Cancellation service N°1 in Israel
Contract number:
To the attention of:
Cancellation Department – Photomyne
5 HaYarkon St.
5120156 Bene Beraq
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Photomyne service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Photomyne: Easy Method
What is Photomyne
Photomyne is a mobile and web service for scanning, enhancing and backing up printed photos and slides. It offers subscription plans that enable unlimited scanning, cloud backup, automatic enhancements and multi-device sync through apps for iOS and Android and a web portal.
How to cancel Photomyne
- App Store (iOS): Open the App Store on your iOS device → tap the profile icon → go to Subscriptions → select "Photo Scan by Photomyne" → tap "Cancel Subscription".
- Google Play (Android): Open Google Play Store → tap the profile icon → go to "Payments & subscriptions" → Subscriptions → select the Photomyne app → Cancel subscription.
- Web (photomyne.com): Log in at portal.photomyne.com → select the relevant app → click your name → go to plan/billing → cancel.
Uninstalling the app does not cancel the subscription. Purchases through the App Store or Google Play must be cancelled through those stores. Deleting the app or logging out of your Photomyne account may prevent you from retrieving cloud-stored photos if you stop renewing.
What happens when you cancel
When you cancel a subscription it will generally stop the next scheduled renewal; you normally retain access until the end of the paid period. If you cancel a platform subscription (App Store or Google Play), the store handles the cancellation and any access or billing questions go through that store. If you cancel a web subscription via the Photomyne portal, access ends according to the billing cycle shown in your account. Be aware that removing the app from your device does not automatically remove your cloud data, but not renewing may eventually limit your ability to retrieve full-resolution backups or synced items.
Will I get a refund?
Refunds depend on where you purchased the subscription and on timing. Purchases made through the App Store or Google Play must use Apple’s or Google’s refund mechanisms and are subject to those companies’ policies. For web payments made directly via Photomyne, contact support@photomyne.com; Photomyne states it does not provide partial or full refunds once a subscription period has started except at its sole discretion. Photomyne offers a 14-day "cooling-off period" on the first purchase from the date services are delivered; within that period you may request a refund if you have not used the service. Provincial consumer laws in Canada (for example protections similar to Quebec’s Consumer Protection Act) may provide additional arguments in specific cases such as defective digital content.
Photomyne plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly subscription | US$14.99/month ≈ C$20 - 26/month (billed in USD, charged in CAD with exchange + taxes) | Monthly | Unlimited scanning, photo backup, enhancements, multi-device sync |
| Annual subscription | US$59.99/year ≈ C$210 - 244/year (billed in USD, charged in CAD with exchange + taxes) | Annual | Unlimited scanning, photo backup, enhancements, multi-device sync |
Your consumer rights in Canada
Canadian consumers have province-specific protections for online purchases. Photomyne’s stated 14-day cooling-off period on initial purchases aligns with common consumer-rights principles. After the cooling-off period, refunds for used digital services are typically at the provider’s discretion, though provincial consumer protection laws (for example Quebec’s Consumer Protection Act) may allow remedies where digital content is defective or not as described. Purchases made through Apple or Google are also subject to those platform operators’ refund policies, which can sometimes grant refunds regardless of the app developer’s stated policy. Finally, uninstalling the app does not cancel subscriptions and may affect your ability to recover photos; keep copies of receipts and account details.
Customer experiences
Users report a mix of positive and negative experiences. Some customers praise the interface, helpful customer support and overall value, describing scanning results as professional and easy to use. Recurring complaints include difficulty exporting or downloading large exports (throttling or failed exports), cases where users say they were charged despite cancelling during a trial, frustration with refund denials, and persistent ads appearing even in paid experiences. These mixed reports suggest following the documented cancellation and refund steps carefully and saving receipts and screenshots when you interact with support or make changes.
Documentation checklist
- Account email used for Photomyne.
- Order receipt or store purchase confirmation (App Store/Google Play receipt or web invoice).
- Subscription ID or order number if available.
- Platform used (iOS, Android, or web) and device details.
- Dates of purchase, cancellation, and any trial start/end.
- Screenshots showing your subscription in the store or Photomyne portal and any cancellation attempts or error messages.
Common mistakes
Common errors include uninstalling the app and assuming the subscription was cancelled, requesting a refund from Photomyne when the purchase was made through the App Store or Google Play instead of using the store’s refund form, and failing to save receipts or screenshots before contacting support. Example: cancelling the app on your phone without cancelling the subscription in the App Store can leave the subscription active and lead to continued charges; another example is contacting Photomyne for a Google Play purchase refund instead of submitting a "Report a problem" request through play.google.com.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Request refund through Apple’s App Store refund mechanism; subject to Apple policy. | Moderate - must use Apple support/refund process. |
| Google Play (Android) | Report a problem at play.google.com → Profile → Payments & subscriptions → find order → "Report a problem"; subject to Google’s terms. | Moderate - requires Google Play order lookup and form. |
| Web (photomyne.com) | Contact support@photomyne.com; refunds after period started are at Photomyne’s discretion; 14‑day cooling-off may allow refund if unused. | Variable - may be straightforward within cooling-off period; more difficult after service use. |
After cancelling
After you cancel, keep copies of your confirmation (store cancellation screen or portal cancellation confirmation) and monitor the payment method for future charges. If you need a refund from Apple or Google, use Apple’s or Google’s refund pages. For web purchases or queries, contact Photomyne support at support@photomyne.com and include the documentation checklist items. Useful links: Photomyne portal - portal.photomyne.com; Photomyne main site - photomyne.com; Apple subscriptions & refunds - Apple subscriptions help and request an App Store refund; Google Play refunds - Google Play refund & return policy.
Address
Photomyne Ltd., 5 HaYarkon St., Bene Beraq, Tel Aviv 5120156, Israel