Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Pheon
61G Avenida De Orinda
94563 Orinda
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pheon service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Pheon: Easy Method
What is Pheon
Pheon is a digital subscription service offering AI-driven chat features, premium avatars, and enhanced voice/video capabilities. It sells subscriptions on mobile app stores and directly from its website, with billing processed through platform providers (Apple, Google) or payment processors like Stripe and PayPal.
How to cancel Pheon
- Apple App Store: If you subscribed through Apple, cancel in your Apple ID subscription settings (on iPhone/iPad or via the App Store). Pheon cannot cancel App Store subscriptions for you; see Pheon’s terms at pheon.com.
- Google Play: If you subscribed via Google Play, cancel in the Google Play Store > Subscriptions section. Pheon cannot cancel Google Play subscriptions for you.
- Web (Stripe or PayPal): If you subscribed directly on Pheon’s website, request a cancellation link by emailing Pheon or using the in‑app “Send us email” option; follow the link and instructions you receive to complete cancellation. Pheon’s policy notes that web cancellations are handled via a cancellation link provided by the company (pheon.com).
- Registered mail option: you may also send a cancellation letter by registered mail (raccomandata A/R) - see the Address section below for mailing details.
What happens when you cancel
When you cancel, your subscription will stop future renewals at the end of the current paid period; you typically retain access until that period expires. Cancelling a platform-based subscription (App Store/Google Play) is handled by the platform and will prevent future charges from that source. If you cancel via a Pheon-provided web link, cancellation must be completed according to the steps in the link to ensure the subscription is deactivated. Data retention and account content are governed by Pheon’s terms and privacy policy; cancelling generally does not automatically delete your account or stored content unless you request account deletion under Pheon’s data policies.
Will I get a refund?
Pheon states that purchases are generally final, non‑refundable, and non‑exchangeable, except where applicable law requires otherwise or at Pheon’s discretion within a 14‑day window. Refund eligibility is limited and may include exceptional cases such as unresolved technical issues persisting more than about 10 days, clear billing errors, or unused services within statutory refund windows where local law grants that right. If you purchased through the App Store or Google Play, refunds must follow those platforms’ refund processes; Pheon does not directly process refunds for platform purchases. Because Pheon’s policy is restrictive, Canadian users who believe a charge was improper can still seek a chargeback from their card issuer or file complaints with consumer agencies if the service was misrepresented or cancellation options were unclear.
Pheon plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro Monthly (USD) | $24.99 USD | Monthly | Unlimited chats with premium avatars, removed ads, enhanced voice/video features |
| Pro Yearly (USD) | $59.99 USD | Annual | Same as monthly plan at discounted annual rate, bonus avatars, priority support |
Exact CAD pricing for Canada is not listed; USD amounts may roughly correspond to approximately C$34 - 35 monthly (exchange rates and taxes may change final CAD billed amounts).
Your consumer rights in Canada
Under Canadian consumer protection rules, digital subscription services are generally not required to provide refunds for cancellations made after a trial or renewal date unless the seller’s terms, a statutory right, or provincial law provides otherwise. Pheon’s stated policy of no refunds except at its discretion within 14 days aligns with common practice, but customers in Canada retain remedies if the service was materially misrepresented, the cancellation process was deceptive or unclear, or the company did not honor its terms. In such cases you can request a chargeback through your bank, contact provincial consumer protection agencies, or file complaints with federal bodies if you believe an unfair practice occurred.
Customer experiences
Public reviews are mixed. Some users report that emailing Pheon produced a cancellation link fairly quickly and they were able to complete cancellation after following several steps. However, many reviewers - on Trustpilot, BBB filings, and some Reddit threads - report difficulty cancelling, lack of an obvious in‑app cancel button, continued charges after attempted cancellations, and confusion when email instructions went to spam. A small number of reviewers described being billed repeatedly and being denied refunds; others accused the service of misleading advertising or unmet expectations. These reports suggest cancellation can work but may require persistence and careful follow‑up.
Documentation checklist
- Subscription receipt or confirmation (email or purchase record)
- Screenshots of current subscription status in App Store / Google Play / Pheon account
- Dates and amounts of charges showing the billing you want reversed
- All communications with Pheon (sent emails, received replies, cancellation links)
- Payment method statement or card transaction record if you plan to request a chargeback
Common mistakes
Common errors include trying to cancel through Pheon when the subscription was billed by Apple or Google (those must be cancelled through the store), overlooking the platform’s subscription settings, and missing crucial emails (cancellation links can land in spam). Another frequent mistake is assuming cancellation is immediate without confirming final confirmation steps in the cancellation link - partial or incomplete steps may leave the subscription active. Also, relying solely on in‑app attempts when the purchase was made via the store can leave charges continuing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple per App Store policy; Pheon does not process. | Medium - controlled by Apple; user must find subscription settings. |
| Google Play | Refunds handled by Google Play policies; Pheon does not process. | Medium - controlled by Google Play; user must cancel in store. |
| Web (Stripe / PayPal via Pheon) | Pheon’s policy: generally non‑refundable, limited discretionary refunds within 14 days; contact Pheon for a cancellation link. | High - multiple user reports of confusing email links and incomplete cancellation steps. |
| Registered mail | Same refund policy as web purchases; registered mail can provide dated proof of notice. | Medium - slower but provides documented proof of notice. |
After cancelling
After you cancel, confirm that the subscription status shows “Cancelled” or “Will not renew” in the store or your Pheon account, and keep records (screenshots, confirmation emails). If you were billed improperly, request a refund through the platform (Apple/Google) or contact Pheon for web purchases; if that fails, consider contacting your card issuer for a chargeback and file complaints with consumer protection bodies if you suspect misrepresentation. Helpful reference pages: Pheon’s terms (pheon.com), Apple subscription support (Apple subscriptions), Google Play subscriptions (Google Play subscriptions), PayPal subscription help (PayPal support), and general consumer resources such as the Competition Bureau (competitionbureau.gc.ca) or the Better Business Bureau (bbb.org).
Address
Pheon, Inc., Attn: Sutter Law PC, 61G Avenida De Orinda, Orinda, CA 94563
You may send a cancellation letter by registered mail (raccomandata A/R) to the above address if you prefer a mailed, documented notice.