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Cancellation Proxmox: Easy Method
What is Proxmox
Proxmox is a provider of open-source virtualization and container management software, most commonly known for Proxmox VE (Virtual Environment), which allows administrators to run and manage virtual machines and containers on-premises. The software is self-hosted on your infrastructure and optional commercial subscriptions provide access to enterprise repositories, stable updates and vendor support.
Subscriptions are purchased through the Proxmox Online Shop, authorized resellers, or via mobile app stores for certain services; they grant access to additional repositories and formal support according to the plan purchased.
How to cancel Proxmox
Cancellation options depend on how you bought the subscription. For purchases through the Proxmox Online Shop or a reseller, cancellation is handled by your shop account, reseller relationship, or by contacting Proxmox sales. Purchases made through Apple App Store or Google Play are normally managed through Apple/Google account subscription controls.
- Web (shop.proxmox.com) / Reseller / Sales team: Log into your account at shop.proxmox.com and cancel the subscription there, or contact your reseller or the Proxmox sales team to request cancellation. If you prefer formal written notice, send a signed cancellation letter to Proxmox Server Solutions GmbH at the company address; use registered mail (raccomandata A/R) to retain delivery confirmation.
- App Store / Google Play: Cancel via your Apple ID subscriptions (Apple App Store) or Google Play subscriptions in your Google account; follow Apple's or Google's subscription cancellation procedures and confirmation screens.
- If you purchased via a third-party reseller, keep a copy of the reseller correspondence and any invoice showing the reseller as the vendor; the reseller may need to process the cancellation or provide instructions.
What happens when you cancel
When you cancel a Proxmox subscription, access to paid subscription benefits (for example, the enterprise repository and paid support privileges) remains in place for the remainder of the paid period you have already paid for. After the subscription expires, repository access and official support entitlements tied to that subscription will no longer be available unless you renew or purchase a different plan.
Because Proxmox VE is self-hosted, your virtual machines, containers and local data remain on your infrastructure - Proxmox does not remotely delete your VMs as part of a subscription cancellation. You should plan backups and export any data or configurations you need before the end of your paid period or support window.
Will I get a refund?
Proxmox's subscription terms state that already activated and paid products and services cannot be refunded. This policy is reflected in the Proxmox subscription agreements and applies to Web purchases processed through the Proxmox shop or resellers: you retain access for the paid period but refunds for activated services are not provided.
Exceptions are limited. If you purchased through Apple or Google, refund requests are subject to Apple/Google refund processes and their policies. In Canada, general consumer protection laws can apply in cases of misleading representations or defective digital goods, but there is no automatic 14‑day statutory right to a refund for activated software subscriptions. If you believe a legal consumer-rights exception applies, consider contacting provincial consumer protection authorities or seeking legal advice.
Proxmox plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Proxmox VE Basic Subscription (1 CPU/year) | C$500.00 | Annual | Access to Enterprise Repository; Stable software updates; Support via customer portal; Three support tickets; Response time within one business day |
| Proxmox VE Standard Subscription (4 CPU/year) | C$3,000.00 | Annual | Access to Enterprise Repository; Stable software updates; Support via customer portal; Ten support tickets; Response time 4 hours within a business day; Remote support via SSH; Offline subscription key activation |
| Proxmox VE Premium Subscription (1 CPU/year) | C$1,500.00 | Annual | Access to Enterprise Repository; Stable software updates; Support via customer portal; Unlimited support tickets; Response time 2 hours within a business day (on critical support requests); Remote support (via SSH); Offline subscription key activation |
| Proxmox VE Premium Subscription (4 CPU/year) | C$6,000.00 | Annual | Access to Enterprise Repository; Stable software updates; Support via customer portal; Unlimited support tickets; Response time 2 hours within a business day (on critical support requests); Remote support (via SSH); Offline subscription key activation |
Your consumer rights in Canada
In Canada, digital subscriptions and software do not generally carry a statutory 14‑day cooling‑off right similar to some consumer goods regulations for distance sales. Consumer protections that may apply include remedies against misleading or deceptive practices, failure to deliver the service as represented, or other provincial consumer protection statutes. These remedies are fact‑specific; they do not automatically override an express “no refund for activated services” clause unless the conduct or product quality violates applicable consumer protection law.
