration over core features being locked behind subscription fees. Several reviewers also reported difficulties returning damaged items or not receiving return labels.

Documentation checklist

• Order number, purchase receipt or invoice (email or PDF)
• Account email used with Nanit / Apple ID or Google account screenshots
• Subscription screenshots showing billing/renewal date (App Store or my.nanit.com)
• Shipping tracking number and delivery confirmation
• Photos of damaged items or packaging (if returning for damage)
• Copies of all correspondence with Nanit (emails, chat transcripts, phone call dates/times)
• Proof of postage/registered mail (if you send the return by mail)

Common mistakes

Customers often try to cancel the wrong way - for example, attempting to stop a Nanit subscription purchased via Android by cancelling in Google Play when Nanit requires cancellation through my.nanit.com. Another common error is cancelling too close to the renewal date; with Apple subscriptions you must normally cancel at least 24 hours before renewal to avoid another charge.

Other mistakes include not keeping proof of cancellation or return shipment, assuming a refund is automatic when an item is returned, and failing to contact Nanit support promptly for pre‑shipment order changes. If your device required a subscription to activate, be aware that some users report activation/payment gating issues - retain receipts to substantiate any dispute.

Comparative recap

After cancelling

After you cancel, verify your cancellation confirmation (email or screenshot) and watch your bank or card statement for any unexpected charges. If you are returning hardware, follow Nanit’s returns instructions and retain proof of shipment - consider sending by registered mail or a tracked courier to have proof of delivery. If a refund is delayed, contact Nanit support (phone 1‑866‑696‑2648 or help@nanit.com) and cite relevant consumer‑protection rules if applicable.

Useful links: Nanit subscription management and policies are available at Manage subscriptions (in‑app), order cancellation guidance at How do I cancel/edit my order?, and Nanit returns/shipping info at Nanit.ca shipping & returns. If you need to escalate for unresolved refunds, consult your provincial consumer protection office or your credit card issuer’s chargeback policy (Quebec consumers commonly have a 60‑day window to act for card disputes).

Address

For returns or correspondence (confirm with Nanit support before shipping): 300 Ambassador Drive, Mississauga, ON L5T 2J3, Canada. Preferably send returns via registered mail / raccomandata A/R or a tracked courier and keep the tracking/receipt as proof of dispatch and delivery.