Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Powtoon
28 Church Road
HA7 4XR London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Powtoon service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Powtoon: Easy Method
What is Powtoon
Powtoon is a cloud-based platform for creating animated presentations and short videos for marketing, training, education and social media. It provides templates, characters, and a timeline editor to produce explainer-style videos without advanced animation skills.
Users subscribe to access premium features (higher export quality, brand controls, asset libraries and collaboration tools); Powtoon’s official pricing is displayed in USD and many customers in Canada are billed in USD then converted by their payment provider.
How to cancel Powtoon
- Sign in at your Powtoon account, go to your Account or Billing page, and choose Cancel subscription; follow the on‑screen prompts and keep any confirmation number or screenshot.
- If you subscribed through Apple, Google Play, PayPal or another third party, cancel via that provider’s subscription management (App Store / Google Play subscriptions, PayPal recurring payments).
- If you cannot cancel online or receive no confirmation, contact Powtoon support with your account email, subscription ID and order date; request written confirmation of cancellation.
- For maximum proof, send a signed cancellation letter by registered mail (see address below) and keep tracking/receipt; registered delivery provides proof of delivery if a dispute arises.
- Retain copies of invoices, bank statements and all correspondence until the cancellation and any refunds or disputes are fully resolved.
What happens when you cancel
Cancellation usually prevents future automatic renewals but does not always delete your account or content immediately. Most subscriptions remain active until the end of the current paid period; you typically retain access to paid features through that date.
After the paid period ends your account may revert to the free tier (limited features) unless you resubscribe. Powtoon may retain your project data for a time; export or back up any work you need before final account changes.
Will I get a refund?
Refunds depend on Powtoon’s terms of service, the payment method used, and the timing of your request. Many digital subscription services do not offer refunds for past subscription periods, but exceptions can apply for billing errors, duplicate charges, or where required by law.
If you purchased through an app store (Apple/Google) you often must request a refund through that store. If there was an unauthorized or duplicate charge, contact Powtoon support first and also keep your bank or card issuer informed - they can advise on chargebacks if resolution fails. Always provide receipts, timestamps and correspondence to support any refund request.
Powtoon plans and pricing
| Plan | Price (CAD, approx.) | Period | Features |
|---|---|---|---|
| Annual (approx.) | CA$238 - CA$244 per year | Annual | Equivalent to US$149/year plan; includes Pro-level features |
| Monthly (inferred) | ≈ CA$20 per month (billed annually) | Monthly equivalent | Derived from annual CAD total |
Note: Powtoon’s site lists prices in USD. Canadian users are typically charged in USD and the final CAD amount depends on your card/processor conversion and fees, producing approximately CA$238 - 244 for a US$149/year plan (~CA$20/month equivalent).
Your consumer rights in Canada
Canadian consumers have protections under federal and provincial consumer protection laws that can apply to unfair practices, false or misleading representations, and certain contract terms. Remedies and time limits vary by province, so check the relevant provincial consumer protection office if you believe a business has acted improperly.
For billing disputes you can also contact your payment provider or credit card issuer to request a dispute or chargeback where appropriate; financial institutions and app stores have separate processes and timelines for refunds and disputes.
Customer experiences
Many users report Powtoon is easy to use for producing quick animated content and appreciate the templates and export options. Positive experiences often reference the quality of finished videos and time saved compared with more complex animation tools.
Negative experiences commonly involve billing or cancellation confusion - especially when subscriptions were bought through a different channel (app stores or resellers) or when price conversions created unexpected charges. Some customers also report delays or lack of clarity in confirmation after contacting support, so keeping written records is important.
Documentation checklist
- Account email and username used with Powtoon
- Invoice(s) or receipt(s) showing date, amount and payment method
- Screenshots of subscription settings or billing page
- Confirmation screenshots or ticket numbers from Powtoon support
- Bank or card statements showing the charge
- Registered mail tracking/receipt if you sent a cancellation letter
Common mistakes
A frequent mistake is assuming deleting the Powtoon app or removing a payment method will cancel the subscription - many subscriptions must be cancelled from the Powtoon account or the original payment provider. Another error is failing to cancel through the channel where the subscription was purchased (for example, cancelling in Powtoon when the subscription is managed by Apple/Google).
Other examples include not keeping proof of cancellation or not checking the renewal date, which can lead to unexpected charges. Finally, waiting too long to contact support after an unauthorized charge reduces the likelihood of a refund or a successful dispute.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation (Powtoon account) | Refund unlikely for past periods; prevents future renewal | Easy |
| Contact Powtoon support (email/ticket) | Possible in cases of billing error or special exceptions | Moderate |
| App store (Apple / Google) cancellation & refund request | Refund possible via the store’s policy | Moderate |
| Registered letter to company (formal notice) | Does not guarantee refund but provides strong proof of cancellation request | Moderate - Hard |
| Payment provider / chargeback | Possible if charge is unauthorized or unresolved | Hard (requires evidence and bank procedures) |
After cancelling
After you cancel, monitor your bank or card statements for any unexpected renewals and save all confirmation emails or support responses. If a charge appears after cancellation, contact Powtoon support immediately and open a dispute with your card issuer if needed.
Keep exported copies of essential projects and sign back into your account to verify the change in status. If you need further help, use the support and policy links below as starting points for escalation.
Helpful links: Powtoon Help Center, Powtoon Terms of Service, How to dispute a payment (Government of Canada), Competition Bureau of Canada.
Address
Send registered or tracked cancellation correspondence to:
Powtoon Limited, 28 Church Road, London HA7 4XR, United Kingdom
For best protection, send by registered mail (or your local equivalent) and retain the tracking/return receipt as proof of delivery.