Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Pixomatic
Via Nino Bonnet 10
20154 Milano
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pixomatic service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Pixomatic: Easy Method
What is Pixomatic
Overview
Pixomatic is a photo-editing app that offers background removal, masking and other image‑editing tools through free and paid subscription tiers. It is available on iOS and Android app stores and via a web subscription on pixomatic.us, with premium features unlocked for subscribers.
How to cancel Pixomatic
- Apple App Store (iOS): On your iPhone/iPad open Settings or the App Store app, go to Subscriptions, select Pixomatic, then tap "Cancel Subscription" or "Cancel Free Trial." You must cancel at least 24 hours before renewal. Apple processes cancellations and refunds directly; Pixomatic cannot cancel App Store subscriptions for you. For Apple support see Apple Subscriptions.
- Google Play Store (Android): Open the Google Play Store app > Menu > Subscriptions > select Pixomatic > tap "Cancel subscription." Cancel at least 24 hours before the next billing date. Google handles subscription changes and refund requests under its policies. For details see Google Play Subscriptions.
- Web (pixomatic.us): Log in at pixomatic.us, go to "Manage Subscription" and click "Unsubscribe." Cancel at least 24 hours before the end of your billing period to prevent renewal.
- By registered mail: If you prefer a written cancellation or need to contact corporate, send a cancellation letter by registered mail (raccomandata A/R) to the corporate address (see Address below). This is slower and may not affect App Store/Google Play subscriptions; use it primarily for web purchases or to have a signed receipt of your request.
What happens when you cancel
When you cancel a Pixomatic subscription, you typically retain access to premium features until the end of your current paid period; automatic renewal is stopped so billing does not renew for the next cycle. For subscriptions purchased through Apple or Google Play, the respective store controls access and expiration dates and processes cancellations. Cancelling does not necessarily delete your Pixomatic account or stored edits; account data may remain unless you request account deletion through the app or support channels.
Will I get a refund?
Pixomatic’s public materials do not promise a 14‑day statutory refund or a general money‑back guarantee. The app offers a 7‑day free trial after which billing resumes automatically. Cancelling at least 24 hours before renewal prevents the next charge but does not guarantee a refund for the current period. For purchases made through Apple or Google Play, refund requests are subject to Apple’s or Google’s refund policies and must be handled through those vendors. For web purchases via pixomatic.us, the site does not specify a clear refund policy or statutory 14‑day right for digital subscriptions - exceptions, if any, are not outlined publicly.
Pixomatic plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Premium (Annual) | USD 29.99/year | Annual | Full premium features per website |
| Premium (Monthly) | USD 5.99 - 10.99/month | Monthly | Full premium features via App Store |
| Weekly Bundle | USD 3.99 - 5.99/week | Weekly | Weekly Premium access |
Exact Canadian (CAD) prices are not listed in official sources above; the values shown are USD and the actual CAD charge depends on App Store/Google Play regional conversion and taxes. To confirm local pricing, view the Pixomatic listing in the Canadian App Store or Google Play store or attempt a purchase flow to display CAD pricing.
Your consumer rights in Canada
Canadian consumer protection rules require clear disclosure of auto‑renewal terms and cancellation procedures for digital subscriptions. Provincial laws (for example Ontario’s Consumer Protection Act) and federal frameworks require sellers to present renewal and cancellation information plainly and not to use hidden renewal terms. If charges continue after you have cancelled, you can dispute unauthorized or recurring charges with your bank or credit card provider. You may also lodge complaints with the Competition Bureau of Canada or with your provincial consumer protection agency. Some provinces have specific cooling‑off rules for certain online transactions; applicability to in‑app digital subscriptions varies by province, so check your provincial guidance.
Customer experiences
Public reviews describe a mix of positive and negative experiences. On the positive side, many users praise Pixomatic’s ease of use, powerful editing tools, precise background removal and high‑resolution exports. Some reviewers note good customer service and the ability to test features during a trial. On the negative side, a recurring theme is difficulty cancelling the free trial or subscription, which has led to unexpected charges for some users. Other complaints include perceived high cost, removed free features, continued billing after cancellation, sporadic app crashes and reports of slow or unresponsive support in some cases.
Documentation checklist
- Account email and username used for the Pixomatic subscription
- Order receipts or billing confirmations (from Apple, Google Play or pixomatic.us)
- Transaction IDs, dates of charges and subscription renewal dates
- Screenshots of subscription settings (showing active subscription) and any cancellation confirmations or error messages
- Copies of any support correspondence and the registered‑mail tracking/receipt if you send a letter
Common mistakes
Users commonly assume cancellation is immediate and that a refund will automatically follow; in many cases you retain access until the period ends but will not receive a prorated refund unless the store or Pixomatic grants one. Another frequent mistake is cancelling the app inside the app rather than through the App Store or Google Play - store subscriptions must be cancelled through the store used to purchase. Some users have cancelled but did not keep confirmation emails or screenshots and later had difficulty proving they cancelled. Finally, waiting until the day of renewal (rather than at least 24 hours before) can result in an unexpected renewal charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple under Apple refund policy | Medium - cancel via Subscriptions in iOS |
| Google Play Store | Refunds handled by Google under Google Play policy | Medium - cancel via Google Play Subscriptions |
| Web (pixomatic.us) | No clear guarantee; refunds not outlined publicly - request via site/support | Low - unsubscribe on the website |
| Registered mail to corporate | Unlikely to produce an automatic refund; useful for formal notice or dispute evidence | High - slow and administrative |
After cancelling
After you cancel, keep confirmation screenshots or emails and monitor your bank/card for any unexpected charges. If renewal charges occur after cancellation, first request a refund through the store (Apple/Google) or contact Pixomatic support for web purchases and provide your documentation. If the issue is unresolved, contact your bank or card issuer to dispute recurring or unauthorized billing. For broader enforcement or advice, you may contact the Competition Bureau of Canada or your provincial consumer protection office. Helpful links: Pixomatic support article on unsubscribing (Pixomatic unsubscribe guide), Pixomatic pricing page (pixomatic.us pricing), Apple subscription support (Apple Subscriptions), Google Play subscriptions help (Google Play Subscriptions), Competition Bureau (competitionbureau.gc.ca), and Ontario consumer rights overview (Ontario Consumer Protection).
Address
Send registered cancellation letters (raccomandata A/R) and any formal correspondence to the corporate office:
Bending Spoons Operations S.p.A.
Via Nino Bonnet 10
20154 Milano, Italy