Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Neon
No postal cancellation address found
postal
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Neon service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Neon: Easy Method
What is Neon
Neon is a streaming service offering movies and TV shows (with tiered plans that include ad-supported and ad-limited options). It is primarily managed through Neon’s web console and by mobile platform subscription systems (Apple App Store and Google Play), with billing and refunds handled according to Neon’s payment policies or the platform used to subscribe.
How to cancel Neon
- Web / Neon Console: Sign in to the Neon Console, go to the billing or subscription page and downgrade to the Free plan to stop future charges. Simply deleting projects or content does not cancel billing. See Neon’s billing documentation: neon.com - Manage billing.
- App Store (iOS): Neon does not publish app-specific cancellation instructions; subscriptions purchased through Apple must typically be cancelled via your Apple ID subscription settings (Settings → [your name] → Subscriptions → Neon → Cancel).
- Google Play (Android): Neon does not publish app-specific cancellation instructions; subscriptions purchased through Google Play are normally cancelled via the Play Store (Open Play Store → Profile → Payments & subscriptions → Subscriptions → Neon → Cancel).
What happens when you cancel
When you cancel a recurring Neon subscription you will generally retain access until the end of the paid billing period; new charges should stop after that period. For web-based subscriptions, downgrading to the Free plan halts future billing. Account data and settings are typically retained unless you specifically delete your account or projects - deleting projects does not automatically stop billing. If you subscribed through Apple or Google Play, the platform’s subscription system controls access and renewal dates.
Will I get a refund?
Refund eligibility depends on how you paid and the timing. Neon’s payment support (Neon Commerce, Inc.) allows refund requests up to 60 days after purchase (45 days for Paysafecard); refunds are processed to the original payment method within about 5 - 10 business days. Neon’s help center also indicates you can click “Request a Refund” in the confirmation email, with typical processing times of 1 - 3 business days on that channel. If you subscribed via the App Store or Google Play, refund requests follow those platforms’ policies. Note that Canadian consumer cooling-off rules (14 days) may not apply to delivered digital content - digital delivery may limit statutory withdrawal rights.
For Neon’s stated refund policy see: neonpay.com - Refund Policy. For the customer-support refund option see: support.neonpay.com - Refunds.
Neon plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Basic with Ads | C$12.99 | Monthly | Ad-supported, HD, up to 5 profiles, 2 streams, no downloads |
| Standard | C$19.99 | Monthly | Ad-limited (pause ads only), HD, downloads, up to 5 profiles, 2 streams |
| Annual | C$199.99 | Yearly | Same features as Standard, billed annually |
Your consumer rights in Canada
Canadian consumer protection generally provides a 14-day cooling-off period for some contracts, but many laws treat immediate delivery of digital content differently; where digital content is delivered or access has begun, statutory cancellation rights may not apply. Refunds and cancellations for Neon subscriptions thus depend on whether the purchase is classified as digital content and whether Neon’s own policies (or the platform’s policies for App Store / Google Play purchases) allow refunds. If you believe your statutory rights apply, contact Neon support and your payment provider promptly and keep documentation.
Customer experiences
Users report mixed experiences. Some appreciate Neon’s content selection and variety. At the same time, common complaints include app performance issues - buffering, unexpected logouts, autoplay glitches, sound/format limitations (e.g., missing surround or 4K) - and reports that cancelling in-app can be buggy or difficult, sometimes requiring email contact or platform-level action to stop billing.
Documentation checklist
- Account email and username, subscription confirmation or receipt, date of purchase, payment method and last 4 digits of payment card, subscription ID (if shown), screenshots of subscription pages or cancellation attempts, and any confirmation emails or messages.
Common mistakes
Common errors include uninstalling the Neon app without cancelling the subscription (this does not stop billing), trying to cancel only by deleting projects or in-app content on the web console instead of downgrading the plan, and assuming app-based cancellation is automatic when platform subscriptions still list Neon as active. Users also sometimes miss the refund deadline (Neon’s stated windows) or contact the wrong support channel (Neon payment support vs. Apple/Google). Keep proof of cancellation and confirmation emails.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Neon Console | Refunds possible via Neon payment support (request within ~60 days; processed to original method in ~5 - 10 business days) | Moderate - must downgrade to Free on the billing page; follow Neon billing docs |
| App Store (iOS) | Subject to Apple’s refund policy (contact Apple support or request via purchase history) | Typically straightforward via Apple subscriptions, but users report occasional bugs requiring additional support |
| Google Play (Android) | Subject to Google Play refund policy (request via Play Store or Google support) | Typically manageable via Play Store settings, though some users report issues and needing support |
After cancelling
After you cancel, watch for a cancellation confirmation email or on-screen confirmation and keep it. Check the end date of access, monitor your bank or card statements for any unexpected charges, and retain receipts and screenshots. If charges continue after cancellation, contact Neon payment support or the platform (Apple/Google) depending on how you subscribed; provide the documentation checklist items. Helpful links: Neon billing documentation - neon.com; Neon refund policy - neonpay.com; Neon customer refund support - support.neonpay.com.
Address
No postal cancellation address found. Neon does not provide a publicly listed postal address for account cancellation; cancellations are handled through the Neon Console, the app platform subscription settings, or by contacting Neon payment support via their online channels.