Cancellation Phoenix: Easy Method

What is Phoenix

Phoenix is a digital health and subscription service that provides online consultations, prescriptions, medication delivery and related digital products to users in Canada and other markets. It operates a web platform and mobile apps and manages subscriptions, billing and account settings through its online account tools and customer support.

How to cancel Phoenix

• Web / Site: Sign in to your account, go to Settings and use the "Delete Account" feature to cancel; alternatively email support@phoenix.ca with your cancellation request. Note: cancellations submitted during a billing period take effect at the next billing period and you retain access until then.
• App Store / Google Play: If you subscribed through Apple or Google, cancel the subscription in your Apple ID / Google Play account (these stores manage those subscriptions directly).
• When contacting support include your account email, order or subscription ID, date of subscription, and a clear statement that you want to cancel; request written confirmation and keep any confirmation message or screenshot.
• If you want additional proof of sending a cancellation notice, consider a traceable delivery method (for example registered mail or tracked email) and retain tracking/receipt information.

What happens when you cancel

When you cancel via the web or by contacting support, Phoenix stops future automatic renewals. If cancellation is made mid‑billing cycle your access typically continues until the end of that paid period. For subscriptions managed by Apple or Google Play, cancelling in the store stops renewal on the next billing date per the store's rules.

Your account data (medical records, messages, prescriptions) is handled according to Phoenix’s privacy policy and retention practices; cancelling a subscription does not necessarily delete your account or its records unless you use the account deletion feature or request data deletion. Keep copies of important receipts, prescriptions or communications before cancelling if you may need them later.

Will I get a refund?

Phoenix’s publicly available terms do not state a general refund policy; their stated process is that cancellations take effect from the next billing period. In Canada there is no uniform statutory 14‑day cooling‑off rule for all digital subscriptions, and generally consumers lose the right to a refund once a digital service has begun. That means refunds are unlikely once the service has started, except where local law requires a refund or Phoenix agrees to one for customer service reasons. If you believe you are owed a refund (billing error, duplicate charge, or service failure), contact Phoenix support promptly and provide documentation.

Phoenix plans and pricing

Your consumer rights in Canada

Canada does not have a single federal "cooling‑off" rule for all digital subscriptions equivalent to some other jurisdictions; rights can vary by province and the type of service. In practice, once a digital subscription or service has begun and you have received the digital content or access, your ability to cancel for a full refund is limited. Statutory protections still apply for unfair business practices, billing errors, or failure to provide the service as described. If you believe your statutory rights have been breached, raise the issue with Phoenix support first and then consult provincial consumer protection offices or the general federal consumer resources for next steps.

Customer experiences

Public reviews show a mix of experiences. Many users praise fast, discreet delivery, accessible online consultations, quick prescriptions and overall convenience, especially for Canadian customers. At the same time some reviewers report difficulties cancelling subscriptions, unexpected price changes without notice, and occasional delivery issues where medications were returned to the pharmacy instead of delivered. These mixed reports suggest generally good service for many users but that problems can occur and prompt, documented communication with support is important.

Documentation checklist

• Account email and username
• Order number / subscription ID
• Dates of subscription, renewal and cancellation request
• Copies/screenshots of order confirmations, billing statements, and any correspondence with Phoenix
• Bank or card statements showing charges (for refund claims)
• Tracking or delivery receipts if you sent postal notice

Common mistakes

Many customers attempt to cancel only by uninstalling the app; this does not stop subscription billing when the subscription is managed by Apple or Google Play. Others fail to include identifying information (order number or account email) when emailing support, slowing the process. Waiting too long to contact support after an unexpected charge reduces the chance of a refund. Finally, not keeping written confirmation of cancellation is a frequent source of later disputes.

Comparative recap

After cancelling

After you cancel, save any confirmation you receive and monitor your bank or card statements for further charges. If a charge posts incorrectly, contact Phoenix support immediately with your documentation. For subscriptions through app stores, check and manage subscriptions directly in your Apple ID or Google Play account and use the store’s refund request processes if needed. For general consumer guidance in Canada see federal resources and your provincial consumer protection office.

Helpful links: manage Apple subscriptions - Apple support (manage subscriptions); manage Google Play subscriptions - Google Play support (manage subscriptions); Canadian consumer resources - Government of Canada consumer information; general user reviews - Trustpilot - Phoenix. You can contact Phoenix support at support@phoenix.ca.

Address

Phoenix Recovery Club, Via Monte Rosa 16, 20149 Milano, MI, Italia