Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Picmagic
16706 Garfield Ave
90723 Paramount
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Picmagic service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Picmagic: Easy Method
What is Picmagic
Overview
Picmagic is a mobile and web app that provides automated photo editing tools such as background removal, AI enhancements, and templates. It is offered as a freemium service with in-app purchases or subscriptions to unlock premium features and full access to its editing tools.
Users may subscribe through the Apple App Store, Google Play, or directly via Picmagic’s website; billing and cancellation routes depend on how the subscription was purchased.
How to cancel Picmagic
- Apple App Store: On an iPhone or iPad open Settings → tap your name → Subscriptions → find Picmagic and turn off Auto‑Renewal to stop future charges. You can also manage subscriptions via Apple’s subscriptions help.
- Google Play: Open the Google Play Store app → Menu → Payments & subscriptions → Subscriptions → select Picmagic and Cancel. See Google Play subscription help.
- Picmagic website: Log in at picmagic.co and go to the Billing / Subscription section to cancel. Note: some users report the cancel button may be missing or not visible in their account pages; if so, use the email method below.
- Email support (preferred direct contact): Send a clear cancellation request by email to support@picmagic.co or PicMagic@proton.me. Include your account email, date of subscription, and a request to stop recurring billing. Retain a copy of the sent message for your records.
- If the merchant route fails, dispute the charge through your financial provider (bank, credit card issuer, or PayPal) as an unauthorized or recurring charge.
What happens when you cancel
When you cancel a subscription, future auto‑renewals should stop. Depending on where you subscribed, you may retain premium access until the end of the paid period (common with App Store and Google Play). Cancelled subscriptions do not always trigger immediate deletion of your account or data - your profile and any stored images may remain unless you request account removal.
If cancellation via the website is unsuccessful, charges may continue until the subscription is stopped via the platform (App Store/Google Play) or the payment provider stops further billing. Keep evidence of cancellation attempts (screenshots or sent emails) if disputes become necessary.
Will I get a refund?
Picmagic does not show a clear, published refund policy in its help center or terms that is visible to users, and third‑party reports indicate many customers experienced difficulty obtaining refunds. There are numerous reports of small initial authorizations (e.g., CA$0.10) followed by larger recurring charges and challenges getting money returned.
If you believe a charge is unauthorized or you are entitled to a refund, request one in writing to support@picmagic.co or PicMagic@proton.me and provide proof (transaction details and account email). If that fails, pursue a refund through Apple or Google if you subscribed via their stores, or file a dispute with your bank, card issuer, or PayPal. Under Canadian practice, refunds issued by financial providers are handled through their dispute/chargeback processes and timelines vary.
Picmagic plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| PicMagic Premium Weekly | CA$2.99 | Weekly | Full access to premium features (background remover, AI tools, templates) as per App Store description |
| PicMagic Premium Yearly | CA$34.99 | Annual | Full access to premium features (background remover, AI tools, templates) as per App Store description |
Your consumer rights in Canada
Under Canadian consumer protection law, digital subscription services must clearly disclose recurring charges and provide a simple cancellation mechanism. Practices such as hidden or unclear negative‑option billing, or failing to disclose recurring fees, can raise issues under consumer protection statutes and the Competition Act’s rules against misleading representations.
If you encounter unauthorized or misleading billing, you may dispute the charge with your payment provider and consider filing a complaint with the Competition Bureau (for deceptive practices) or your provincial/territorial consumer protection office. Keep documentation of all communications and charges to support any formal complaints.
Customer experiences
Public reports and complaint summaries show a high number of negative experiences: customers describe deceptive billing where an initial small charge is followed by a larger recurring fee (often around CA$49.90 or similar) without clear consent. Many users report difficulty cancelling via the website and that charges continued despite cancellation attempts.
Some customers have successfully used platform refund routes (Apple/Google) or disputes through their financial provider, but others report poor or no response from Picmagic support. There are few documented positive experiences in the available reports, so exercise caution and monitor billing closely after subscribing.
Documentation checklist
- Copy of the charge on your bank/credit card or PayPal statement (date, amount, merchant name)
- Screenshots of the subscription page in the app or website (showing plan, price, or missing cancel button)
- Sent emails to support@picmagic.co or PicMagic@proton.me and any replies
- Screenshots of device subscription settings (Apple/Google) showing Picmagic subscription
- Account email, username, and timestamps for subscription and cancellation attempts
Common mistakes
Common errors include assuming cancelling the app removes the subscription (you must cancel the subscription in the App Store, Google Play, or website), waiting too long to cancel after an initial trial/authorization, or failing to keep proof of cancellation attempts. Another frequent issue is relying only on a sent email without following up if no confirmation is received; always keep a copy of any sent messages and request a confirmation of cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refund possible via Apple’s refund process | Medium |
| Google Play | Refund possible via Google Play support | Medium |
| Picmagic website / in‑app billing | Unclear / no published refund policy | High |
| Email support (support@picmagic.co / PicMagic@proton.me) | Unclear - may resolve some cases | Medium‑High |
| Dispute with bank / PayPal | Possible via chargeback or dispute | Medium |
After cancelling
After you cancel, confirm that auto‑renewal is turned off and keep proof (screenshots or confirmation email). If you need a refund, first ask support in writing to support@picmagic.co or PicMagic@proton.me and provide transaction evidence. If there is no satisfactory response, request a refund through Apple or Google if applicable, or open a dispute with your bank, card issuer, or PayPal.
For more information and to seek enforcement or guidance, see the Competition Bureau: https://www.competitionbureau.gc.ca/en and provincial consumer protection resources via Government of Canada consumer information: https://www.canada.ca/en/consumer-affairs.html.
Picmagic website: https://picmagic.co
Address
16706 Garfield Ave, Paramount, CA 90723, United States