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Cancel Proxmox: Easy Method
What is Proxmox
Overview
Proxmox is a virtualization platform that combines KVM-based virtual machines and LXC containers with storage, backup, and clustering features.
It is commonly used for server consolidation, high-availability clusters, and enterprise-grade virtual infrastructure management.
Core features
Core features include VM and container management, software-defined storage, backup/restore, and a web-based administration interface.
Subscriptions provide access to the Enterprise repository and optional commercial support plans for SLA-backed assistance.
How to cancel Proxmox
Via the Proxmox Online Shop
- Sign in to your account at the Proxmox Online Shop and locate your subscription or order details.
- Request cancellation of the auto-renewal for the subscription; cancellations can be made at any time.
- Access continues until the end of the paid period after cancellation; changes apply to future renewals only.
Via reseller or sales team
- If you purchased through a reseller, request cancellation through that reseller - resellers manage renewal on behalf of customers.
- You may also contact Proxmox sales or use the Proxmox contact channels to request cancellation if necessary.
- Do not attempt to cancel Proxmox subscriptions via mobile app stores; subscriptions are managed via the Proxmox Online Shop or resellers.
What happens when you cancel
Access and renewal
Cancelling stops future auto-renewal but does not terminate access immediately.
Your subscription privileges remain active for the remainder of the paid period and then expire at the period end.
Data, repositories and services
The installed Proxmox software continues to run on your servers after cancellation.
You may lose access to the Enterprise repository and paid support entitlements once the subscription period ends; you can use the community repository instead.
Will I get a refund?
Official policy
Proxmox states that there are no refunds for already activated and paid products and services.
Cancellation stops future renewals but does not provide refunds for the current paid period.
Exceptions and New Zealand context
Under New Zealand law, statutory rights may override a blanket "no refunds" policy in certain cases.
- If digital content or services are not of acceptable quality or not as described you may have remedies under the Consumer Guarantees Act.
- If you believe your statutory rights apply, contact Proxmox and, if needed, New Zealand consumer protection for guidance.
Proxmox plans and pricing
Plans overview
Below are representative annual prices per CPU socket in NZD and the main feature differences for Proxmox VE subscription tiers.
Prices are converted from EUR to NZD using an approximate exchange rate; exact costs may vary at purchase.
| Plan | Price (NZD / year per CPU socket) | Period | Features |
|---|---|---|---|
| Community (Proxmox VE) | NZ$223.10 | Annual | Access to Enterprise repository, complete feature-set, community support |
| Basic (Proxmox VE) | NZ$689.70 | Annual | Enterprise repo, complete feature-set, 3 support tickets/year, 1-business-day response |
| Standard (Proxmox VE) | NZ$1,028.20 | Annual | Enterprise repo, complete feature-set, 10 support tickets/year, 4-hour response |
| Premium (Proxmox VE) | NZ$2,056.40 | Annual | Enterprise repo, complete feature-set, unlimited tickets, 2-hour response |
Notes on pricing
Prices shown are per CPU socket, billed annually, and reflect a currency conversion approximation.
Actual prices at checkout may vary with exchange rates and any reseller-specific adjustments.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The Consumer Guarantees Act provides remedies if digital content or services are not of acceptable quality or not as described.
A seller cannot contract out of CGA rights; a "no refunds" policy may be overridden where the CGA applies.
How to enforce your rights
- Keep records: receipts, invoices, order numbers, and correspondence with Proxmox or a reseller.
- Contact the seller first to seek a remedy; if unresolved, contact New Zealand consumer protection for next steps.
- Useful official guidance: Consumer Guarantees Act (NZ).
Customer experiences
Positive feedback
Many users praise Proxmox for strong virtualization features, ease of use, and good value for the core product.
Reviews highlight backups, clustering, and high-availability capabilities as strengths.
Common complaints
Some users report difficulties obtaining meaningful paid support and note support can be costly relative to ticket limits.
There are comments about the web GUI design and perceptions that the enterprise repository nudges customers toward paid subscriptions.
Documentation checklist
Before you cancel
- Account username/email and password for the Proxmox Online Shop.
- Order number, invoice, subscription ID and payment receipts for the subscription you wish to cancel.
- Dates of purchase and next renewal date to confirm the active period.
When you contact Proxmox or a reseller
- Provide screenshots or copies of invoices and the subscription page showing auto-renewal.
- Keep a record of emails, ticket numbers, and any confirmation messages about cancellation.
- If applicable, include reseller contact details and proof of purchase from the reseller.
Common mistakes
Expecting immediate refunds
Many users assume cancelling will trigger a refund; Proxmox's stated policy does not refund activated/paid periods.
In New Zealand a refund may still be available under CGA, but you must raise the issue promptly and provide evidence.
Contacting the wrong channel
Attempting to cancel via mobile app stores (App Store or Google Play) is ineffective because subscriptions are managed through the Proxmox Online Shop or resellers.
Another frequent error is not saving invoice/order details before contacting the seller, which slows resolution.
Comparative recap
At a glance
The table below helps compare the main Proxmox VE subscription tiers by price, support allocation and response times.
| Plan | Price (NZD / year per CPU socket) | Support tickets / year | Response time | Enterprise repo |
|---|---|---|---|---|
| Community | NZ$223.10 | Community support | Community | Yes |
| Basic | NZ$689.70 | 3 | 1 business day | Yes |
| Standard | NZ$1,028.20 | 10 | 4 hours | Yes |
| Premium | NZ$2,056.40 | Unlimited | 2 hours | Yes |
Choosing a plan
Select based on required support SLA, number of CPUs, and how critical rapid response is to your operations.
If cost is the primary constraint, Community gives core features at lower cost but without SLA-backed support.
After cancelling
Practical next steps
- Export or archive invoices and cancellation confirmation for your records.
- Plan for the end of Enterprise repository access: switch to the community repository or mirror needed packages.
- Ensure backups and recovery procedures are in place before the subscription expires.
Helpful links
- Proxmox Online Shop - manage subscriptions and orders.
- Proxmox VE Documentation - technical guides and configuration help.
- Proxmox contact and sales - contact form and corporate details.
- Consumer Protection (New Zealand) - information about CGA and how to seek remedies.
Address
Registered office
Proxmox Server Solutions GmbH
Bräuhausgasse 37, 1050 Vienna, Austria
Mailing for cancellations
Proxmox does not maintain a separate New Zealand postal office; use the registered Austrian address or the online contact form for cancellation correspondence.
For faster handling, include your subscription/order number and email receipts when you contact Proxmox or your reseller.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Proxmox subscription from the Online Shop, sign in to your account, locate your subscription details, and request cancellation of the auto-renewal. Keep a record of your cancellation request for future reference.
After you cancel your Proxmox subscription, your access continues until the end of the paid period. However, you will lose access to the Enterprise repository and paid support once the subscription period ends.
Proxmox does not offer refunds for already activated and paid products. Cancellation stops future renewals but does not provide refunds for the current paid period.
Yes, if you purchased your Proxmox subscription through a reseller, you need to request cancellation through that reseller. Ensure to keep proof of your cancellation request.
Proxmox offers several plans: Community (NZ$223.10), Basic (NZ$689.70), Standard (NZ$1,028.20), and Premium (NZ$2,056.40). Each plan includes varying support tickets and response times, with the Community plan offering only community support.