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I hereby notify you of my decision to terminate the contract relating to the Photoleap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Photoleap: Easy Method
What is Photoleap
Photoleap is a photo-editing app developed by Lightricks that offers pro-level editing tools via subscription and one-time purchase options. It provides features such as layered editing, AI-powered tools, and presets for users on iOS, Android, and the web.
How to cancel Photoleap
- App Store (iOS): On your iPhone open Settings → tap your Apple ID → Subscriptions → select Photoleap → Cancel Subscription. See a step guide at joinchargeback.com.
- Google Play (Android): Open the Photoleap app → Settings (gear icon) → Manage Your Plan → select your subscription → Cancel Subscription. More details at joinchargeback.com.
- Web (direct via photoleapapp.com): Log in at your account (via account.lightricks.com or the website), go to Manage subscription, and select Cancel. Community reference: discussions.apple.com.
What happens when you cancel
When you cancel a recurring subscription, you typically retain access to Pro features until the end of your current billing period; the subscription will not renew after that date. Cancelling does not automatically delete your account or user data - your edits, projects, and account details usually remain unless you request deletion.
If you cancel through Apple or Google, those stores control billing and renewal. If you cancel a web subscription through Lightricks directly, they control the cancellation and any applicable refund policy. Keep confirmation emails or screenshots as proof of cancellation.
Will I get a refund?
Web purchases: Lightricks states web purchases are eligible for a full refund within a 14-day cooling-off period; after that, partial refunds are generally not provided. To request a web refund, contact support@lightricks.com.
App Store purchases: Refunds for subscriptions bought through Apple must be requested from Apple directly; Photoleap cannot issue App Store refunds. Guidance and user reports are available in Apple Communities and related forums.
Google Play purchases: Refunds for Google Play purchases are handled by Google via their refund system. Photoleap cannot directly issue refunds for purchases processed through Google Play.
Photoleap plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual Subscription (approx.) | C$244.40 | Annual | Full Pro access (annual) |
| Monthly Subscription (estimated) | C$9 - 15 per month | Monthly | Full Pro access (monthly) |
| One-Time / Lifetime Purchase (estimated) | C$110 - 275 | One-time | Lifetime access to Pro features |
Your consumer rights in Canada
Canadian consumers may have rights under provincial consumer protection laws and statutory cooling-off rules for certain online purchases; specifics vary by province and by the type of service. If Photoleap's stated 14-day web refund policy is not honored, consumers in Canada may file a complaint with their provincial consumer protection office or contact their bank/payment provider to request a chargeback. If charges persist despite cancellation and applicable rights, consider seeking legal guidance.
Customer experiences
Reviews are mixed. Some business users on review sites such as GetApp Canada praise Photoleap’s ease of use and broad editing feature set, saying it works well for product photography and professional edits. Other reviewers report a positive, intuitive experience with many features available.
At the same time, there are numerous negative reports - especially on Trustpilot and discussion forums - about being charged after cancelling free trials or subscriptions, difficulty obtaining refunds, and inconsistent support responses. Some users report resolution after contacting support, while others report unresolved charges and needing to pursue refunds through Apple/Google or bank chargebacks.
Documentation checklist
- Subscription receipt or App Store/Google Play purchase record (screenshot or email).
- Account email or username used with Photoleap.
- Confirmation of cancellation (screenshot, confirmation email, or cancellation date).
- Billing statement showing the unexpected charge (bank or card statement screenshot).
- Copies of support communications (emails, ticket numbers) and dates/times of contact attempts.
Common mistakes
Common errors include attempting to cancel inside the app without cancelling the underlying App Store or Google Play subscription (those stores manage billing), assuming a same-day cancellation always prevents a charge, and not retaining cancellation confirmations. Another frequent issue is confusing a trial activation (which often requires a card) with a free trial that can be stopped without following the store’s cancellation flow.
Also, relying on in-app settings when the purchase was made through Apple/Google can lead to missed cancellations. If you purchased on the web, cancelling via the app stores will not stop web billing; you must cancel through your Lightricks account.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds must be requested from Apple; Photoleap cannot directly refund App Store charges. | Medium - requires Apple refund process and evidence. |
| Google Play (Android) | Refunds are processed by Google via their refund system; Photoleap cannot directly refund Google Play charges. | Medium - handled through Google Play support. |
| Web (photoleapapp.com) | Lightricks states full refund eligibility within a 14-day cooling-off period; contact support for requests. | Low - Medium - official policy exists but user reports show variable outcomes. |
After cancelling
After you cancel, save a cancellation confirmation and monitor your bank or card statements for any further charges. For web refunds contact support@lightricks.com. For App Store refunds follow Apple’s refund request process and for Google Play use Google’s refund flow. Helpful links: cancellation guides at joinchargeback.com, community reports at discussions.apple.com, and Google Play guidance referenced by cancelfinder.cfd. If unresolved, consider contacting your payment provider to request a chargeback and keep all documentation.
Address
Lightricks Ltd., 30 Yesha’yahu Leibowitz St., 11th Floor, Jerusalem 9692128, Israel. For postal cancellation or formal correspondence, send a registered letter with acknowledgement of receipt (raccomandata A/R) to this address.