Cancellation Overleaf: Easy Method

What is Overleaf

Overleaf is a cloud-based LaTeX writing and collaboration platform used by students, researchers and professionals to create, edit and publish scientific and technical documents. It provides versioning, templates, real-time collaboration and integrated compilation without requiring a local LaTeX installation.

The service is offered directly by Overleaf (part of Digital Science) with free accounts and several paid subscription tiers that add storage, private projects, advanced collaboration and administrative features for teams and institutions.

How to cancel Overleaf

• Log in to your Overleaf account, go to Account > Subscriptions (or Billing) and follow the on-screen option to cancel recurring billing; confirm the cancellation inside the web interface if available.
• If you prefer or if the web option is not available, contact Overleaf support via the official contact form at Overleaf Contact with your account email, subscription ID (if known), and a clear request to cancel your subscription.
• For stronger proof of cancellation or when you need to request a refund, send a signed written cancellation letter by registered post (recommended) to the company headquarters: address details are provided in the Address section below. Include your full name, account email, subscription details, the date you wish cancellation to take effect, and request written confirmation.
• After initiating cancellation, keep copies of confirmation emails, support ticket numbers, postal receipts, and any account screenshots showing cancellation status.

What happens when you cancel

When a subscription is cancelled, your paid features typically stop at the end of the current billing period; you retain access until that date unless the provider states otherwise. Your project files and document history generally remain available on your account, but you may lose premium features such as private projects, increased compile time or team management tools.

Automatic renewal is stopped for future billing cycles after cancellation is processed. Overleaf’s data retention and deletion practices vary; they normally retain account data unless you specifically request permanent deletion. If you need files removed, request data deletion explicitly in writing and ask for confirmation.

Will I get a refund?

Refund eligibility depends on Overleaf’s billing policy and the timing of your cancellation. Standard practice for many subscription services is that refunds are not given for time already used within the current billing period, but proration or exceptions may be offered at the provider’s discretion.

Exceptions can occur if there was an error (e.g., duplicate billing), a clear service misrepresentation, or a failure by Overleaf to provide paid features. If you believe you are entitled to a refund, contact Overleaf support promptly, provide evidence, and keep records of communications. If a direct resolution fails, you can pursue dispute options with your payment provider or seek guidance from provincial consumer protection authorities.

Overleaf plans and pricing

Your consumer rights in Canada

Canadian consumer protection is administered at both federal and provincial levels. You have the right to clear and accurate information about subscription terms, billing frequency, and cancellation procedures. If a business engages in deceptive practices or misrepresentation, you can file complaints with your provincial consumer protection office and, where appropriate, the Competition Bureau for unfair or deceptive commercial practices.

For billing disputes, you can contact your payment provider (credit card company or bank) to ask about chargeback options or dispute resolution. If a refund or cancellation dispute is not resolved, small claims court or provincial dispute resolution services are options. Consumer protection rules and cooling-off periods vary by province, so check the rules that apply in your province or territory.

Customer experiences

User reports are mixed: many customers find Overleaf convenient for collaboration and report straightforward cancellations via the web interface or support. Some users report delays obtaining refunds or slow responses to billing disputes, particularly when refunds require manual review or when cancellation requests rely on support tickets.

Sending a registered postal cancellation letter is frequently recommended by users when they need documented proof, have trouble resolving issues online, or seek formal written confirmation. Overall, proactive record-keeping and clear, written requests improve the likelihood of a smooth outcome.

Documentation checklist

• Account email, username and subscription ID (if available)
• Dates of billing and the date you request cancellation
• Screenshots of subscription/billing pages and confirmation screens
• Copies of emails, support ticket numbers, and registered-post receipts
• Written cancellation letter (signed) if sending by registered post

Common mistakes

A common mistake is assuming clicking “log out” or deleting the app/account locally cancels the recurring payment; you must cancel the subscription via your Overleaf account or through formal support instructions. Another frequent error is not saving confirmation messages or support ticket numbers - without those you may have difficulty proving you requested cancellation. Some users also forget to check the billing period end date and expect an immediate refund when they cancel mid-cycle without confirming the provider’s refund policy.

Comparative recap

After cancelling

After you cancel, check your billing statement and account to confirm the subscription status and last billing date. Keep all confirmation emails, support replies and mailing receipts for at least several billing cycles. If you still have questions or need account changes (data deletion, access to projects), contact Overleaf support and request written confirmation of actions taken.

Useful pages: Overleaf Account & Billing Help, Overleaf Contact, Government of Canada - Consumer Protection, and the Financial Consumer Agency of Canada for dispute guidance and payment protections.

Address

For registered-post cancellation letters (recommended):

Digital Science UK Limited
6 Briset Street
London, EC1M 5NR
United Kingdom