Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Pdf Suite
7075 Robert‑Joncas Place, Suite 142
H4M 2Z2 Saint‑Laurent
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pdf Suite service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Pdf Suite: Easy Method
What is Pdf Suite
Overview
Pdf Suite is a PDF creation and editing product offered by Avanquest that provides tools for creating, converting, editing and managing PDF documents on desktop and mobile platforms. It is distributed directly from PDF Suite's website and through app stores (Apple App Store and Google Play).
How to cancel Pdf Suite
- Web (direct purchase): Go to PDF Suite's Purchase Finder on their website, enter the email used for purchase (or your PayPal email) and the required identifier (password, order ID, last 4 digits of card, or ZIP code for PayPal), find your subscription, and click “Cancel Rebill” next to it to stop future billing. This stops recurring charges but does not automatically issue a refund; access typically continues until the paid period ends.
- Web (Help Center / support ticket): Open PDF Suite's Help Center, submit a request under “billing and subscription questions” and choose “I’m interested in getting a refund.” Customer support will handle cancellations and refunds via a Zendesk ticket - include your purchase details to speed processing.
- App Store / Google Play purchases: Cancel through the platform where you subscribed - manage subscriptions in your Apple ID account (App Store) or Google Play account. PDF Suite’s Help Center does not provide platform-specific cancellation steps, so use Apple/Google subscription settings for those purchases.
What happens when you cancel
When you cancel a PDF Suite subscription through the Purchase Finder or via support, future recurring billing is stopped. Cancellation does not usually remove your access immediately; you can typically use the service until the end of the current paid period. Data and files you created with PDF Suite remain yours, but access to subscription features will end when the subscription period expires unless you resubscribe. If you cancel an in-app subscription, Apple or Google will manage the termination of access according to their policies.
Will I get a refund?
PDF Suite’s official policy states that most products purchased directly from PDF Suite can be returned for a refund within 30 days of initial purchase. There is no explicit mention of a 14‑day statutory right in PDF Suite’s documentation. Refunds for direct purchases are handled by PDF Suite support; refunds for purchases made through the App Store or Google Play are subject to Apple’s or Google’s refund policies and must be requested through those platforms. If you stop rebilling via the Purchase Finder, that action stops future charges but does not itself guarantee a refund - submit a Help Center request if you want a refund within the 30‑day window.
Pdf Suite plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Individual / Single‑user | Varies | Direct purchase or in‑app; check the site or store for current pricing. |
| Business / Multi‑user | Varies | Volume or business licensing details available from sales; pricing varies by region. |
| Subscription | Varies | Recurring billing options available; cancel recurring billing via Purchase Finder or platform subscription settings. |
Your consumer rights in Canada
PDF Suite’s official return policy allows returns within 30 days of purchase for products bought directly from their site. Canadian consumers should be aware that provincial consumer protection laws and platform rules may provide additional rights. For purchases made through Apple or Google, refunds and cancellations are subject to their respective policies; those platforms may provide cooling‑off periods or statutory rights in certain jurisdictions. To ensure your rights are protected, keep purchase records, check the platform’s refund policy if you bought via an app store, and contact PDF Suite support promptly if you need a refund within the 30‑day window.
Customer experiences
Public reviews are mixed. Positive feedback highlights prompt and professional support responses, ease of use, and cost competitiveness versus alternatives. Negative reports commonly cite unexpected charges, difficulty obtaining refunds, and problems cancelling subscriptions. Some users report software instability (crashes, edit issues) and frustration with customer service responsiveness; these issues appear frequently enough in reviews to warrant caution and careful documentation when purchasing or cancelling.
Documentation checklist
- Order receipt or confirmation email (order ID), purchase date, and the email used for the purchase; last 4 digits of the card or PayPal email and ZIP if applicable; screenshots of billing or renewal charges; any cancellation confirmation or ticket numbers from support; and a clear statement requesting cancellation and, if desired, a refund under the 30‑day policy.
Common mistakes
Common mistakes include cancelling only on the device without stopping the recurring billing on the account (so charges continue), failing to supply the exact email/order ID used at purchase which delays support, assuming cancellation automatically triggers a refund, and not checking whether the purchase was made through the App Store or Google Play (which changes the refund route). For example, asking PDF Suite support for a refund for an Apple App Store purchase instead of submitting the refund request to Apple can slow resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web - Purchase Finder (direct) | Refund possible within 30 days if eligible; cancelling stops future billing but does not auto‑refund | Moderate - direct control over cancellation but refund requires support request |
| Web - Help Center / Zendesk ticket | Support can process refunds for eligible direct purchases (30‑day window); response times vary | Moderate to high - requires submitting details and waiting for ticket resolution |
| App Store / Google Play | Refunds handled by Apple/Google per their policies (request via platform) | Low to moderate - cancellation via platform is straightforward; refunds depend on platform rules |
After cancelling
After you cancel, keep your documentation (confirmation emails, ticket numbers, screenshots) until any billing disputes are fully resolved. If you need to request a refund for a direct purchase, submit a Help Center ticket and reference your order ID and the 30‑day policy. For in‑app purchases use Apple or Google support for refunds. For independent reviews or to check others’ experiences, see community feedback on review sites. Helpful links: the PDF Suite homepage (https://www.pdf-suite.com/), Trustpilot reviews (Trustpilot - PDF Suite), Apple support on subscriptions (Manage subscriptions on iPhone or iPad), and Google Play subscriptions support (Google Play subscriptions).
Address
For registered‑mail cancellation correspondence (recommended: raccomandata A/R), send to:
Avanquest Logiciels
7075 Robert‑Joncas Place, Suite 142
Saint‑Laurent, Quebec H4M 2Z2, Canada