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Cancellation service #1 in Canada
Pdfsimpli is an online PDF editing, conversion and document-management service offered by WorkSimpli Software, LLC. It provides tools for converting, editing, translating and signing PDFs through web and app interfaces and offers time-limited trial offers and subscription plans for ongoing access.
When you cancel a subscription you generally stop future renewals; PDFSimpli sends a confirmation email for cancellations initiated on their site. How long you retain access after cancelling can vary by purchase method and plan - some subscriptions remain active until the end of the paid period while others may end immediately. If you subscribed via an app store, access and billing are governed by that store’s rules. Your account data and files are subject to PDFSimpli’s Terms and privacy policies; if you need files after cancelling, download them before cancelling or ask support about retention timelines.
PDFSimpli advertises a "money-back satisfaction guarantee" and customers may request a refund within 30 days of purchase by contacting support; the company states refunds are processed within about 1 - 2 business days for eligible requests. At the same time, PDFSimpli’s Terms & Conditions say payments are non-refundable and all sales are final unless a specific money-back guarantee applies. If you purchased through Apple or Google, refunds are generally handled by those stores under their own policies. If you believe you qualify for a refund, contact PDFSimpli support promptly and keep documentation of purchase and cancellation attempts.
| Plan | Price | Period | Features |
|---|---|---|---|
| 14‑Day Limited Access | US$1.45 trial, then US$24.95/month | 14‑day trial then Monthly | Unlimited edits and downloads, convert to any format |
| 14‑Day Full Access | US$1.95 trial, then US$24.95/month | 14‑day trial then Monthly | All features of Limited Access plus password protection |
| Annual Plan | US$155.95/year (≈US$12.99/month) | Annual | Full access, share with up to 7 users, e‑signature tools |
| Official pricing is provided in U.S. dollars; no Canada‑specific CAD pricing was found. | |||
Canadian consumers have statutory protections under federal and provincial consumer protection legislation, and some provinces provide a "cooling‑off" or refund regime for certain transactions. PDFSimpli’s publicly posted policy highlights a 30‑day company refund window but does not explicitly reference Canadian statutory rights. Their Terms include mandatory arbitration and a class‑action waiver, which may limit remedial options unless you follow any opt‑out procedures set out in the Terms. If you have a dispute that cannot be resolved through PDFSimpli support, consider contacting your payment provider, the app store (if applicable), or your provincial consumer protection office for guidance.
Reviews are mixed. Many users praise PDFSimpli for ease of use, fast conversions/transcriptions, and helpful support agents who assist with billing and technical questions. Conversely, several customers report unexpected charges after trials, unclear trial-versus-subscription terms, difficulty cancelling or receiving confirmation, and instances of poor or slow customer service. If you are concerned about billing, document communications and monitor bank or card statements closely.
Common mistakes include assuming a trial was fully cancelled when it was not (especially if the trial was handled by an app store), not saving the cancellation confirmation email, waiting longer than the company’s stated refund window before requesting a refund, and contacting the wrong support channel (e.g., contacting PDFSimpli when purchase and refund must be handled by Apple or Google). Another frequent error is not checking the Terms for arbitration/class‑action waiver language, which can affect dispute options.
| Method | Refund | Difficulty |
|---|---|---|
| Web cancellation (PDFSimpli account) | Possible within 30‑day satisfaction window; subject to Terms (company also states some sales are final) | Low - Medium (site provides cancel flow; customer reports vary) |
| Apple App Store / Google Play | Refunds handled by the platform under their rules (not directly by PDFSimpli) | Medium - High (platform policies and timelines vary) |
| Written mailed notice / legal correspondence | Unlikely to change refund policy quickly but useful for formal dispute records | Medium (formal but slower; helpful for escalation) |
After you cancel, save the confirmation email or take a screenshot of the cancellation screen, check your billing statement to verify future charges stop, and download any needed files from your account. If you need a refund, contact PDFSimpli support promptly and provide your documentation. For purchases made through app stores, request refunds via the platform’s refund process. Helpful links: PDFSimpli refund & cancel page (https://pdfsimpli.com/support/refund-cancel/), PDFSimpli terms (https://pdfsimpli.com/support/terms-and-conditions/), Apple report a problem (https://reportaproblem.apple.com/), Google Play refunds (https://support.google.com/googleplay/answer/2479637), and your provincial consumer protection office or the Government of Canada consumer page (https://www.canada.ca/en/services/business/consumers.html).
WorkSimpli Software, LLC
Attn: Legal Department
1225 Ponce de Leon Avenue, Ste. 1001 VIG Tower
San Juan, PR 00907
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Written by Lucas Lee
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.