Cancellation Qustodio: Easy Method

What is Qustodio

Qustodio is a parental control service that helps caregivers monitor and manage children's device and internet use across multiple platforms. It offers features such as app and game blocking, web filtering, screen time limits, location monitoring, and the ability to pause internet access for specific devices.

How to cancel Qustodio

• Web (direct purchase) - Email Qustodio Support at support@qustodio.com to request cancellation. Although you may request cancellation at any time, to prevent the next automatic renewal you should submit the cancellation at least 30 days before the renewal date.
• App Store (iOS / Apple) - Manage and cancel subscriptions directly through your Apple ID / App Store subscriptions. Qustodio does not control billing for purchases made through Apple; Apple handles cancellations and refunds.
• Google Play Store (Android) - Manage and cancel subscriptions through your Google Play account. Qustodio does not control billing for purchases made through Google Play; Google handles cancellations and refunds.
• Optional written notice - If you want proof of receipt, you can also send written correspondence (for example registered mail) to Qustodio’s legal address in Spain; this may help if email support is unresponsive.

What happens when you cancel

When you cancel a paid Qustodio subscription, automatic renewal is stopped so you will not be billed again after the current paid period ends. Your premium features remain active until the end of the period you already paid for; after that, the account typically reverts to the free tier and premium controls and monitoring features are disabled. If you need specific data (usage logs, reports, or settings), export or save it before the end of your paid term because access to some historical data or features may be lost once premium access ends.

Will I get a refund?

If you purchased directly from Qustodio (web purchase), you can request a refund by contacting the Support Team; Qustodio’s policy allows refunds if requested within 30 days of purchase. If you purchased Qustodio through an in-app store (Apple App Store or Google Play), refunds must be requested from Apple or Google respectively, because those stores handle billing and refund decisions; Qustodio cannot issue refunds for in-app purchases. Note that Qustodio does not explicitly state a 14-day statutory right in its materials; its stated window for direct web refunds is 30 days.

Qustodio plans and pricing

Your consumer rights in Canada

Canadian consumers have protections for digital goods and services under federal and provincial consumer protection laws. If a digital service is materially different from how it was described, or if there are billing problems, you may have statutory remedies. Qustodio’s 30-day direct refund policy generally meets or exceeds common reflection periods, but additional rights may apply depending on province and circumstances. For in-app purchases, Apple’s and Google’s refund processes apply; if you believe a charge is unauthorized or incorrect, you can also contact your card issuer to request a chargeback or file a complaint with provincial consumer protection authorities.

Customer experiences

Users praise Qustodio for features such as time management, multi-device control, the ability to pause internet access per child, and help in encouraging self-regulation. At the same time, many reviewers report difficulties cancelling subscriptions, occasional unresponsiveness from customer service, and technical problems across platforms (e.g., inconsistent blocking, bypasses, location inaccuracies and false alerts). Some users raise privacy concerns about the level of monitoring and default settings. Complaints about billing practices include unexpected renewals or confusion over charges - these are common themes in user feedback.

Documentation checklist

• Account email and username used for Qustodio
• Proof of purchase or receipt (order number, invoice, or confirmation email)
• Subscription ID or plan name and renewal date
• Payment method statement or credit card transaction showing the charge
• Screenshots of subscription settings or subscription page, if applicable
• Any prior correspondence with Qustodio support (emails, ticket numbers)
• For App Store/Google Play purchases: the store order ID from Apple/Google
• Optional: copy of registered mail receipt if sending written notice to the legal address

Common mistakes

Common mistakes include trying to cancel a purchase made through Apple/Google via Qustodio support (billing for those purchases is handled by the store), assuming cancellation is retroactive instead of applying only to future renewals, and not cancelling early enough to prevent an automatic renewal (Qustodio recommends cancelling at least 30 days before renewal). Other errors are failing to keep proof of purchase or support correspondence and contacting the wrong support channel for refunds on in-app purchases.

Comparative recap

After cancelling

Keep copies of your cancellation confirmation and any correspondence. If you bought directly, contact Qustodio at support@qustodio.com for refund requests within 30 days. For App Store or Google Play purchases, use Apple’s or Google’s support channels: Apple subscriptions support and Google Play subscriptions support. If you encounter unresolved billing issues, consider contacting your card issuer for a dispute or your provincial consumer protection office for guidance.

Address

For written notices or registered mail: Qustodio Technologies SL, Roger de Flor 193, bajos, 08013 Barcelona, Spain.