Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Refrag
3800 Chattahoochee Summit Drive
30339 Atlanta
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Refrag service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Refrag: Easy Method
What is Refrag
Refrag is a paid training and server platform for competitive gamers that offers aim trainers, practice servers, routines, and coaching tools. It provides multiple subscription tiers with features such as coaching modules, server access, demo viewers and team management tools, and its website lists prices in US dollars.
How to cancel Refrag
- From the web dashboard: open Settings on your Refrag account and click the “Cancel” button. If the cancel control appears, follow the on‑screen prompts to stop auto‑renewal.
- If no cancel button is visible: submit a support ticket via Refrag’s Discord as instructed in their FAQ - see Refrag FAQ for guidance.
- If you subscribed through an app store: cancel from your Apple App Store or Google Play Store subscription settings (you must cancel through the store account that billed you).
- Postal option (last resort): if you prefer written notice, send a registered/trackable letter requesting cancellation to the company address (see Address section below), and keep proof of posting and delivery.
What happens when you cancel
When you cancel, the subscription typically stops future automatic renewals. You generally retain access for the remainder of the period you already paid for (for example, until the end of the current month or annual term). Cancellation normally does not delete your account or game data immediately - account settings, saved routines, and server configurations may remain available unless you request deletion.
Specific handling of access and data may vary depending on whether you subscribed via Refrag’s website or an app store. App‑store purchases remain subject to Apple’s or Google’s account controls for subscription access.
Will I get a refund?
Refrag’s public terms and FAQ indicate that refunds are not explicitly offered directly by Refrag; purchases made through Apple App Store or Google Play must follow those stores’ refund policies. For store purchases, request a refund through Apple or Google and follow their processes.
Exceptions are rare and depend on the store’s policies, the timing of your request, and whether the service was accessed immediately after purchase. If you believe you have a legal entitlement to a refund under applicable consumer protection, contact the app store, your payment provider, or consider a chargeback only after exhausting the store and merchant channels.
Refrag plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Player | approx. US$5.40/month (annual) or US$7.00/month | Monthly (USD) | Refrag Coach, Crossfire, Prefire, NADR, Recoil Trainer, Creator Studio, Bootcamp, Routines, and more |
| Competitor | approx. US$11.50/month (annual) or US$15.00/month | Monthly (USD) | Everything in Player, plus Scrim, Restrat, Utility Hub, Detailed Aim Stats, 2D Demo Viewer, Academy |
| Team | approx. US$60.00/month (annual) or US$79.00/month | Monthly (USD) | Everything in Competitor, plus Team Access, 7 Player Slots, 7 Individual Servers |
Your consumer rights in Canada
Under Canadian consumer law there is often a 14‑day withdrawal right for distance purchases, but this right can be limited or excluded for immediate‑access digital services if you consented to immediate performance. Purchases made via Apple or Google are subject to those platforms’ refund and dispute procedures. If you believe you have a statutory right to a refund, start with the merchant or app store, and if unresolved, contact your card issuer or payment provider about a chargeback or dispute process.
Customer experiences
Users often praise Refrag’s customer support responsiveness - several reports note fast replies via Discord and quick issue resolution. Some users also appreciate reminder communications about unused subscriptions.
On the other hand, common complaints include the inconvenience of support being available primarily through Discord, occasional instability or lag on game servers, and some sign‑up/trial‑code problems where entering billing details affected trial eligibility.
Documentation checklist
- Account email and username, subscription start date and plan name, payment receipt or invoice, app‑store receipt if applicable, screenshots or transcripts of Discord support tickets and confirmations, and any trial/promotional codes used.
Common mistakes
Many cancellations fail because people try to cancel in the wrong place - for example, attempting to cancel a subscription purchased through Apple on the Refrag website, or vice versa. Another frequent error is not saving receipts or support communications before requesting cancellation; without proof, resolving disputes or refund requests becomes harder. Some users also assume Refrag will process refunds directly for app‑store purchases when those refunds must be handled by Apple or Google.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Refrag dashboard (Settings → Cancel) | Stops renewal; refunds not typically issued by Refrag (check payment channel) | Low |
| Apple App Store / Google Play Store | Refunds handled by the store per their policy (possible) | Medium |
| Discord support ticket to Refrag | May help with account actions; refunds still subject to store/payment rules | Medium |
| Registered postal notice to company address | Stops renewals if acknowledged; refunds unlikely unless required by law or agreement | High |
After cancelling
After you cancel, keep a copy of any confirmation emails, screenshots of cancelled subscriptions, and receipts. If you subscribed via Apple or Google and want a refund, file a request with the appropriate store and follow their instructions. Useful links: Refrag FAQ - Refrag FAQ, Refrag terms - Terms & Conditions. If seeking app‑store refunds: Apple support (Canada) - Request a refund from Apple; Google Play refunds - Request a refund from Google Play.
Address
For postal correspondence (registered mail), send to: 3800 Chattahoochee Summit Drive, Atlanta, GA 30339, United States. Keep proof of posting and delivery receipt when sending cancellation notices by mail.