Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Nissanconnect
5290 Orbitor Drive
L4W 4Z5 Mississauga
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nissanconnect service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Nissanconnect: Easy Method
What is Nissanconnect
NissanConnect is a connected-vehicle service suite offered to Nissan drivers that provides remote features (such as remote start and lock/unlock), vehicle alerts, navigation enhancements and vehicle health information through an app and an in-vehicle data connection. Services, packages and availability vary by vehicle model and region; some features require a paid subscription.
How to cancel Nissanconnect
- Call NissanConnect Services toll-free at 844-711-8200. Cancellation becomes effective on the date of the call; make sure to note the date, time and representative name.
- Disabling data transmission in the vehicle or turning off features in the app does not cancel the subscription - you must complete the cancellation process with NissanConnect Services.
- If you prefer written cancellation or need proof of delivery, send a signed cancellation request by registered mail (or another tracked method that provides proof of delivery) to the address below, Attention: Customer Information Centre; keep your tracking receipt.
- If you purchased the service online, online cancellation options may exist in some U.S. states, but for Canada the primary method is the toll-free phone cancellation above.
What happens when you cancel
When you cancel, access to remote features and subscription-only services is typically disabled either immediately or on the date specified by the cancellation. Recurring billing or renewals stop after the effective cancellation date, but access and billing details depend on your plan type and the date of cancellation. Your vehicle may continue to transmit stored diagnostic or telematics data to Nissan until the service is formally terminated; turning off in-vehicle data alone is not a substitute for cancellation. Keep any confirmation or reference number provided at cancellation for your records.
Will I get a refund?
Refunds depend on the type of subscription and timing. For fixed-term prepaid plans you may cancel within the first 30 days of the initial or any renewal period and receive a full refund for that period. If you cancel a prepaid plan after the first 30 days you are generally entitled to a pro‑rata refund for unused days, less any applicable fees. If you are on a month-to-month (indefinite) billing cycle, no refund is typically provided for the remainder of the current month. If Nissan ceases providing the service due to events such as liquidation or bankruptcy, prepaid subscriptions may be non‑refundable. Keep your receipts and cancellation confirmation when requesting a refund.
Nissanconnect plans and pricing
| Plan | Price (CAD) | Billing Period | Common Features |
|---|---|---|---|
| Select / Standard | C$11.99 - C$12.99 per month | Monthly | Basic alerts, smartphone integration |
| Premium | C$17.99 - C$19.99 per month | Monthly | Includes remote engine start, lock/unlock, vehicle health reports |
| Premium Plus | C$24.99 per month | Monthly | All Premium features plus live traffic, map updates, advanced alerts |
Your consumer rights in Canada
Canadian provincial consumer protection laws provide specific cancellation rights. In many provinces you have the right to cancel a contract from the day you enter it up to 10 days after receiving a statement of cancellation rights, without giving a reason; the seller generally has 15 days to refund your money after cancellation. If the contract requires service delivery within a set period and services are not delivered within 30 days as stipulated, you may have the right to cancel within one year after the contract date unless you accepted delivery. These rights vary by province, so check local consumer protection rules for exact timeframes and procedures. For official terms, see Nissan’s terms linked below.
Customer experiences
Public reviews for NissanConnect in Canada show a number of users reporting prolonged problems with the mobile app and remote features (for example, remote start or lock/unlock failing for months) and frustration with customer support responsiveness. Common themes in negative feedback include difficulty reaching effective support, inconsistent functionality, and unresolved technical issues. Some users report successful cancellations and refunds when following the formal phone or written procedures, but experiences vary.
Documentation checklist
- Account holder name, phone number and email associated with the NissanConnect account
- Vehicle Identification Number (VIN) and vehicle model/year
- Subscription details (plan name, purchase date, renewal date, payment method)
- Proof of purchase or receipt and any trial offer documentation
- Copies/screenshots of communications with Nissan support and any confirmation numbers
- Tracking receipt if you send cancellation by registered mail
Common mistakes
A frequent mistake is assuming that turning off telematics or removing the SIM/data connection in the vehicle cancels the subscription; it does not. Another common error is not recording the cancellation confirmation (representative name, date/time, reference number) when cancelling by phone, which can make follow-up or refund claims harder. Some subscribers expect an immediate or automatic refund regardless of plan type; refund entitlements depend on whether the plan is prepaid, fixed-term, or month-to-month and on the timing of the cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (844-711-8200) | Possible - full within 30 days for prepaid; pro‑rata after 30 days; none for current month if month‑to‑month | Low to Medium (depends on wait times and agent) |
| Registered mail / Written notice | Possible - subject to same refund rules; provides proof of delivery | Medium (requires preparation and postal tracking) |
| Online (where available) | Varies - limited availability in Canada; may be available in some U.S. states | Low if available; otherwise Not Available |
After cancelling
After you cancel, keep the cancellation confirmation (phone reference or delivery receipt) and monitor your payment method for any refund or unexpected charges. If you believe a refund is overdue or your cancellation was not processed, contact NissanConnect Services again and provide your documentation. For terms and the Canadian-specific terms referenced here, see Nissan’s published terms: NissanConnect Canada Terms and the general terms: Nissan Terms and Conditions. For community feedback and reported issues, see user review summaries such as on Trustpilot.
Address
Nissan Canada Inc., 5290 Orbitor Drive, Mississauga, ON L4W 4Z5, Attention: Customer Information Centre