
Cancellation service N°1 in Italy

Contract number:
To the attention of:
Cancellation Department – Pop Ai
Pop AI Lungo Po Antonelli, 21
10153 Torino
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pop Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Pop Ai: Easy Method
What is Pop Ai
Pop Ai is a mobile app that provides conversational artificial intelligence features - ranging from a personal AI companion to productivity tools for homework, presentations, and other tasks. Different app listings and tiers (for example, "PopAI - Chat AI Friend" and "PopAi: AI Chat & Homework Helper") offer monthly, seasonal, quarterly, and annual subscription options with varying feature sets and access levels.
How to cancel Pop Ai
- Cancel via Apple App Store (if you subscribed through Apple): On your iPhone or iPad open Settings > tap your name > Subscriptions > find the Pop Ai subscription > Tap Cancel Subscription. Alternatively open the App Store, tap your profile icon, tap Subscriptions and cancel there.
- If you subscribed through Google Play (Android): open the Google Play Store app > tap your profile > Payments & subscriptions > Subscriptions > select Pop Ai > Cancel subscription.
- Cancel from inside the app: open Pop Ai, go to account or settings > Subscription or Manage Plan and follow the in-app cancellation flow (if available). Make sure you receive a cancellation confirmation message or email.
- If you need direct assistance or made a purchase outside the app stores, contact the developer via the contact details on the App Store listing or in-app support. If you send paper correspondence, send a registered letter (raccomandata A/R) to the developer address: Pop AI Lungo Po Antonelli, 21 10153 Torino TO Italia to ensure proof of delivery.
- If you need a refund for an App Store purchase, use Apple’s "Report a Problem" or contact Apple Support to request a refund - Apple handles refunds for purchases made through its store.
What happens when you cancel
Cancelling a subscription normally stops future automatic renewals but does not usually prorate or immediately refund the current billing period. You typically keep access to any paid features until the end of the period you already paid for. If you cancel via the App Store or Google Play, the store handles the cancellation and will show the subscription status on your account.
Cancelling may not delete your account or any data stored by the app; developer retention policies vary. If you want data removed, contact the developer and request deletion explicitly, and keep copies of your request and any reply.
Will I get a refund?
Refunds depend on where and how you purchased the subscription. For subscriptions bought through the Apple App Store, Apple processes refund requests and decides on refunds; use Apple’s refund process at reportaproblem.apple.com or contact Apple Support. If you purchased directly from Pop Ai outside an app store, the developer may be able to issue a refund - contact them and provide purchase receipts and details. Refunds are not guaranteed; exceptions are evaluated case-by-case (for example, duplicate charges or demonstrable errors) and by the policies of the store or merchant.
Pop Ai plans and pricing
| App | Plan | Price (listed) | Period | Features |
|---|---|---|---|---|
| PopAI - Chat AI Friend (App Store) | Monthly VIP | US$12.99 (converted to CAD at App Store checkout) | Monthly | Personal AI companion; various style options |
| PopAI - Chat AI Friend (App Store) | Season VIP | US$24.99 | Monthly(?) | Same app, longer duration plan (labelled 'Season') |
| PopAI - Chat AI Friend (App Store) | Year VIP | US$49.99 | Yearly | Annual subscription |
| PopAi: AI Chat & Homework Helper (App Store) | Monthly | US$12.00 | Monthly | All‑in‑one AI productivity: chat, homework, presentations |
| PopAi: AI Chat & Homework Helper (App Store) | Quarterly | US$30.00 | Quarterly | Same feature set, longer period |
| PopAi: AI Chat & Homework Helper (App Store) | Yearly | US$99.00 | Yearly | Annual subscription |
| PopAi: AI Chat & Homework Helper (App Store) | Pro - Monthly | US$17.00 | Monthly | Pro tier access |
| PopAi: AI Chat & Homework Helper (App Store) | Pro - Weekly | US$6.99 | Weekly | Weekly Pro access |
| PopAi: AI Chat & Homework Helper (App Store) | Year Pro | US$129.00 | Yearly | Pro tier, annual |
| PopAi: AI Chat & Homework Helper (App Store) | Monthly Unlimited | US$59.00 | Monthly | Unlimited access, monthly |
| PopAi: AI Chat & Homework Helper (App Store) | Year Unlimited | US$499.99 | Yearly | Unlimited access, annual |
Your consumer rights in Canada
Canadian consumers have protections against unfair business practices and misleading representations under federal and provincial laws. Practical remedies that may apply include disputing unauthorized or incorrect charges through your credit card issuer, seeking assistance from the app store (Apple for App Store purchases), filing complaints with provincial consumer protection offices, and reporting suspected fraud to the Canadian Anti‑Fraud Centre. Specific refund entitlements for digital subscriptions vary by province and by the merchant/store policy; if you think a business breached its obligations, contact your provincial consumer protection agency for guidance.
Customer experiences
User reports for apps like Pop Ai commonly note that cancellation via the App Store is straightforward when following Apple’s subscription interface, but confusion arises when subscriptions are billed in different currencies or when users have multiple similar listings. Some users successfully obtain refunds through Apple support for accidental purchases or billing errors; others report needing persistence and documentation when dealing with developer-level refunds or billing disputes. Overall, timely action and clear records improve the chance of a satisfactory outcome.
Documentation checklist
- Receipt or invoice (App Store purchase history or email receipt)
- Screenshots of subscription status in your device settings or in-app subscription page
- Apple ID or Google account email associated with the purchase
- Dates of charge(s) and the amount charged (store currency and/or your card statement)
- Copies of any messages, support tickets, or emails with the developer
- Tracking number and proof of delivery if you send a registered letter (raccomandata A/R) to the postal address
Common mistakes
Users sometimes assume cancelling the app deletes the subscription - deleting the app does not stop recurring billing; you must cancel the subscription in your store account or in-app subscription settings. Another common error is waiting too long: disputes and refund requests usually require prompt action after an unexpected charge. Also, people frequently contact the app developer when the purchase was processed by Apple or Google; for store-handled purchases you must request refunds through the store’s refund process.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (Apple) | Refunds handled by Apple; possible but assessed case-by-case via Apple Support or Report a Problem | Low to Medium - canceling is easy; refunds depend on Apple’s assessment |
| In-app / Developer website | Refunds depend on the developer’s policy; developer can issue refunds if they process the payment directly | Medium - depends on developer responsiveness and documentation |
| Postal registered mail to developer (proof of notice) | No automatic refund - useful to document formal requests, escalate disputes, or request contract-specific remedies | High - takes time and may be needed for formal dispute processes |
After cancelling
After you cancel, verify the subscription status in your App Store or Google Play account and keep screenshots or confirmation emails. If you need a refund and purchased via the App Store, start with Apple’s refund support or Report a Problem. For general consumer guidance, see the Competition Bureau at competitionbureau.gc.ca or contact your provincial consumer protection office (search for "[your province] consumer protection"). If charges remain after cancellation, contact your payment provider or bank to dispute the transaction promptly.
Address
Pop AI Lungo Po Antonelli, 21 10153 Torino TO Italia