Cancellation service N°1 in Switzerland
Contract number:
To the attention of:
Cancellation Department – Resume Genius
Hertensteinstrasse 51
6004 Luzern
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Resume Genius service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Resume Genius: Easy Method
What is Resume Genius
Resume Genius is an online resume and cover letter builder that offers templates, download options (PDF/Word), AI tools, a resume checker and job-board access. It provides a free text-only download option and paid subscription plans that begin with a 14-day trial and auto-renew on a periodic basis.
How to cancel Resume Genius
To cancel your Resume Genius subscription, follow the steps below. If you signed up through an app store, you must cancel through that store instead.
- Log in to your account at ResumeGenius.com and go to "My Account" (or "Account Settings").
- Find the subscription or billing section and select the option to cancel; confirm cancellation when prompted.
- If you cannot cancel online, contact Resume Genius customer support by phone, email, or live chat and request cancellation. Keep records of your request (time, agent name, screenshots).
- If you subscribed via the App Store or Google Play, open the respective store (Apple or Google Play) and cancel the subscription there; follow the store’s own cancellation instructions.
What happens when you cancel
When you cancel on the Resume Genius website, cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date, but unused time in that billing period is not refunded except where specific refund policies apply (see below). Your account data, such as resumes and cover letters you created, typically remain accessible under your account unless you delete them or the provider’s data-retention policy states otherwise.
Will I get a refund?
Resume Genius’s published practice allows a full refund if requested within the 14-day trial subscription term - contact customer service by phone, email, or live chat to request this. Beyond the trial period, Resume Genius’s policy is that remaining time after cancellation is non-refundable: you keep access until the end of the paid period but do not receive a pro rata refund for unused time. If you subscribed through an app store, refund policies and processes are handled by Apple or Google and may differ.
Resume Genius plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Free Access | C$0 | One-time | Build resumes and cover letters; TXT-only downloads |
| 14-day Trial → Monthly Renewal | Approx. C$2.95 trial, then ≈ C$23.95 every 4 weeks | Four-week trial → monthly thereafter | Full builder with PDF/Word downloads, AI tools, templates, resume checker, job board access |
| Annual Plan | Approx. C$95.40/year (≈ C$7.95/month) | Annual | Full access at a discounted annual rate |
Note: Resume Genius lists US-dollar prices only. CAD amounts above are approximate conversions; actual charges depend on exchange rates and any bank or card foreign-transaction fees.
Your consumer rights in Canada
Canadian consumer protection laws vary by province. General cooling-off rules (such as Ontario’s 15-day cooling-off for certain in-home or specified contracts) are typically not applicable to online or distance digital subscriptions like Resume Genius. British Columbia has proposed amendments (effective after passage) that would require clear cancellation options and advance renewal notice for longer contracts and would entitle consumers who cancel post-renewal to a refund of the unserved portion within 15 days. Quebec has introduced measures in recent legislation proposals that focus on accessible online cancel buttons and advance notice before promotional periods end; failure to comply may create restitution rights. If you believe a merchant has charged you unfairly or failed to provide required renewal notices, contact your provincial consumer protection office for guidance and remedies.
Customer experiences
User feedback is mixed: several people report that Resume Genius helped them improve their resumes and land jobs, while others describe difficulties cancelling and unexpected charges after a trial. Common themes in negative reports include difficulty finding or using the cancel button, needing to contact support repeatedly to stop recurring billing, and receiving partial refunds rather than full refunds after disputes. Positive reports note the effectiveness of the resume product itself despite billing frustrations.
Documentation checklist
- Account email and username, subscription plan name, and order or invoice numbers
- Date(s) of sign-up, trial start/end, and date of any charge(s)
- Screenshots of subscription settings, billing page, trial terms, and any cancelled confirmations
- Copies or transcripts of support chats, emails, or phone call notes (agent names, times)
- Payment method details (last four digits of card) and bank/credit card statements showing charges
Common mistakes
Common mistakes include assuming cancelling the free trial automatically cancels the subsequent paid subscription or cancelling in the wrong place (for example, trying to cancel on the website when the subscription was purchased through the App Store). Another frequent error is not saving confirmation of cancellation - without a confirmation, it’s harder to dispute future charges. Some users also expect an immediate refund on cancellation; Resume Genius’s policy is to keep access until the period ends and to only refund fully during the 14-day trial window unless otherwise agreed with support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (My Account at ResumeGenius.com) | Full refund possible only if requested within the 14-day trial; beyond trial no pro rata refund (access remains until period end) | Usually straightforward if cancel option is visible, but some users report the cancel button is hard to find or non-functional |
| Contact Support (phone / email / live chat) | Can request trial refund or dispute charges; outcomes vary (some users received partial refunds) | May require persistence - users report repeated contacts or escalations to stop recurring billing |
| App Store / Google Play | Refunds handled by Apple/Google according to their policies (not Resume Genius policy) | Must follow store procedures; difficulty varies with each store’s process |
After cancelling
After you cancel, save any confirmation emails or screenshots showing the cancellation and the date the subscription will end. If you believe you are entitled to a refund (for example, within the trial window) or you were charged after cancelling, contact Resume Genius support immediately and provide your documentation. If the charge came through Apple or Google, use their refund request processes. If you cannot resolve the issue with the merchant or store, contact your bank or card issuer to dispute unauthorized or recurring charges. For provincial consumer guidance, see resources such as the Government of Canada consumer information pages (Canada - Consumer Protection) or your provincial consumer protection office (for example, Ontario: Ontario Consumer Protection, or Consumer Protection BC: Consumer Protection BC).
Address
Sonaga Tech Limited, Hamilton, Zweigniederlassung Luzern, Hertensteinstrasse 51, 6004 Luzern, Switzerland