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I hereby notify you of my decision to terminate the contract relating to the Ratepunk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ratepunk: Easy Method
What is Ratepunk
Ratepunk is a travel-price comparison tool that operates primarily as a browser extension and online service to help users find cheaper hotel and flight deals. It offers both free features (extension) and paid offerings, including subscriptions and one‑time upsells, and provides price‑matching and booking‑related assistance.
Ratepunk’s official channels include a web dashboard for subscription management, a web payment page for purchases and renewals, and support contact by email. Some third‑party reviews praise its convenience while others report problems with renewals and refunds.
How to cancel Ratepunk
- Via RatePunk dashboard (web): Log in to your account at the RatePunk dashboard, go to the billing or subscription section, and cancel your subscription. Cancellation is reported as instant. Note that upsells or other purchases usually must be cancelled or refunded separately by contacting hi@ratepunk.com or by referring to the terms at dev.ratepunk.com.
- Via the web payment page: If you purchased on the web payment page, the subscription renews automatically; you can cancel at any time. The web payment page reiterates a 14‑day money‑back guarantee - request a refund within 14 days for the best chance of a full refund. See flights.ratepunk.com/payment.
- For hotel reservations made via the extension: Request cancellation or changes by emailing hi@ratepunk.com or following any reservation instructions shown in the extension or confirmation email; see hotels.ratepunk.com.
- No specific vendor instructions were found for cancelling via the Apple App Store or Google Play. If you installed or subscribed through a mobile store, check that store’s subscription management pages and be prepared to use the web/email methods above if the store route is unclear.
- If you prefer a mailed cancellation, send a signed letter clearly stating cancellation of your subscription/account to the Lithuanian registered office (UAB Yard Venture) and send it via registered mail (raccomandata A/R). Address details are provided at the end of this guide.
What happens when you cancel
When you cancel a paid Ratepunk subscription via the dashboard, cancellation is stated to be immediate and will prevent future automatic renewals. Access to paid features may end immediately depending on how the subscription is managed; check your account after cancelling to confirm access status. If you cancel a web payment subscription, your billing should stop for subsequent periods.
Account data and booking records may be retained by Ratepunk according to their terms; if you want data removed or your payment details deleted, request that explicitly from support. Monitor your bank/credit card statements for any unexpected charges after cancellation and keep copies of confirmation or cancellation notices.
Will I get a refund?
Ratepunk’s stated policy is to issue refunds upon request no later than 14 days after purchase, using the original payment method. The web payment page repeats the 14‑day money‑back guarantee and advises customers to request a refund within that period. Upsells or separate purchases must be requested separately via hi@ratepunk.com and may be treated individually.
If you request a refund after 14 days, it may be declined or handled case‑by‑case. If Ratepunk fails to honor the stated 14‑day refund policy or if automatic renewals occurred without clear notice, you can document communications and consider escalating through your payment provider or provincial consumer protection channels.
Ratepunk plans and pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Browser extension | Free | Not billed | hotels.ratepunk.com - free extension features |
| Web subscription (premium features) | Varies | Auto‑renewal | 14‑day money‑back guarantee; see flights.ratepunk.com/payment |
| Upsells / one‑time purchases | Varies | One‑time / separate billing | Must request refunds separately via hi@ratepunk.com or consult dev.ratepunk.com/terms |
Your consumer rights in Canada
Under Canadian consumer protection frameworks - both federal guidance and provincial statutes - consumers generally have rights around clear disclosure of terms, automatic renewals, and cooling‑off periods for digital purchases. A 14‑day refund or cancellation window is commonly recognized; Ratepunk’s stated 14‑day money‑back guarantee aligns with that standard.
If a merchant does not honor stated refund terms, or if auto‑renewals were not clearly disclosed, you may have recourse under provincial laws such as Ontario’s Consumer Protection Act or through Quebec’s Office de la protection du consommateur. Preserve records of the transaction, communications, and timestamps to support any complaint to a consumer protection agency or a payment dispute with your bank or card issuer.
Customer experiences
Public reviews are mixed. Several Canadian users on Trustpilot report Ratepunk is easy to use, user‑friendly, and helps find good deals. Independent reviews such as TravelTweaks highlight time savings, clear price differences, and responsive support in some cases.
Conversely, discussions on Reddit and reviews on Serchen report difficulties cancelling subscriptions, unexpected auto‑renew charges, opaque upselling practices, trouble removing payment details, and unsatisfactory customer support or denied refunds. These negative reports suggest carefully documenting your purchase and cancellation attempts.
Documentation checklist
- Order confirmation / receipt (email or payment page screenshot).
- Subscription account email and subscription ID (if shown in dashboard).
- Screenshots of terms, pricing, and any auto‑renewal disclosure at time of purchase.
- Dates and times of purchase, renewal, and cancellation attempts.
- Copies/screenshots of all emails exchanged with support, including sent messages to hi@ratepunk.com.
- Bank or card statements showing the charge and any attempted refunds.
- Registered mail receipt if you send a postal cancellation to the Lithuanian address.
Common mistakes
Many problems stem from a few common mistakes. Users sometimes assume cancelling the app store subscription applies to web purchases or vice versa; if you subscribed via Ratepunk’s web payment, cancel via the web dashboard or contact support. Another frequent issue is not cancelling before the renewal date and then missing the 14‑day refund window.
Other examples: failing to request refunds for upsells separately, not saving receipts or confirmation emails, and not keeping evidence of cancellation requests. Some reviewers also reported difficulty removing stored payment information - if this matters to you, request removal explicitly and save the confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web dashboard (RatePunk account) | Possible full refund if requested within 14 days; cancellation is instant | Low - cancellation via dashboard is straightforward; refund request may require email follow‑up |
| Web payment page | 14‑day money‑back guarantee applies; request refund within 14 days | Low - Medium - auto‑renewal stops after cancellation but refunds require a timely request |
| Email to support (hi@ratepunk.com) for upsells or reservations | Must be requested separately; subject to 14‑day policy and case review | Medium - manual handling and replies may take time |
| App Store / Google Play | No specific Ratepunk guidance found; follow store refund/subscription policies | High/Unknown - depends on store policies and may not be covered by Ratepunk’s web refund window |
| Postal cancellation to registered office (UAB Yard Venture) | You can formally request cancellation and a refund in writing; outcome may depend on timing and terms | Medium - High - slower, requires registered mail proof (raccomandata A/R) |
After cancelling
After you cancel, confirm you receive a cancellation confirmation email or screenshot from the dashboard. Check your bank or card statements for refunds and any unexpected charges. If a refund promised within 14 days does not appear, follow up with hi@ratepunk.com, including your documentation checklist items.
If support does not resolve the issue, consider disputing unauthorized charges with your payment provider and escalate to your provincial consumer protection office with the documentation listed above. Useful links: RatePunk terms at dev.ratepunk.com/terms, payment page at flights.ratepunk.com/payment, hotels at hotels.ratepunk.com, and public reviews such as Trustpilot and Reddit for other users’ experiences.
Address
For mailed cancellation or formal correspondence, send a signed letter stating cancellation of your subscription/account via registered mail (raccomandata A/R) to:
UAB Yard Venture, Švitrigailos g. 11K‑109, LT‑03223 Vilnius, Lithuania