Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Notion service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Notion: Easy Method
What is Notion
Notion is an all-in-one workspace for notes, tasks, databases and collaboration that combines a block-based editor with customizable templates and integrations. It is available as a web app and as mobile apps for iOS and Android, and offers free and paid plans for individuals and teams.
How to cancel Notion
- Web / Notion site: Open Notion on the web or desktop, go to Settings & Members (or the Subscriptions/Billing page), locate your active plan and choose Cancel or Downgrade. Keep the on‑screen confirmation and the invoice number; if you want a refund, contact Notion Support immediately with the invoice and account email.
- App Store (iOS): Open your iPhone Settings → tap your name → Subscriptions → Notion → Cancel Subscription. Notion cannot cancel App Store subscriptions for you; if you need a refund, request it from Apple via Apple Support.
- Google Play (Android): Open the Google Play app → Profile → Payments & subscriptions → Subscriptions → Notion → Cancel. Notion does not manage Play purchases; request refunds and any subscription support from Google Play support at Google Play Help.
- Before cancelling (all platforms): Export or back up any pages or data you need, save receipts/screenshots of cancellation confirmation, and if applicable remove accidental extra members before requesting prorated refunds.
What happens when you cancel
When you cancel, your subscription will stop renewing at the end of the current paid billing period; you generally retain access to paid features until that period expires. Your workspace content remains in your account after cancellation, but access to paid-only features or team seats will be limited according to the free plan’s constraints. To avoid losing editable access or seats, export important data or transfer ownership before the billing period ends.
Will I get a refund?
Refund eligibility depends on how you paid and the timing. For web (direct) subscriptions, Notion’s policies include a full refund if you downgrade and contact Notion within 3 days for monthly billing and within 30 days for annual billing; accidental extra members can be eligible for a prorated refund if removed and requested within 3 days. Notion’s general terms also describe a 14-day window for cancellations or refunds proportionate to the unused portion in some cases. If you purchased through Apple’s App Store or Google Play, refunds must be requested from Apple or Google respectively; Notion cannot issue refunds for in‑app purchases processed by those platforms.
Notion plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Plus Monthly (in-app - iOS Canada) | C$14.99 | Monthly | Plus plan via iOS in‑app purchase |
| Plus + AI (in-app - iOS Canada) | C$29.99 | Monthly | Plus plan bundled with Notion AI via iOS in‑app purchase |
| Notion AI Core add‑on (in-app - iOS Canada) | C$12.99 | Monthly | AI Core add‑on only via iOS in‑app purchase (no advanced AI features) |
| Business (web, approximate CAD) | ≈ C$33 per user | Monthly (US$24) | Web‑based Business plan including AI & team features |
Note: In‑app prices shown for iOS reflect App Store pricing and fees; web pricing is typically listed in USD and converted to CAD by your payment provider or card issuer.
Your consumer rights in Canada
In Canada, many provincial consumer protection frameworks provide a short “cooling‑off” or cancellation expectation for certain digital subscriptions. Notion’s web‑based refund policies (including the 14‑day allowance in their terms) are intended to align with those protections. If you believe provincial consumer protections apply to your purchase, you can reference your local consumer protection office for guidance and escalate if needed.
Customer experiences
Many users praise Notion for flexible, powerful customization and its block‑based editor, calling it a strong choice for personal productivity and light project management. At the same time, common negative experiences reported include billing errors (double charges or unexpected renewals), difficulty contacting support or slow/unhelpful responses, occasional performance issues especially on mobile, and concerns about AI features being enabled without an obvious opt‑out for non‑enterprise users. These mixed reports mean it’s wise to keep records of billing and communication when you cancel.
Documentation checklist
- Account email and workspace name
- Receipt or invoice number for the purchase/renewal
- Screenshots of subscription status and any billing charges
- Exported backup of important pages/databases
- Proof of member removals if claiming a prorated refund for extra seats
- Confirmation of cancellation from the platform or Notion (save confirmation email or screenshot)
- If sending mail, registered mail tracking number and a copy of the sent letter
Common mistakes
People commonly assume Notion can cancel App Store or Google Play purchases on their behalf; those purchases must be managed through the platform that processed the payment. Another frequent mistake is missing the refund window (for web monthly refunds contact within 3 days, for annual within 30 days) or failing to remove accidental extra members before requesting a prorated refund. Users also sometimes cancel before exporting data and later find access limits prevent normal use - export first. Finally, not saving a cancellation confirmation or invoice makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Notion site | Full refund: monthly if contacted within 3 days; annual if contacted within 30 days; prorated refunds for extra members if requested within 3 days; 14‑day term may apply | Low - cancel in Subscriptions page; refunds require contacting Notion and may take time to resolve |
| App Store (iOS) | Request refund from Apple; Notion cannot process App Store refunds | Medium - handled by Apple’s refund process and policies |
| Google Play (Android) | Request refund from Google Play; Notion does not handle Play purchases | Medium - handled by Google Play’s refund process and policies |
After cancelling
After you cancel, export any content you need, save confirmation receipts, and monitor your card or platform account to ensure no unexpected renewals occur. If you need help or want to request a refund for a web purchase, contact Notion Support and include your invoice number, account email and any screenshots or proof required. For App Store or Google Play purchases, follow the platform refund process at Apple or Google. Helpful links: Notion Help Center - https://www.notion.so/help; Notion billing/subscriptions (account settings) - https://www.notion.so/settings/subscriptions; Apple subscription support - https://support.apple.com/en-ca/HT204084; Google Play subscriptions support - https://support.google.com/googleplay/answer/7018481. If you send paper correspondence, registered mail is advisable to obtain delivery confirmation.
Address
Notion Labs, Inc., 685 Market Street, Suite 300, San Francisco, CA 94105, United States