Cancellation Photoroom: Easy Method

What is Photoroom

Photoroom is a photo-editing app and web service that automates background removal and provides tools for simple retouching, templates, and batch exports. It offers free basic features and paid subscriptions or in‑app purchases to unlock Pro and Business capabilities across mobile apps (Apple App Store and Google Play) and the Photoroom web app.

How to cancel Photoroom

• Always cancel through the same platform where you subscribed - Apple App Store, Google Play Store, or the Photoroom Web App. Cancelling on a different platform will not stop billing. See Photoroom’s cancellation help: Cancel your subscription.
• Apple App Store: cancel from within the Photoroom app using the “Manage subscription” → “Cancel subscription” link, or cancel via your iOS device: Settings → your name → Subscriptions. (Apple controls billing and refunds.)
• Google Play Store: cancel via the Photoroom app’s “Cancel a Google Play subscription” link, or open the Google Play Store app (or play.google.com) → Subscriptions and cancel there. (Google controls billing and refunds.)
• Web App (app.photoroom.com): log in, open the workspace menu → Your profile → Your billing → Manage your subscription → Cancel subscription. For web refunds, use Your billing → Request a refund.
• Note: Photoroom cannot directly cancel subscriptions billed by Apple or Google - those stores must be used to stop future charges.

What happens when you cancel

When you cancel, your subscription will stop renewing at the end of the current paid period; you typically retain Pro/Business access until that period expires. Photoroom generally does not provide prorated credits for the unused portion of a billing cycle unless explicitly stated. Your account data and uploaded images may remain under Photoroom’s retention policies - export any content you need before access ends. If you subscribed via Apple or Google, those stores control the cancellation and billing records.

Will I get a refund?

Photoroom’s stated refund policy allows Pro subscription refund requests within 7 days of the last payment when requested through Photoroom’s process, but its terms also include language that generally disclaims credits, refunds, or prorated billing. If you bought through the Apple App Store or Google Play, refunds are handled by Apple or Google respectively - you can initiate a request through the Photoroom app but Apple/Google control approval and timing. Web App refunds (app.photoroom.com) may be processed by Photoroom and are usually handled within about two weeks; Photoroom advises waiting at least 10 days before following up. See Photoroom’s refund instructions: Request a refund and their terms: Terms & Conditions.

Photoroom plans and pricing

Your consumer rights in Canada

Canadian consumer protection law can offer stronger rights than vendor policies. Many provinces provide a cooling-off or right-to-cancel period for online contracts (commonly around 14 days), so Photoroom’s 7‑day refund window may not satisfy provincial rules everywhere. Removing features or imposing new limits mid‑subscription could be considered an unfair practice under Canadian law. If you cannot cancel or obtain a refund through Photoroom, you can escalate to your payment provider (Apple, Google, or your credit card issuer) and consider filing a complaint with the applicable provincial consumer affairs office or the Competition Bureau. Rights and enforcement vary by province, so check your provincial consumer protection authority for exact remedies and timelines.

Customer experiences

User reviews are mixed but have trended negative in recent years. Some long‑term users report satisfactory earlier experiences, while many recent reviews report unexpected or continuing charges after cancelling, difficulty cancelling subscriptions (or inability to cancel), downgraded or removed features mid‑subscription, degraded app performance, and slow or unhelpful customer support. Trustpilot scores for Photoroom (Canada) show a majority of 1‑star reviews as of early 2026, reflecting these common complaints. Online forums such as Reddit also contain reports of sign‑in and cancellation problems and frustrations with automated support channels.

Documentation checklist

• Purchase receipt or order confirmation showing date, amount, and transaction ID.
• Screenshot(s) of subscription status in the App Store / Play Store / Photoroom web billing page.
• Records of cancellation attempts (screenshots, dates, and any in‑app messages).
• Billing statements showing charged amounts and dates (credit card or bank statement).
• Support correspondence or ticket numbers (email, chat transcripts).

Common mistakes

Customers commonly cancel the wrong place - for example, uninstalling the app but not cancelling the App Store or Play Store subscription, or cancelling on the website when the subscription was bought through Apple or Google. Another frequent error is assuming a single in‑app “cancel” tap was processed without saving confirmation or a cancellation email. Waiting too long to request a refund or not saving transaction IDs and receipts also makes disputes harder to resolve. Finally, relying solely on automated chatbots without capturing timestamps or ticket numbers reduces proof when escalating.

Comparative recap

After cancelling

After you cancel, verify that the subscription shows as cancelled in the App Store, Play Store, or Photoroom billing page and keep confirmation screenshots or emails. Monitor your next billing statements to confirm no further charges. If you need a refund, follow the appropriate refund request flow: use the Photoroom web billing page for web purchases, use Apple/Google support for store purchases, and allow the stated processing windows before escalating. For Photoroom cancellation guidance see Cancel your subscription and for refunds see Request a refund. If issues remain unresolved, contact your payment provider or your provincial consumer protection office.

Address

If you need to send formal correspondence, address it to Photoroom SAS. For proof of delivery consider sending by registered mail with return receipt (raccomandata A/R):

Photoroom SAS, 229 Rue Saint‑Honoré, 75001 Paris, France