Cancellation Nymbus: Easy Method

What is Nymbus

Nymbus is a financial technology company that provides banking software and services to financial institutions, including digital banking platforms, core banking solutions, and customer-facing applications. It typically works with banks and credit unions to deploy and manage digital banking products rather than selling single-user consumer subscriptions.

How to cancel Nymbus

• Review your contract or service agreement for termination terms, notice periods, and any required contact address or form.
• Contact your primary Nymbus account manager or the support channel listed in your contract to start the cancellation process; request written confirmation of the cancellation terms and effective date.
• If the contract requires written notice by registered mail, prepare a signed cancellation letter including your account or contract number, effective cancellation date, and a request for written acknowledgement, and send it by registered mail to the designated complaints officer address below.
• Keep copies of all correspondence, delivery receipts, support tickets, and any confirmations you receive from Nymbus.

What happens when you cancel

After cancellation is confirmed, access to Nymbus services may continue until the end of your paid period or be turned off immediately depending on your agreement. Automatic renewals will stop only if cancellation is made in accordance with the notice requirements of your contract. Data retention and retrieval policies vary by contract; you should confirm how long Nymbus will retain your institution’s data, whether you can export it, and any fees for data migration or retrieval. Ensure you obtain written details about timelines and any post-termination support.

Will I get a refund?

Refunds depend on the terms of your contract and Nymbus’s refund policy. Many commercial agreements do not provide pro rata refunds for unused service periods, while others may allow refunds or credits in limited circumstances such as billing errors or breaches of contract. Exceptions can include early termination clauses, prepaid fees with specified refund obligations, or negotiated settlements. If you believe you are owed a refund, request it in writing, reference the contract clause, and keep evidence of payments and communications.

Nymbus plans and pricing

Your consumer rights in Canada

Consumer and commercial cancellation rights for software and services in Canada are governed primarily by the contract you signed and by provincial consumer protection laws. There is no single federal cancellation rule that covers all B2B software agreements; provincial statutes may offer protections for consumers and certain types of contracts. Quebec has particularly robust consumer protections, including language and disclosure requirements for consumer contracts and avenues to file complaints. If Nymbus’s practices breach the contract or are unfair or deceptive, you may have remedies under provincial consumer protection statutes or through contract remedies such as damages. For disputes, options include negotiating directly, filing a complaint with provincial consumer agencies, seeking a chargeback through your bank if applicable, or pursuing civil remedies (such as small claims or commercial litigation) depending on the amount and nature of the dispute. Consider obtaining legal advice for complex or high-value matters.

Customer experiences

Public, verifiable reviews specific to Canadian pricing or cancellation experiences with Nymbus are limited. For similar fintech and B2B software providers, customers commonly report that implementation and ongoing support are key determinants of satisfaction, and that contract clarity about termination and data handling is critical. Because each institution’s deployment is typically customized, experiences can vary widely - some clients report smooth transitions and responsive support, while others note delays or billing disputes if terms were not clearly documented. Always check references and request case studies that match your organization’s size and needs before signing.

Documentation checklist

• Signed contract or service agreement (including termination and renewal clauses)
• Invoices and payment receipts for the period in question
• Account identifiers (account number, client ID) and contact names
• All email exchanges, support tickets, and written confirmations related to cancellation or billing
• Proof of delivery for any registered letters (postal receipts/confirmation)
• Exported copies or backups of your data and documentation of any agreed data-transfer timelines

Common mistakes

Common errors include missing a contractual notice window and unintentionally triggering an automatic renewal, relying on a verbal confirmation without written acknowledgement, and sending cancellation to the wrong address or support channel. Another frequent issue is not confirming data export and retention terms before service termination, which can lead to loss of access to important operational data. Example: an institution that called support to cancel but failed to follow the contract’s written-notice requirement later found their account renewed for another term.

Comparative recap

After cancelling

After cancellation, keep all confirmation receipts and monitor billing to ensure no further charges occur. If you expect a refund and it does not arrive, follow up in writing and escalate to the designated complaints officer. If escalation with the provider fails, you can explore options such as contacting your payment provider for a chargeback, filing a complaint with provincial consumer authorities (for example, Office de la protection du consommateur in Quebec), or seeking legal advice. For general federal consumer resources see Government of Canada - Consumer and for competition or deceptive-practice concerns see the Competition Bureau. For fraud or scam concerns consult the Canadian Anti-Fraud Centre.

Address

Nymbus Capital Inc., ATTN: Designated Complaints Officer, 1002 rue Sherbrooke West, Suite 1900, Montreal, Quebec H3A 3L6