Serviço de cancelamento N°1 em Italy
Número de contrato:
À atenção de:
Departamento de Cancelamentos – Piccolo
c/o Nord Est Multimedia S.p.A., Santa Croce, n. 563
30135 Venezia
Assunto: Cancelamento de contrato – Notificação por email certificado
Exmos. Senhores,
Venho por este meio notificá-los da minha decisão de rescindir o contrato número relativo ao serviço Piccolo. Esta notificação constitui uma intenção firme, clara e inequívoca de cancelar o contrato, com efeitos a partir da primeira data possível ou de acordo com o período de aviso prévio contratual aplicável.
Solicito que tomem todas as medidas necessárias para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a correta receção deste pedido;
– e, quando aplicável, enviar-me o extrato final ou confirmação de saldo.
Este cancelamento é-vos enviado por email certificado. O envio, o carimbo de data/hora e a integridade do conteúdo estão estabelecidos, tornando-o uma prova equivalente que cumpre os requisitos de prova eletrónica. Dispõem, portanto, de todos os elementos necessários para processar corretamente este cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e liberdade contratual.
Em conformidade com a Lei de Defesa do Consumidor e a regulamentação de proteção de dados, solicito também que:
– eliminem todos os meus dados pessoais não necessários para as vossas obrigações legais ou contabilísticas;
– encerrem todas as contas pessoais associadas;
– e me confirmem a eliminação efetiva dos dados de acordo com os direitos aplicáveis em matéria de proteção da privacidade.
Conservo uma cópia integral desta notificação, bem como a prova de envio.
Com os melhores cumprimentos,
11/01/2026
Cancellation Piccolo: Easy Method
What is Piccolo
Piccolo is a name used by several related businesses and websites that sell children's products, subscription boxes and digital services (examples include Piccolokids.in, Piccoloforchildren.com, Piccolospace.com and Little Piccolo). Depending on the site or product you bought, Piccolo may operate as an online retailer, a subscription provider or a platform where you can create an account and purchase goods or services.
How to cancel Piccolo
- Identify how you subscribed or purchased (website account, direct subscription, Apple App Store, Google Play or a third‑party payment). If the purchase was via Apple/Google, cancel through that store; if by website, use the Piccolo account or contact support.
- Gather order details (order number, email, payment date) and contact customer support by the channel listed on the site where you purchased. Ask explicitly to cancel subscriptions and to delete or block future renewals.
- If you purchased physical goods you want to return, follow the specific returns procedure for that Piccolo site (noting return windows and hygiene/personalised item exclusions), then ship the item back with tracking if required.
- For formal termination where required by the seller’s terms, you can send a registered letter (raccomandata A/R) to the company address: c/o Nord Est Multimedia S.p.A., Santa Croce, n. 563, CAP 30135, Venezia (VE), Italy. Keep proof of posting and the tracking/receipt.
- After cancellation, confirm in writing (email) that the subscription is stopped and request confirmation of any refund or final billing stop.
What happens when you cancel
When you cancel a Piccolo subscription or delete an account, active access to subscription content or member services typically ends at the end of your paid period or immediately, depending on the vendor’s policy. Auto‑renewal should stop; however, previously authorised recurring charges may still appear until the provider processes the cancellation. For e‑commerce orders, canceling does not automatically return goods - you must follow the returns procedure to obtain a refund for eligible items. Some Piccolo sites state you can delete your account and associated data at any time; check the site’s privacy or terms pages for data‑deletion details.
Will I get a refund?
Refund eligibility depends on the specific Piccolo site and the product type. Some sites follow a statutory or stated refund window: for example, one Piccolo site (Piccolokids.in) offers a 14‑calendar‑day right to cancel for online purchases and refunds standard delivery costs when products are returned; another (Piccoloforchildren.com) offers returns within 30 days with refunds to the original payment method (typically processed within about seven business days) but may require the customer to pay return shipping unless the error was Piccolo’s. Little Piccolo allows returns within 14 days but excludes personalised items and generally won’t cover return postage unless the item arrived faulty. Common exceptions to refunds include opened hygiene‑sealed items, personalised products and items damaged by the customer.
Piccolo plans and pricing
| Plan / Service | Price (CAD) | Billing |
|---|---|---|
| Digital subscription (general) | Varies | Varies by site and billing cycle |
| Physical products / one‑time orders | Varies | Per order, shipping may be added |
| Example listing (SWAM Piccolo) | Varies (US$39.99 listing found; no Canadian price) | One‑time or subscription depending on product |
Your consumer rights in Canada
Canadian consumer protections vary by province and by type of purchase. Unlike some jurisdictions with a uniform 14‑day distance‑selling “cooling‑off” rule, Canada does not provide a single nationwide 14‑day automatic cancellation right for all online purchases. Sellers must still honour accurate product descriptions, repair or refund defective goods, and disclose recurring charges and renewal terms. If you were charged without clear authorization, you may dispute the charge with your credit card issuer or bank and can file a complaint with your provincial consumer protection office. For recurring subscriptions purchased through the Apple App Store or Google Play, disputes and refund requests may go through the platform’s refund procedures.
Customer experiences
Public reviews for Piccolo‑branded sites are mixed. Positive feedback (for some Piccolo food/product sites) cites fast delivery and strong product quality. Negative reports frequently mention unexpected recurring charges, poor customer service response times and issues with damaged or delayed orders. Several reviewers have raised concerns about unresolved billing or subscription cancellations, so documenting communications and checking billing statements is advisable.
Documentation checklist
- Order number(s), account email and user name
- Purchase date, payment method and screenshots of charges
- Order confirmation, receipts and shipping/tracking information
- Photos of damaged items (if applicable) and any correspondence with support (emails, chat logs)
- Proof of return postage or registered letter receipt if you send formal cancellation
Common mistakes
Common mistakes include cancelling in the wrong place (for example, cancelling an account on the website but forgetting to cancel a subscription bought through Apple or Google Play), missing the seller’s stated return window, or failing to keep order numbers and proof of shipment for returns. Another frequent error is assuming the same cancellation and refund rules apply across all Piccolo sites - terms can differ between domains and product types. If you receive a recurring charge after cancelling, document the date and any screenshots and escalate to your payment provider if necessary.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Piccolo website / customer support | Possible depending on returns window and item type | Medium |
| Cancel via Apple App Store / Google Play | Platform‑dependent; refunds handled by store policies | Medium |
| Return physical product by post within seller window | Usually refunded to original payment method (exceptions apply) | Low‑Medium |
| Send registered letter (formal termination to Italy address) | Depends on contract terms; used for formal disputes or termination | High |
After cancelling
After you cancel, keep copies of all confirmations and watch your bank or card statements for any further charges. If you do not receive a promised refund within the timeframe stated by the seller, contact your payment provider to file a dispute. For site‑specific guidance, review the vendor’s terms and returns pages: Piccolokids.in terms (Piccolokids.in Terms), Piccoloforchildren.com FAQ and returns (Piccoloforchildren FAQ, Piccoloforchildren Returns), Little Piccolo returns (Little Piccolo Terms) and Piccolospace terms (Piccolospace Terms). For consumer protection and dispute options in Canada, see Government of Canada consumer resources (Canada consumer information). If you used Apple or Google to subscribe, consult the platform refund pages (Apple: report a problem, Google Play refunds).
Address
For formal correspondence or where the seller’s terms require a registered notice, send to: c/o Nord Est Multimedia S.p.A., Santa Croce, n. 563, CAP 30135, Venezia (VE), Italy. Send by registered post (raccomandata A/R) and retain proof of mailing and receipt.