Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Ngrok
548 Market Street, PMB 77519
94104-5401 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ngrok service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Ngrok: Easy Method
What is Ngrok
Ngrok is a service that creates secure tunnels from the public internet to a local machine, commonly used by developers to expose web servers, APIs, or SSH services for testing, demos, and remote access. It provides a range of plans from a free tier to paid subscriptions with features such as custom domains, access controls, and enterprise-grade capabilities.
How to cancel Ngrok
- Sign in to your ngrok account at https://dashboard.ngrok.com/, go to the Account or Billing section, and follow the subscription or plan cancellation/close-account options. If your subscription was purchased through Apple App Store or Google Play, cancel via Apple or Google subscription settings (App Store → Subscriptions; Google Play → Subscriptions) because in-app billing is managed by those platforms.
- If you prefer a written record or need further assistance, send a clear cancellation request (include account email, plan, and date you want service to stop) to Ngrok’s billing/support address and retain proof of delivery; see the address in the “Address” section below.
- If you encounter unexpected charges after stopping usage, open a support ticket via Ngrok’s support channels and keep copies of correspondence and screenshots of billing activity.
What happens when you cancel
Cancelling a paid ngrok subscription typically prevents renewal at the next billing cycle but generally does not result in a pro rata refund; your paid access usually continues until the end of the current billing period. Access to paid features will cease when the paid period ends or upon account closure. Your account data (configuration, tunnels, logs) may remain in accordance with ngrok’s retention practices; if you need data removed, request deletion explicitly through support. Any auto-renewal will stop once cancellation is processed according to the provider’s billing timeline.
Will I get a refund?
Ngrok’s publicly stated policy is: “All fees are non‑refundable except as required by law.” This means that, as a default, refunds are not provided for change of mind or unused time. Exceptions may apply where a statutory right or specific legal requirement in a consumer protection law mandates a refund (for example, in cases of misrepresentation, non‑delivery of promised services, or other remedies required by law). If you believe you qualify for a refund under applicable law, raise the issue with ngrok support and provide documentation. If your subscription was billed through Apple or Google, refund handling is subject to their separate refund policies.
Ngrok plans and pricing
| Plan | Price (CAD, est.) | Period | Features (summary) |
|---|---|---|---|
| Free | C$0.00 | Monthly | Basic free tier |
| Hobbyist / Personal | C$10.80 per month (annual, est.) or C$13.50 per month (monthly, est.) | Monthly | Custom domain, 5 GB bandwidth, 1 team member |
| Pro | C$27.00 per month (annual, est.) or C$33.75 per month (monthly, est.) | Monthly | IP restrictions, load balancing, 15 GB bandwidth |
| Pay-as-you-go | C$24.30 base per month (est.) + usage charges | Monthly | Usage-based billing with included HTTP requests, TCP connections, data |
| Enterprise | C$52.65 per month (annual, est.) or C$63.45 per month (monthly, est.) | Monthly | TLS tunnels, RBAC, SSO, wildcard domains, priority support |
Note: ngrok publishes pricing in USD only; CAD amounts above are approximate conversions at ~1 USD = 1.35 CAD and may vary with exchange rates and payment processor fees.
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection laws, you may have statutory remedies where a digital service is defective, misrepresented, or not delivered as promised. There is no universal 14‑day automatic cooling-off right for digital subscriptions across Canada; provincial rules vary and most digital subscriptions do not include a mandatory change-of-mind refund period. Ngrok’s clause that fees are non‑refundable except as required by law means Canadian consumers can seek remedies where applicable (for example, a refund for a service that was materially misrepresented), but you do not have an automatic right to a refund simply for cancelling a subscription early unless a law or the merchant’s policy provides one.
Customer experiences
Reviews are mixed. Some users report positive experiences with secure SSH tunneling and responsive resolution of billing issues. Other users have reported unclear billing practices, unexpected charges (for example, charges tied to tunnels they thought were deleted), and slow or unsatisfactory support experiences. A few reviewers specifically noted long support response times and confusion over differences between plan features. These experiences suggest keeping careful records of billing, plan features, and communications when subscribing or cancelling.
Documentation checklist
- Account email, username, subscription plan name, billing period start/end dates, transaction IDs, receipts or invoices, screenshots of billing page, record of how subscription was purchased (direct, Apple, Google), support ticket numbers, and a written cancellation request (copy).
Common mistakes
Common mistakes include assuming stopping local usage immediately stops billing (billing often continues until the paid period ends), cancelling locally without cancelling the subscription if it was purchased through Apple or Google (those platforms require cancellation through their subscription settings), and failing to keep receipts or transaction IDs - making disputes harder to document. Another frequent error is not explicitly closing an account if you want all paid features terminated and data removed; some users expect deletion on cancellation but the account can remain active until explicitly closed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via ngrok dashboard (account/billing) | Generally no (fees non‑refundable except as required by law) | Low |
| Close account via ngrok support or dashboard | Generally no, but request deletion/exception may be considered | Medium |
| Cancel via Apple App Store / Google Play | Refunds handled by Apple/Google per their policies; ngrok not directly issuing refunds for those purchases | Low to Medium (platform dependent) |
| Send written cancellation/complaint by registered mail | No automatic refund; provides strong proof for disputes and may support legal claims where applicable | Medium to High |
After cancelling
After you cancel, keep copies of your cancellation confirmation, invoices, and any support correspondence. If you need to pursue a refund or dispute a charge, open a support ticket immediately and include your documentation. For subscriptions billed through Apple or Google, follow their refund processes and keep screenshots of those requests. For questions about ngrok’s Terms of Service, see the published terms at ngrok Terms of Service. For guidance on consumer rights in Canada, consult provincial consumer protection resources or general information from the Government of Canada (search for “consumer protection digital products Canada”) and consider contacting your provincial consumer office if you believe a legal remedy applies.
Address
Send written requests or registered mail (raccomandata A/R) if you require proof of delivery. Mail to:
Ngrok Inc.
548 Market Street, PMB 77519
San Francisco, CA 94104‑5401
United States