Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Pdf Master
Stavrou Street 26
2034 Nicosia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pdf Master service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Pdf Master: Easy Method
What is Pdf Master
Pdf Master (listed in the Canadian App Store as "PDF Master: Editor Reader" by CheeseJoy Apps) is a mobile app for viewing and editing PDF files. It offers subscription plans that provide unlimited access to the app's features while the subscription is active.
The app is distributed via app stores and/or direct purchases; subscription management and billing methods depend on where you bought the subscription (App Store, Google Play, or directly from the developer).
How to cancel Pdf Master
- Confirm where you subscribed: check the receipt or the app store account (Apple App Store, Google Play) or any email/order you received from the developer.
- If you subscribed through Apple (iOS): open Settings > your name > Subscriptions on your device or use Apple Support: Cancel subscriptions, find "PDF Master" and tap Cancel.
- If you subscribed through Google Play (Android): open the Play Store > profile > Payments & subscriptions > Subscriptions or use Google Help: Cancel subscriptions, then cancel "PDF Master."
- If you subscribed directly with the developer or cannot cancel via an app store, send a cancellation request by registered mail (raccomandata A/R) addressed to LOPOFIST LIMITED, Attn: Customer Service, Stavrou Street 26, Nicosia 2034, Cyprus. In the letter state your account email, order ID or transaction ID, the product name ("PDF Master"), and request confirmation of cancellation and stop of auto-renewal.
- Keep proof: retain screenshots of subscription settings, receipts, and the registered-mail tracking/return receipt. If charges continue after cancellation, contact your payment provider or card issuer about disputing future charges.
What happens when you cancel
When you cancel, you typically retain access to the paid features until the end of the current billing period; automatic renewal will be turned off so you are not billed again. Exact behaviour depends on the billing source (App Store and Google Play usually allow access until the period ends).
Account data (documents, settings) are generally retained by the app unless the developer’s privacy policy or terms state otherwise; cancelling a subscription does not necessarily delete your account or files. If you want data removed, request deletion explicitly in your cancellation letter or contact the developer for their data-retention policy.
Will I get a refund?
Refunds are not guaranteed. App stores (Apple, Google) have their own refund processes and timelines; you can request a refund through them but approval is discretionary. If you purchased directly from the developer, any refund is subject to the developer’s refund policy and applicable consumer protection rules.
Exceptions where refunds are more likely include billing errors, duplicate charges, or where the service was defective or misrepresented. If you believe a charge was unauthorized or incorrect, contact the platform (App Store/Google Play) or your payment provider promptly and keep records of your communications.
Pdf Master plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly | C$6.99 | Weekly | Unlimited access to all features during subscription |
| Monthly Pro | C$12.99 | Monthly | Unlimited access to all features during subscription |
| PDF Master PRO - 1 Year | C$49.99 | Annual | Unlimited access to all features during subscription |
Your consumer rights in Canada
Canadian consumer protection laws are largely provincial and vary by province. There is no single federal automatic right to refunds for digital subscriptions, but provinces require clear disclosure of automatic renewal terms and cancellation methods. If a product is defective, misrepresented, or the seller fails to deliver the promised service, provincial consumer protection statutes may require a remedy, such as a refund or repair.
If you paid with a credit card, you can also contact your card issuer to ask about disputing a charge. For in-app purchases, platform policies (Apple/Google) typically govern refund requests. For unresolved disputes, provincial consumer protection offices or the Competition Bureau can provide guidance and complaint channels.
Customer experiences
User reports for apps like Pdf Master commonly show mixed experiences: many users successfully stop renewals via the App Store or Google Play and retain access through the paid period; others report difficulty contacting small developers or delayed responses when requesting refunds. When purchases were made directly from a developer abroad, some users found registered-mail contact and persistence necessary to resolve billing concerns.
Many users find the app-store refund paths faster than dealing with a foreign developer, but outcomes depend on the specific circumstances and the platform’s assessment of the refund request.
Documentation checklist
- Subscription receipt or App Store / Google Play transaction email
- Account email or username used with PDF Master
- Order ID or transaction ID from the receipt
- Screenshots of subscription status in the app or app store
- Copy of the registered-mail tracking number and return receipt (raccomandata A/R)
- Any correspondence with the developer or app store support
Common mistakes
One common mistake is attempting to cancel only inside the app without checking the actual billing source - if the subscription was processed through the App Store or Google Play you must cancel there. Example: a user deletes the app thinking that cancels billing; deleting the app does not cancel an active subscription.
Another frequent error is not keeping proof of cancellation or registered-mail tracking; without evidence it is harder to dispute continued charges. Also, sending an email to an unmonitored address or using an incorrect address instead of registered mail can delay or prevent acknowledgement from the developer.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Apple App Store | Refund possible via Apple request; subject to Apple review | Low |
| Cancel via Google Play | Refund possible via Google request; subject to Google review | Low |
| Send registered mail to developer (LOPOFIST LIMITED) | Refund depends on developer policy; may be required to stop renewal | Medium |
| Contact bank/issuer for dispute | Possible reimbursement for unauthorized or erroneous charges | Medium to High |
After cancelling
After you cancel, monitor your account and payment method for any unexpected charges during or after the final billing period. Keep copies of all confirmations and the registered-mail return receipt. If you requested a refund, track the developer’s or platform’s response times and follow up if you do not receive a reply within a reasonable period.
Helpful resources: Apple: Cancel subscriptions, Google Play: Cancel subscriptions, and the Government of Canada consumer pages such as Financial Consumer Agency of Canada for general guidance on disputing transactions and your rights.
Address
Please send registered mail (raccomandata A/R) if you need to contact the developer by post:
LOPOFIST LIMITED
Attn: Customer Service
Stavrou Street 26
Nicosia 2034
Cyprus