Cancellation service N°1 in Netherlands
Contract number:
To the attention of:
Cancellation Department – Onguard
Paasheuvelweg 9A
1105 BE Amsterdam
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Onguard service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Onguard: Easy Method
What is Onguard
OnGuard (often referenced as OnGuard Lone Worker in available documentation) is a service that provides monitoring and protection-style features for users, including a 30-day free trial that requires no credit card. Public materials for this product focus on trial access and basic operations rather than detailed, public-facing cancellation or refund rules.
How to cancel Onguard
- Confirm whether you are on the 30-day free trial: the OnGuard free trial requires no credit card and expires automatically after 30 days, so no active cancellation is required for the trial itself.
- If you did not use the free trial and have a paid subscription, first gather your account details (email, phone number used, transaction dates, order numbers).
- Check the platform where you enrolled (web account, App Store, Google Play, or a third-party partner such as a bank offer). Although OnGuard’s public documentation does not give platform-specific cancellation steps, standard practice is to cancel subscriptions through the platform where they were purchased (App Store or Google Play) or via your web account if available.
- Contact OnGuard support in writing and request cancellation and confirmation. If you need proof of delivery when cancelling, send a registered letter (raccomandata A/R or similar tracked/registered mail) to the company address: Paasheuvelweg 9A, 1105 BE Amsterdam, Netherlands. Keep the mailing receipt and any tracking/return-receipt documentation.
- Monitor your bank or card statements and the platform (App Store/Google Play) for recurring charges. If charges continue after written cancellation, follow up with OnGuard and your payment provider promptly.
What happens when you cancel
If you remain on the free trial and do not continue, the trial will timeout automatically after 30 days and OnGuard reports they will remove your phone number from active systems and will not continue to use or retain it further for active monitoring. For paid subscriptions, cancellation should stop renewals going forward; however, OnGuard’s public materials do not spell out detailed timelines for access termination, prorated periods, or data retention beyond the trial phone-number removal statement.
Will I get a refund?
The 30-day free trial has no cost, so refunds are not applicable. OnGuard’s publicly available documentation does not include a clear, published refund policy for paid subscriptions - there is no explicit mention of standard refund windows or automatic consumer refund rights. If you believe you are entitled to a refund (for example, an unwanted post-trial charge or an accidental enrolment through a third party), you should contact OnGuard in writing and, if necessary, pursue a dispute through the payment method or platform used to pay.
Onguard plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Standard | Varies | Varies |
| Premium | Varies | Varies |
| Enterprise / Custom | Varies | Varies |
Your consumer rights in Canada
OnGuard’s own terms and public materials do not clearly set out refund or cancellation rights that favour consumers. Under Canadian consumer protection frameworks and depending on how you purchased the service (credit card, through a bank offer, Apple/Google store), you may have options such as disputing a charge with your card issuer, requesting a refund through the platform where the subscription was purchased, or using provincial consumer protection channels. These rights vary by province and by purchase method, so check the rules that apply where you live and keep written records of any communications and billing evidence when seeking a remedy.
Customer experiences
Public reviews for OnGuard-related offerings show mixed and sometimes negative reports. Some online feedback relates to separate OnGuard-branded hardware and describes poor product and service experiences; other reports (notably discussions around bank-offered identity protection programs) describe confusing enrolment and auto-renewal practices that required users to proactively call to cancel. There are also anecdotal reports of difficulty obtaining refunds after cancellation. The lack of a clearly posted cancellation/refund policy for the service contributes to user confusion.
Documentation checklist
- Account identifier (email, phone number used with OnGuard)
- Start date of free trial or subscription and any attendant confirmation emails or screenshots
- Transaction details or billing statements showing charges (merchant name, dates, amounts)
- Copies/screenshots of any in-app or web subscription pages and terms you accepted
- Records of all communications with OnGuard or third parties (dates, times, summaries)
- Registered mail receipt / tracking number and any proof of delivery for letters you send
Common mistakes
Assuming a charged or enrolled service is easy to cancel without keeping documentation can lead to problems. For example, some users accepted offers via email or a bank promotion and later discovered they were auto-enrolled and billed; without proof of the original offer or timely cancellation, disputes can be harder to resolve. Another frequent error is relying only on a verbal cancellation - always request written confirmation and retain proof of any communication. Finally, not checking the platform where the subscription was purchased (App Store, Google Play, or direct web billing) can delay stopping renewals.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| 30-day free trial (no card required) | No charge / N/A | Low - trial expires automatically |
| Direct written cancellation to OnGuard + registered letter | Not publicly stated - may require negotiation | Medium - documented route recommended for proof |
| App Store / Google Play subscription cancel (if purchased there) | Platform-dependent; refunds handled by store policies | Varies - follow store instructions |
| Bank/card dispute or chargeback | Possible outcome depends on issuer investigation | Varies - may be effective but timing and success vary |
After cancelling
After you submit cancellation requests, retain copies of everything and monitor your statements for at least two billing cycles. If you used a mobile app purchase, verify subscription status in your App Store or Google Play account. For additional guidance on platform-managed subscriptions and disputes, see Apple and Google support pages. If billing continues after documented cancellation, contact your payment provider to ask about disputing charges or stopping future payments.
Helpful links:
Apple - View or cancel subscriptions on iPhone or iPad
Google Play - Cancel, pause, or change a subscription
Financial Consumer Agency of Canada
Competition Bureau Canada - Consumer information
Address
Send written cancellations (registered mail recommended for proof of delivery) to the company address:
Paasheuvelweg 9A, 1105 BE Amsterdam, Netherlands