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I hereby notify you of my decision to terminate the contract relating to the Novelai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Novelai: Easy Method
What is Novelai
NovelAI is a subscription service that provides AI-assisted creative writing tools, including long-form text generation, memory/context features, text-to-speech, and image-generation utilities. It is aimed at writers and creators who want interactive, model-driven storytelling assistance and other experimental features.
How to cancel Novelai
- Web subscription (Chargebee or Paddle): Sign in at novelai.net, go to the "Manage Account" or billing section, and select the option to cancel or unsubscribe - this stops future charges; you retain access until the end of the current paid period.
- PayPal payments: If you subscribed using PayPal, sign into your PayPal account and cancel the recurring payment or subscription from PayPal's Automatic Payments/Subscriptions.
- App Store / Google Play: NovelAI documentation does not list mobile subscription steps. If your subscription was handled through Apple or Google, cancel via your Apple ID subscriptions (Apple Support) or Google Play subscription management (Google support).
- Registered mail (optional, for proof): Send a clear written cancellation request with your account email, username, and subscription details by registered mail (raccomandata A/R) to the company address to create a delivery record. Keep a copy and tracking receipt.
- Contact support if unsure: If the above methods don’t apply or you encounter problems, open a support request via NovelAI's help portal and attach receipts/screenshots.
What happens when you cancel
Cancelling stops future recurring billing but typically does not immediately remove access; you can use paid features until your current billing period ends. NovelAI's stated practice is to end renewal while retaining access through the paid period. Account data (projects, saved prompts, chat history) is generally retained under your account, subject to the provider's data-retention policies; if you need data exported or deletion, request that explicitly from support.
Will I get a refund?
NovelAI's Terms of Service state there are no refunds for subscription fees unless the company explicitly grants one. That means routine cancellations do not trigger pro rata refunds by default. Exceptions - such as billing errors, duplicate charges, or a discretionary goodwill refund - may be possible but require direct company approval or a payment-provider dispute resolution (for example, via PayPal or your card issuer).
Novelai plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Tablet | ≈ C$13.20 | Monthly | Unlimited text & TTS generations, 1,000 ImageAnlas, entry-level tier |
| Scroll | ≈ C$19.80 | Monthly | Larger memory context, higher limits on image generation, advanced features |
| Opus | ≈ C$33.00 | Monthly | Maximum context/memory, 10,000 ImageAnlas, advanced AI and experimental features |
Your consumer rights in Canada
Canadian consumer-protection statutes (and some provincial laws, notably Quebec’s Consumer Protection Act) impose non‑waivable rights and require clear disclosure of terms for digital subscriptions in many cases. NovelAI’s public terms state no refunds unless granted and do not explicitly reference Canadian statutory rights or cooling-off periods. If terms conflict with mandatory provincial consumer protections, Canadian users may have remedies under local law, and should document communications and consider contacting provincial consumer protection agencies or a lawyer if the vendor refuses to honor non-waivable statutory rights.
Customer experiences
User feedback is mixed: many praise NovelAI for immersive AI-driven storytelling, good creative assist features, and strong ratings on some review sites for user satisfaction. Criticisms include occasional loss of coherence on long-form outputs, perceived high cost for casual users, and intermittent billing or support delays. Some users report payment-processing glitches and slow support responses in isolated cases; others report smooth experiences when cancelling via the account management interface or PayPal.
Documentation checklist
- Account email and username used with NovelAI
- Subscription receipts / payment transaction IDs (Chargebee/Paddle, PayPal, card statements)
- Screenshots of billing/subscription pages and any error messages
- Dates and details of cancellation attempts (timestamps)
- Registered-mail copy and tracking proof if you send a written cancellation
- Support request numbers or correspondence (if applicable)
Common mistakes
Many issues arise from cancelling the wrong subscription source - people cancel the app store subscription but the charge is handled by the web account, or vice versa. Example: if you signed up through PayPal, cancelling on the NovelAI website will not stop the PayPal recurring profile unless the site’s system specifically terminates that profile, so you should cancel directly in PayPal as well. Another common mistake is assuming cancellation triggers an immediate refund; NovelAI’s policy does not guarantee refunds. Finally, not keeping receipts, screenshots, or proof of cancellation (or not using registered mail when seeking a formal paper trail) makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Manage Account - Chargebee/Paddle) | No (only if company grants) | Low - standard account cancellation via site |
| PayPal | No (unless seller grants or PayPal dispute resolves) | Low to Moderate - cancel via PayPal dashboard |
| App Store / Google Play | Subject to Apple/Google refund policies | Low - manage subscriptions in platform settings |
| Registered mail / formal support request | No (company discretion), but useful for proof | Moderate - requires preparing and sending documents |
After cancelling
After you cancel, confirm that recurring billing has stopped by checking your next bank or card statement and saving a copy of the cancellation confirmation page or support response. If you paid via PayPal, verify the subscription status in your PayPal automatic payments area. If you need a refund or encounter an unauthorized charge, first contact NovelAI support with your documentation; if that fails, consider a dispute with your payment provider or seek advice from provincial consumer protection authorities.
Helpful links: NovelAI home - novelai.net; Terms - Terms of Service; Help & support - help.novelai.net; open a support request - Submit a request; PayPal subscriptions - PayPal automatic payments; Apple subscriptions - Manage Apple subscriptions; Google Play subscriptions - Manage Google Play subscriptions.
Address
For registered mail (proof of delivery): 1309 Coffeen Ave. Suite 1200, Sheridan, WY 82801, United States