Cancellation service N°1 in Ukraine
Contract number:
To the attention of:
Cancellation Department – Pdf Expert
18A Marshala Govorov Street
65000 Odessa
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pdf Expert service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Pdf Expert: Easy Method
What is Pdf Expert
Pdf Expert is a PDF reader and editor developed by Readdle that lets users view, annotate, edit, and sign PDF documents across macOS and iOS devices. It integrates with device storage and cloud services to manage documents and offers subscription and/or one-time purchase options for advanced features.
How to cancel Pdf Expert
You can cancel your Pdf Expert subscription in several ways depending on where you bought it. The fastest method is in‑app cancellation on your Mac or iOS device (it stops future renewals immediately). If you purchased through a web payment or cannot cancel in the app, use the Purchase Finder on the web or contact support by email. Follow the steps below for each common route.
- In the app on macOS - Open Pdf Expert, choose the menu for subscriptions or click the account/profile area, select Manage Subscription, then follow the on‑screen option to cancel. If the app directs you to Apple, open the App Store app, click your name, choose Subscriptions, find Pdf Expert and Cancel Subscription.
- In the app on iOS - Open Settings > [your name] > Subscriptions, find Pdf Expert, and tap Cancel Subscription; or open the App Store, tap your profile icon, go to Subscriptions and cancel Pdf Expert there.
- Via Purchase Finder (web) - Go to Readdle’s Purchase Finder page (or the purchase link you used), enter the email and order details shown on your receipt, locate the subscription/order, and follow the web cancellation instructions provided.
- By email - Send a cancellation request to Pdf Expert support with your purchase receipt, order ID, email used for the purchase, and the device/store used. Ask for confirmation of cancellation and keep the reply for your records.
What happens when you cancel
When you cancel a subscription, future automatic renewals stop. In most cases you keep access to any paid features until the end of the current billing period; access does not typically end immediately upon cancellation unless stated otherwise by the store. Your document files and local app data remain on your devices - canceling the subscription does not delete your PDFs stored locally or in your linked cloud drives.
If the subscription was billed through Apple or Google, account management (and any prorated refunds) is handled by that store; if billed directly through Readdle, Readdle handles the account and any follow-up. Always keep the cancellation confirmation email or screenshot for reference in case of billing disputes.
Will I get a refund?
Refund eligibility depends on where you purchased the subscription and the store policies. Purchases through Apple App Store or Google Play are subject to those stores’ refund processes and terms; you must request refunds through the store. If you purchased directly from Readdle, refunds are handled by Readdle under their refund policy and are considered case by case. Exceptions (for example, accidental charges or billing errors) may be allowed but are not guaranteed and typically require proof of purchase and a timely request.
Pdf Expert plans and pricing
| Plan | Price (CAD) | Billing |
|---|---|---|
| Monthly | Varies | Recurring |
| Annual | Varies | Recurring |
| One‑time / Lifetime | Varies | One‑time |
Your consumer rights in Canada
Canadian consumer protections vary by province, but common protections include rights against unfair business practices and requirements for clear information about recurring charges and cancellation methods. For digital subscriptions, many provinces expect businesses to disclose renewal terms and provide an accessible way to cancel. If you believe you have been charged unfairly, you can contact your provincial consumer protection office or your payment provider (credit card issuer) to discuss chargeback options or to request guidance on next steps.
Customer experiences
Users commonly report that canceling via the device app or the App Store is fast and effective, with subscription status updating immediately for future billing. Those who contact support by email sometimes see longer response times, especially when additional verification is required for refunds. A frequent pain point is confusion when a user cancels the app but not the subscription in the App Store or Google Play, which can lead to unexpected renewals.
Documentation checklist
- Receipt or order confirmation (email or PDF) with date and order ID
- The Apple ID, Google account, or email used to purchase Pdf Expert
- Device model and platform (macOS or iOS) where the purchase was made
- Screenshot of subscription entry in App Store / Google Play / Pdf Expert account page
- Any correspondence with support (emails, ticket numbers)
Common mistakes
One common error is uninstalling the Pdf Expert app without canceling the subscription in the App Store, Google Play, or Readdle account - the subscription continues and will renew. Another mistake is using a different Apple ID or email than the one used to purchase the subscription; cancellation will not appear under the wrong account. Expecting an immediate refund every time is another frequent issue - refunds depend on store and vendor policies and often require review.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑app on Mac | Handled by store (Apple) or Readdle depending on purchase | Low |
| In‑app on iOS | Handled by App Store refunds policy | Low |
| Purchase Finder (web) | Varies - depends on payment method and verification | Medium |
| Email support | Possible if purchase was direct; case‑by‑case | Low - Medium |
After cancelling
After you cancel, keep the confirmation message or screenshot and monitor your payment method to ensure renewals stop. If you need support or to request a refund, use the vendor or store channels listed below. For general app support and troubleshooting, visit Readdle’s support pages; for App Store or Google Play billing issues use the respective store support pages. If you run into unresolved billing problems, contact your bank or card issuer about chargeback options and consult your provincial consumer protection office.
Readdle Support: https://readdle.com/support
Apple subscriptions (Canada): https://support.apple.com/en-ca/HT202039
Google Play subscriptions: https://support.google.com/googleplay/answer/7018481?hl=en
Address
18A Marshala Govorov Street, Odessa, 65000, Ukraine