Cancellation service N°1 in France
Contract number:
To the attention of:
Cancellation Department – Neonoia
144 Boulevard de Magenta
75010 Paris
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Neonoia service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Neonoia: Easy Method
What is Neonoia
Neonoia is a subscription-based service that provides digital products and/or services to paying customers. It operates on a recurring billing model where users sign up for a plan and are billed on a regular cycle until they cancel.
The company manages accounts, billing, and user data according to its terms of service and privacy policy; specific features and terms depend on the plan you choose and the regional rules that apply to your purchase.
How to cancel Neonoia
- Locate your account information: note the email address tied to the account, subscription or invoice numbers, and the date you were charged.
- Send a cancellation request by email to the company’s official support address (check your account page, receipts, or welcome email for the exact address). In your message include your full name, account email, subscription ID, the date you want cancellation to take effect, and a request for written confirmation.
- If you prefer postal mail, prepare a signed written request with the same information and send it by tracked/registered mail to the company’s registered address; keep proof of mailing and delivery.
- Save copies of all communications, times and dates of sent messages, and any confirmation you receive. Monitor your payment method for subsequent charges and follow up if the company does not confirm the cancellation within a reasonable period (typically 7 - 14 days).
What happens when you cancel
When you cancel, the service provider typically stops future automatic renewals. Your access to features may continue until the end of the current paid billing period unless otherwise specified by the provider. After cancellation, some accounts are fully closed immediately while others are set to expire at period end - check the confirmation message for specifics.
Data retention and deletion policies vary. The company may retain account information, usage records, or backups for a period required by its policies or legal obligations. If you need copies of data or permanent deletion, request that explicitly and get confirmation in writing.
Will I get a refund?
Refund entitlement depends on Neonoia’s published refund policy, the specific terms of your plan, and applicable provincial or federal consumer protection laws. Many subscriptions do not offer pro rata refunds for unused time unless the policy states otherwise.
Common exceptions where refunds may be available include cancellaton within a free trial period, billing errors or duplicate charges, or where local consumer protection rules give you a statutory right to a refund. If you believe you are owed a refund, request one in writing, provide supporting evidence, and keep records of the request and any responses.
Neonoia plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Basic | Varies | Varies |
| Standard | Varies | Varies |
| Premium | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection laws vary by province and territory, but generally protect against unfair business practices, false or misleading representations, and improper billing. Some provinces provide strong cancellation and refund rights for certain purchases; others rely on the contract terms plus general consumer protection statutes.
If you believe a supplier has acted unfairly, you can raise a formal dispute with the company, file a complaint with your provincial consumer protection office, or seek guidance from federal agencies such as the Competition Bureau. For contract-specific questions, provincial statutes (for example, Ontario’s Consumer Protection Act) and local consumer offices are the primary resources.
Customer experiences
Customer feedback for subscription services like Neonoia is often mixed. Positive experiences commonly highlight useful features, straightforward onboarding, and responsive support. Negative experiences frequently relate to billing disputes, delays in receiving written confirmation of cancellation, or unclear data-retention policies.
When reading reviews, weigh the date and detail of complaints and whether issues were resolved. Many subscription-related problems can be prevented by keeping clear records and following the provider’s cancellation process precisely.
Documentation checklist
- Account email address and full name used for the subscription
- Subscription or invoice number(s) and dates of payment
- Copies/screenshots of receipts, billing statements, and the cancellation request
- Proof of delivery for postal mail (tracking number, registered-mail receipt) or sent-email confirmation and timestamps
- Any written confirmation of cancellation from the company
Common mistakes
Common mistakes include sending a cancellation request without the subscription or invoice number (example: “Please cancel my account” with no identifying details), emailing an incorrect or obsolete support address, or failing to retain proof of the cancellation request. Another frequent error is assuming cancellation is immediate - many services continue access until the end of the paid period, so checking the confirmation date is important.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Possible - depends on policy and timing | Low | |
| Postal Mail | Possible - depends on policy and timing; provides proof of delivery | Medium |
After cancelling
After you cancel, make sure you receive written confirmation and retain it with your documentation. Remove or update payment methods saved to the account, monitor your bank or card statements for any unexpected charges, and follow up promptly if you see continued billing.
If you need further help or wish to learn about your rights, useful Canadian resources include the federal consumer pages and competition authorities such as Government of Canada - Consumer Affairs and the Competition Bureau. For province-specific guidance, consult your provincial consumer protection office (search via your province’s official website).
Address
144 Boulevard de Magenta, 75010 Paris, France