Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Partiful
147 Prince St., PR4/11
11201 Brooklyn
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Partiful service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Partiful: Easy Method
What is Partiful
Partiful is a free event planning platform that helps users create and share event invitations, manage RSVPs, and collect photos. It is a cross‑platform service used to build event pages, send invites, and coordinate guest lists and simple event logistics.
The core service is offered at no cost in Canada and includes features such as poster templates, organizer and party profiles, shared photo albums, and basic messaging tools for guests.
How to cancel Partiful
- On the event page, open the Edit toolbar near “Invite,” click the three dots, then select “Cancel Event.” Guests are notified of the cancellation. Cohosts with permissions can also cancel or delete the event from the same interface. If you used the Group Order toggle, you can turn that off on the event page (note: the Group Order feature was discontinued as of November 25, 2025). There is no separate cancellation flow in app stores - cancellations are managed through the event interface on web or in the app.
What happens when you cancel
When an organizer cancels an event through the Partiful interface, guests receive a notification that the event has been cancelled. The event is marked cancelled on the event page so invitees can no longer RSVP as attending.
Cohosts who have organizer permissions can also cancel or delete the event. Cancelling an event does not automatically trigger a refund for any payments collected through arrangements outside Partiful; the platform does not process refunds on behalf of organizers. Your Partiful account remains active unless you separately delete it; canceling an event affects that specific event only.
Will I get a refund?
Partiful does not handle refunds. If a guest paid an organizer (for tickets, contributions, or services) but cannot attend, the platform instructs that the organizer must refund the guest directly outside of Partiful. Partiful’s Help and Terms provide no general refund program or automatic reimbursement for cancelled events.
For payment disputes or refunds, Canadian users may need to pursue options outside Partiful: request a refund from the organizer, ask the app store (Apple or Google) to evaluate an in‑app purchase refund if applicable, or pursue a chargeback through the card issuer. Partiful’s public materials do not reference a 14‑day statutory cooling‑off right or similar automatic refund right on the platform itself.
Partiful plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Core Platform | C$0.00 | N/A | Create and send event invites, manage RSVPs, text blasts, shared photo albums, poster templates, organizer profiles, party profiles |
Note: The optional Group Order feature (US$5 delivery fee) is available in the U.S. only and is not available for Canada in 2024 - 2025.
Your consumer rights in Canada
Canadian consumer protection varies by province and by the type of transaction. Some online purchases and services can be subject to cooling‑off periods or other statutory protections, but these rights depend on the transaction details and local law. Partiful’s Help and Terms do not specifically state that a 14‑day cooling‑off period applies to events or in‑app purchases made through the platform.
If you believe you are entitled to a refund under Canadian law, pursue the appropriate channel: request a refund from the organizer, contact your credit‑card issuer to discuss chargeback rights, or use the Apple/Google refund mechanisms for store purchases. You can also consult your provincial consumer protection office for guidance on applicable rights and remedies.
Customer experiences
Users commonly praise Partiful for being easy to use, well‑designed, free, and functional across platforms; the app has been recognized for popularity and useful event features. At the same time, some users report drawbacks: app crashes (notably on Android), performance and editing reliability issues, and UX frictions such as intrusive calendar permissions and awkward guest‑status workflows. Privacy concerns have been raised about calendar access when adding events to personal calendars.
Overall, feedback tends to balance strong appreciation for the free, simple event tooling with frustration over occasional technical and privacy issues.
Documentation checklist
- Event URL and screenshots of the event page (showing the cancellation message), receipts or proof of any payments, communication records with the organizer (messages or emails), app store purchase receipts (Apple/Google), your credit‑card statement entries for payments, guest list and RSVP records, and any screenshots showing the event before and after cancellation.
Common mistakes
Users sometimes assume cancelling an event automatically triggers refunds; it does not. Expect to coordinate refunds directly with the organizer or use payment‑provider/app‑store processes when applicable. Another common error is deleting an event copy unintentionally instead of using the Cancel action, which can remove historical records you may need for a refund request or dispute.
Other mistakes include failing to keep payment receipts or communication logs, overlooking app‑store refund procedures for in‑app purchases, and not notifying guests directly after cancelling (even though Partiful notifies guests, additional direct communication can reduce confusion). Finally, relying on discontinued features (for example, any Group Order options after their discontinuation date) can cause confusion about available options.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / App event Cancel (three dots → Cancel Event) | No - Partiful does not process refunds; organizer must refund guests separately | Easy |
| Cohost cancel / delete | No - same refund situation as organizer cancellations | Easy (if you have permissions) |
| Group Order toggle off (event page) | Depends - turning off the feature stops orders but does not trigger refunds for payments already collected | Easy |
| App‑store routes (Apple / Google Play refund requests) | Possible - refunds handled by Apple/Google according to store policies, not by Partiful | Medium (subject to store review) |
After cancelling
After you cancel, keep documentation (receipts, screenshots, communications) and contact the organizer directly about refunds. If the organizer does not cooperate, consider the app‑store refund process for in‑app purchases or contact your card issuer to request a chargeback. For further help, consult Partiful’s help pages and the app‑store support pages for refund procedures.
Useful links: Partiful Help Center - https://partiful.com/help; Apple report a problem / refunds - https://reportaproblem.apple.com/; Google Play refunds - https://support.google.com/googleplay/answer/2479637; Government of Canada consumer info - https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home.
Address
If you need to send formal written correspondence, you can use registered mail (for example, raccomandata A/R) to:
Partiful Co.
147 Prince St., PR4/11
Brooklyn, New York 11201
United States