Customer experiences
Users commonly praise Proxmox for its powerful design, ease of use, lightweight footprint and strong features such as ZFS support and automated backups; reviews on platforms like Capterra and Trustpilot include many positive remarks about reliability and value for self‑managed environments.
At the same time, there are recurring negative comments about the responsiveness and usefulness of paid support from some reviewers. Community threads on Reddit and some Trustpilot reviewers report slow or limited support for critical issues; these accounts indicate that, for certain high‑urgency enterprise needs, users sometimes find community forums more helpful than formal support channels.
Documentation checklist
- Subscription ID or license key
- Purchase invoice and payment receipt
- Account sign‑in email and order confirmation
- Activation date and subscription expiry date
- Support ticket numbers and correspondence (if any)
- Reseller communications or reseller invoice (if purchased via reseller)
- Screenshots of subscription status in shop.proxmox.com or app store receipts
- Proof of registered‑mail delivery (tracking/acknowledgement), if you send written notice
Common mistakes
One common mistake is assuming you will receive a refund after cancelling mid‑term; Proxmox’s stated policy is to not refund already activated and paid subscriptions. Another error is waiting until shortly before renewal and then finding it difficult to gather invoices or proof of purchase; cancelling or documenting intent well before renewal reduces risk. Also, relying solely on verbal confirmation from a reseller without written confirmation can complicate disputes - always obtain written confirmation of cancellation or receipt.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (shop.proxmox.com / reseller / sales) | No refund for activated and paid subscriptions (per Proxmox terms) | Low to Medium - cancel via account or reseller; keep documentation |
| App Store / Google Play | Refunds handled by Apple/Google per their policies | Medium - request via store refund processes and follow their timelines |
| Registered mail (formal written notice to company) | No refund for activated services; formal notice documents intent | Medium to High - formal process, useful for evidence and contested cases |
After cancelling
After you cancel, confirm the cancellation in writing and keep all documentation. Monitor your account to ensure the subscription is not renewed and that access ends only after the paid period. Export or back up any VMs, container data and configuration you need before the subscription benefits expire.
Useful pages: Proxmox Online Shop, the Proxmox documentation and subscription information at Proxmox VE Subscriptions (wiki), Proxmox main site at proxmox.com. For app refunds and subscription help see Apple’s guide at Apple subscriptions and refunds and Google’s guide at Google Play subscriptions and refunds.
Address
Proxmox Server Solutions GmbH
Bräuhausgasse 37
1050 Vienna, Austria
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.
FAQ
To cancel your Proxmox subscription purchased through the online shop, log into your account at shop.proxmox.com and follow the cancellation process. If you prefer a formal written notice, you can send a signed cancellation letter to Proxmox Server Solutions GmbH via registered mail to retain delivery confirmation.
Yes, when you cancel your Proxmox subscription, your virtual machines and local data will remain on your infrastructure. Proxmox does not delete your VMs upon cancellation, but you should back up any important data before your subscription expires.
Proxmox's policy states that activated and paid subscriptions cannot be refunded. However, if you purchased through Apple or Google, you may request a refund following their respective processes. For other cases, you can send a formal notice via registered mail, but refunds are generally not available.
After canceling your Proxmox subscription, you will lose access to paid benefits such as the enterprise repository and support privileges once your paid period ends. Make sure to plan accordingly to avoid any disruptions.
To cancel a Proxmox subscription purchased through a reseller, you should contact the reseller directly for their cancellation procedures. Keep a copy of any correspondence and invoices as proof, and consider sending a formal cancellation notice via registered mail if necessary.