Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Plesk
1055 Dunsmuir Street, Suite 3000
V7X 1K8 Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Plesk service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Plesk: Easy Method
What is Plesk
Plesk is a commercial web hosting control panel that lets administrators and website owners manage servers, domains, websites, email, and applications through a graphical interface. It is commonly bundled with hosting plans or sold as a standalone license and supports extensions for tasks like WordPress management, security, and backups.
How to cancel Plesk
- Web (Plesk Online Store via Cleverbridge): Log in to Plesk 360 → Licenses section → click “Unsubscribe” for each key, or click the “Cancel your subscription” link in a Cleverbridge confirmation email and confirm cancellation online. Cancellation will stop future renewal charges; the license typically remains active until the end of the paid period.
- App Store (iOS): Plesk subscriptions bought through Apple are managed via Apple’s subscription settings on your device or via your Apple ID - use iOS subscription management to cancel.
- Google Play (Android): Plesk subscriptions bought through Google Play are managed in Google Play’s subscription settings - use Google Play subscription management to cancel.
- Other resellers: Contact the reseller from whom you purchased Plesk and follow their cancellation process; Plesk does not directly process cancellations or refunds for reseller purchases.
What happens when you cancel
When you cancel a subscription purchased via the Plesk Online Store (Cleverbridge), future renewal charges are stopped but the license remains active until the end of the already-paid period. Cancelling does not typically remove data stored on your server; hosting content and server-side data are subject to your hosting provider’s policies. If you purchased through an app store or a reseller, access and timing depend on that platform’s rules - cancellations via Apple or Google usually stop auto-renewal but keep access until the period ends.
Will I get a refund?
If you purchased directly through Cleverbridge, a refund may be possible if you request it within 14 days of purchase by following Cleverbridge’s refund/contact process. Plesk itself does not process refunds for purchases made through other resellers or marketplaces - if you bought from a third party, you must contact that reseller for their refund policy. Also note the general consumer “right of withdrawal” (see below): in many jurisdictions you can withdraw within 14 days, but this right may expire once the download or delivery of a license key has begun.
Plesk plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Go Get It - Starter | C$3.99 | Monthly | 1 website, 30 GB storage, unmetered bandwidth |
| Go Get It - Economy | C$10.99 | Monthly | 1 website, 100 GB storage, 10 MySQL DBs, 1 MSSQL DB, 50 FTP users |
| Go Get It - Deluxe | C$14.99 | Monthly | Unlimited websites, unmetered storage & bandwidth, 25 MySQL DBs, 2 MSSQL DBs, 50 FTP users |
| Go Get It - Ultimate | C$23.99 | Monthly | Unlimited everything; includes Premium DNS and 1-year SSL with annual plans |
| CACloud - Plesk | C$6.00 | Monthly (promo) | Plesk Windows Shared Hosting, unlimited websites, 1 GB (likely storage), per-domain $5/month |
| CACloud - Plesk Pro | C$14.00 | Monthly (regular) | 10 GB (likely storage), per-domain $5/month |
| CACloud - Plesk Ultimate | C$23.00 | Monthly (promo) | Unlimited resources; first year free |
Note: These entries are hosting packages in Canada that include Plesk; they are not standalone Plesk license prices in CAD. Standalone license CAD pricing was not available in the provided data.
Your consumer rights in Canada
No explicit Canada-specific refund or cancellation terms were found in Plesk documentation. Canadian consumers should rely on general statutory protections and the reseller/platform terms that applied to the purchase. There is a common consumer “right of withdrawal” concept (14 days) in some jurisdictions that allows cancellation in writing (for example by email) before a download or license-key delivery begins - if the key has already been delivered or the download started, that right may not apply. For definitive rights and remedies, verify with provincial consumer-protection agencies or consult the reseller’s terms.
Customer experiences
Reviews of Plesk are mixed. Positive feedback highlights strong documentation, ease of use, reliability, and helpful tools such as WordPress migration and an intuitive dashboard; review sites like GetApp Canada and Capterra report high average ratings. Negative feedback - frequently reported on Trustpilot - focuses on customer-support issues (slow or automated/AI-only responses), licensing and billing problems (difficult cancellations, billing after cancellation), perceived cost, and occasional bugs or instability. Experiences can vary substantially depending on whether Plesk was purchased directly, via a reseller, or through an app store.
Documentation checklist
- Order confirmation / proof of purchase (invoice or confirmation email)
- Cleverbridge confirmation email (contains “Cancel your subscription” link) if purchased via Plesk Online Store
- Account login details for Plesk 360 or your reseller portal
- License key(s) and license IDs
- Dates of purchase and renewal
- Contact details for the reseller or platform (Apple ID, Google account, hosting provider)
Common mistakes
Typical mistakes include trying to cancel through the wrong channel (for example contacting Plesk while the purchase was made through a reseller or app store), assuming cancellation yields an immediate refund, not saving cancellation confirmations or emails, and failing to check whether the statutory withdrawal period expired once a download or license delivery started. Also, some users expect Plesk staff to process refunds for third-party purchases - Plesk generally cannot do that and you must contact the original seller.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Plesk Online Store via Cleverbridge) | Refund possible if requested within 14 days via Cleverbridge; otherwise no automatic refund | Easy to cancel online via Plesk 360 or Cleverbridge link |
| App Store (iOS) | Refunds handled by Apple per its policies; varies | Managed through Apple - procedure and difficulty vary by case |
| Google Play (Android) | Refunds handled by Google Play per its policies; varies | Managed through Google Play - procedure and difficulty vary by case |
| Other resellers / hosting providers | Plesk does not process refunds; contact reseller for refund policy | Varies depending on reseller - can be simple or require escalation |
After cancelling
After you cancel, keep any confirmation emails and monitor billing statements to ensure renewals stop. If you need help or want to verify details, consult the Plesk help and support pages or the platform where you purchased the license. Helpful links: Plesk Support https://support.plesk.com, Plesk Documentation https://docs.plesk.com, Cleverbridge support/refund information https://www.cleverbridge.com, Apple subscriptions help https://support.apple.com/en-ca/HT202039, Google Play subscriptions help https://support.google.com/googleplay/answer/7018481. For formal termination notices, some Plesk terms require written notice by registered mail - if you choose to send a formal letter, use registered delivery and retain proof of posting.
Address
For formal notices as described in Plesk’s Terms of Service, use the Swiss headquarters address:
WebPros International GmbH, Vordergasse 59, 8200 Schaffhausen, Switzerland
Canadian contact (local office): WebPros International, Ltd., 1055 Dunsmuir Street, Suite 3000, Vancouver, BC V7X 1K8, Canada