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I hereby notify you of my decision to terminate the contract relating to the Overleaf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Overleaf: Easy Method
What is Overleaf
Overleaf is a cloud-based LaTeX writing and collaboration platform used by students, researchers and professionals to create, edit and publish scientific and technical documents. It provides versioning, templates, real-time collaboration and integrated compilation without requiring a local LaTeX installation.
The service is offered directly by Overleaf (part of Digital Science) with free accounts and several paid subscription tiers that add storage, private projects, advanced collaboration and administrative features for teams and institutions.
How to cancel Overleaf
- Log in to your Overleaf account, go to Account > Subscriptions (or Billing) and follow the on-screen option to cancel recurring billing; confirm the cancellation inside the web interface if available.
- If you prefer or if the web option is not available, contact Overleaf support via the official contact form at Overleaf Contact with your account email, subscription ID (if known), and a clear request to cancel your subscription.
- For stronger proof of cancellation or when you need to request a refund, send a signed written cancellation letter by registered post (recommended) to the company headquarters: address details are provided in the Address section below. Include your full name, account email, subscription details, the date you wish cancellation to take effect, and request written confirmation.
- After initiating cancellation, keep copies of confirmation emails, support ticket numbers, postal receipts, and any account screenshots showing cancellation status.
What happens when you cancel
When a subscription is cancelled, your paid features typically stop at the end of the current billing period; you retain access until that date unless the provider states otherwise. Your project files and document history generally remain available on your account, but you may lose premium features such as private projects, increased compile time or team management tools.
Automatic renewal is stopped for future billing cycles after cancellation is processed. Overleaf’s data retention and deletion practices vary; they normally retain account data unless you specifically request permanent deletion. If you need files removed, request data deletion explicitly in writing and ask for confirmation.
Will I get a refund?
Refund eligibility depends on Overleaf’s billing policy and the timing of your cancellation. Standard practice for many subscription services is that refunds are not given for time already used within the current billing period, but proration or exceptions may be offered at the provider’s discretion.
Exceptions can occur if there was an error (e.g., duplicate billing), a clear service misrepresentation, or a failure by Overleaf to provide paid features. If you believe you are entitled to a refund, contact Overleaf support promptly, provide evidence, and keep records of communications. If a direct resolution fails, you can pursue dispute options with your payment provider or seek guidance from provincial consumer protection authorities.
Overleaf plans and pricing
| Plan | Typical features | Price |
|---|---|---|
| Free | Basic editing, public projects, community templates | Varies |
| Personal / Pro | Private projects, increased compile time, Git/Dropbox sync | Varies |
| Professional / Team | Collaboration tools, team management, shared projects | Varies |
| Institutional / Campus | Site-wide licensing, admin dashboard, single sign-on | Varies |
Your consumer rights in Canada
Canadian consumer protection is administered at both federal and provincial levels. You have the right to clear and accurate information about subscription terms, billing frequency, and cancellation procedures. If a business engages in deceptive practices or misrepresentation, you can file complaints with your provincial consumer protection office and, where appropriate, the Competition Bureau for unfair or deceptive commercial practices.
For billing disputes, you can contact your payment provider (credit card company or bank) to ask about chargeback options or dispute resolution. If a refund or cancellation dispute is not resolved, small claims court or provincial dispute resolution services are options. Consumer protection rules and cooling-off periods vary by province, so check the rules that apply in your province or territory.
Customer experiences
User reports are mixed: many customers find Overleaf convenient for collaboration and report straightforward cancellations via the web interface or support. Some users report delays obtaining refunds or slow responses to billing disputes, particularly when refunds require manual review or when cancellation requests rely on support tickets.
Sending a registered postal cancellation letter is frequently recommended by users when they need documented proof, have trouble resolving issues online, or seek formal written confirmation. Overall, proactive record-keeping and clear, written requests improve the likelihood of a smooth outcome.
Documentation checklist
- Account email, username and subscription ID (if available)
- Dates of billing and the date you request cancellation
- Screenshots of subscription/billing pages and confirmation screens
- Copies of emails, support ticket numbers, and registered-post receipts
- Written cancellation letter (signed) if sending by registered post
Common mistakes
A common mistake is assuming clicking “log out” or deleting the app/account locally cancels the recurring payment; you must cancel the subscription via your Overleaf account or through formal support instructions. Another frequent error is not saving confirmation messages or support ticket numbers - without those you may have difficulty proving you requested cancellation. Some users also forget to check the billing period end date and expect an immediate refund when they cancel mid-cycle without confirming the provider’s refund policy.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation (Account > Billing) | Possible (depends on policy) | Low |
| Contact support via Overleaf contact form or email | Possible (case-by-case) | Medium |
| Registered post to headquarters (recommended for proof) | Possible, improves evidence for disputes | Medium - High (postal time, paperwork) |
| Payment provider dispute / chargeback | Possible (if terms breached or fraud) | Medium - High |
After cancelling
After you cancel, check your billing statement and account to confirm the subscription status and last billing date. Keep all confirmation emails, support replies and mailing receipts for at least several billing cycles. If you still have questions or need account changes (data deletion, access to projects), contact Overleaf support and request written confirmation of actions taken.
Useful pages: Overleaf Account & Billing Help, Overleaf Contact, Government of Canada - Consumer Protection, and the Financial Consumer Agency of Canada for dispute guidance and payment protections.
Address
For registered-post cancellation letters (recommended):
Digital Science UK Limited
6 Briset Street
London, EC1M 5NR
United Kingdom