Cancellation Protonmail: Easy Method

What is Protonmail

Overview

Protonmail (branded Proton) is an end‑to‑end encrypted email and productivity suite operated by MeMail AG that emphasizes privacy, ad‑free service tiers, and secure storage. It offers free and paid plans with added features such as custom domains, increased storage, and integrated services (Drive, Calendar, VPN) depending on the plan.

How to cancel Protonmail

• Web (direct via Proton): Sign in at account.proton.me, open your account/subscription settings, and cancel before the renewal date. If you cannot access the dashboard, contact Proton Customer Support for assistance.
• App Store (iOS): Subscriptions purchased through Apple must be managed via your Apple ID. On your device go to Settings > [your name] > Subscriptions, select the Proton subscription and tap "Cancel Subscription." Apple handles billing and refunds for in‑app purchases.
• Google Play Store (Android): Subscriptions purchased through Google Play must be managed in the Play Store app: open Play Store > Profile icon > Payments & subscriptions > Subscriptions, select the Proton service and cancel. Google handles billing and refunds for Play purchases.
• Note: Subscriptions purchased via the App Store or Google Play generally cannot be changed or managed on the Proton website; you may need to wait until the app‑store subscription expires or contact Proton support to request migration assistance.

What happens when you cancel

When you cancel a paid Proton subscription billing will stop at the end of the current paid period unless you cancel before renewal to prevent the next charge. Your account access and features typically remain active until that paid period expires; after expiration, paid features (extra storage, custom domains, priority support) are removed and your account reverts to the free tier limits. Emails and data associated with your account are not immediately deleted by cancelling - data retention, account deletion, or export options depend on your actions and Proton’s retention policies, so export or back up anything you need before losing paid features.

Will I get a refund?

If you purchased directly from Proton (via Proton’s website or direct in‑app purchases that Proton processes), their terms state a full or prorated refund may be available if you both cancel and request a refund within 30 days of the initial purchase; refunds are typically processed within 30 days after approval. For subscriptions purchased through Apple or Google Play, Proton cannot issue refunds - refund requests must be made through Apple or Google and are subject to those platforms’ policies. There are also reports from some users that refunds have been disputed or prorated in practice, so keep written proof of cancellation and your refund request within any advertised window.

Protonmail plans and pricing

Your consumer rights in Canada

Canadian consumer protection for digital subscriptions is governed primarily by provincial laws (for example, Ontario’s Consumer Protection Act) that require clear disclosure of terms including auto‑renewal and refund rules. There is no single federal 14‑day cooling‑off period that universally applies to digital subscriptions; rights depend on the province and the exact terms disclosed at purchase. If Proton advertises a 30‑day money‑back guarantee or trial, that promise may be enforceable as an express contractual term - so keep records (confirmation emails, screenshots, timestamps) showing you cancelled and requested a refund within any advertised window. For third‑party purchases (Apple/Google), escalate through the platform if you encounter issues, and consider filing a complaint with your provincial consumer protection office if you believe terms were misleading.

Customer experiences

Many users praise Proton for privacy‑focused, ad‑free service and long‑term reliability on the free tier. At the same time, a number of reviewers report slow or unhelpful customer support, billing confusion (incorrect subscription durations or credits), and difficulties recovering access or data after account issues. Users who bought subscriptions via app stores sometimes report being locked into those platforms and facing migration challenges when trying to move to direct Proton billing. These mixed experiences mean outcomes can depend on how the subscription was purchased and whether clear records were kept.

Documentation checklist

• Account email, Proton username, and subscription ID (from account dashboard or purchase receipt)
• Date of purchase and renewal date (receipt or app‑store purchase history)
• Confirmation of cancellation (screenshot or cancellation confirmation email) and timestamp
• Refund request email or support ticket number (if submitted)
• Payment proof (credit card statement, PayPal receipt, or App Store/Google Play transaction record)

Common mistakes

One frequent mistake is attempting to cancel an App Store or Google Play subscription from the Proton website - those must be cancelled through Apple or Google and failing to do so can result in unexpected renewals. Another common issue is missing the refund request window: some users cancel but do not formally request the refund within the 30‑day period and later find their refund denied. Users also sometimes delete the app without cancelling the subscription, which does not stop auto‑renewal. Keep clear records of cancellation and refund requests and verify the billing source (Proton vs. Apple/Google) before assuming Proton can issue a refund.

Comparative recap

After cancelling

After you cancel, verify the cancellation confirmation and keep proof. If you purchased directly, submit a refund request within Proton’s stated 30‑day window and allow for the processing period. For app‑store purchases, follow Apple’s or Google’s refund procedures and monitor your purchase history to confirm the subscription end date. If you run into problems, gather your documentation and contact Proton Support; for third‑party billing disputes contact Apple Support or Google Play Help. For Proton’s policies and legal terms see Proton Terms of Service and for privacy/revocation details see Proton privacy & revocation.

Address

If you need to send a formal revocation or written correspondence by registered mail (recommended) or by fax/email as an alternative, send to:

MeMail AG
Friedrichstr. 171
D‑10117 Berlin
Germany