Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Reversephone
P.O. Box 105168
30348-5168 Atlanta
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Reversephone service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Reversephone: Easy Method
What is Reversephone
ReversePhone is a subscription-based reverse phone lookup service that provides information linked to phone numbers, including PRO-level search features for subscribers. It is offered via the company’s website and through mobile app platforms (Apple App Store and Google Play), and support is available by email, phone, chat and a web contact form.
How to cancel Reversephone
- App Store (iOS): Open Settings on your iPhone or iPad → tap your name → Subscriptions → select ReversePhone → tap Cancel Subscription.
- Google Play (Android): Open the Google Play app → Account → Subscriptions → select ReversePhone → tap Cancel Subscription.
- Web / Direct via ReversePhone: While logged in, use the Contact Us form and select the “Cancel My Account” option, or email support@reversephone.com, start an online chat, or call Customer Care at 1-855-904-1564. Have your 9-digit member ID ready when contacting support.
- Important: Uninstalling the app does not stop the subscription - you must cancel through one of the methods above.
What happens when you cancel
If you cancel through the App Store or Google Play, you will typically retain access to paid features until the end of your current paid period; the subscription will not renew after that date. If you cancel directly with ReversePhone, access and timing depend on the company’s confirmation and records. Account data and any saved searches may remain on file per ReversePhone’s policies; contact support if you need account deletion or data removal.
Will I get a refund?
ReversePhone handles refund requests on a case-by-case basis; there is no blanket Canadian 14‑day statutory right to an automatic refund stated in their public policies. To request a refund, contact Customer Care by phone at 1-855-904-1564 or by email at support@reversephone.com. Refunds for purchases made through the Apple App Store or Google Play must be requested through Apple or Google respectively. ReversePhone’s Terms of Service indicate refunds are typically limited (for example, often to one refund per subscription), processing may take up to 30 days depending on banks, and the company may refuse refunds for requests judged to be in bad faith. If you initiate a bank chargeback, your account may be suspended and ReversePhone may refuse a refund on that transaction.
Reversephone plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Weekly Subscription | US$9.99 | Weekly | Unlimited access to PRO features |
| Monthly Subscription | US$24.99 | Monthly | Unlimited access to PRO features |
| Yearly Subscription | US$49.99 | Annual | Unlimited access to PRO features |
Your consumer rights in Canada
There is no explicit Canadian statutory 14‑day cancellation or refund right set out in ReversePhone’s published policies. Refund eligibility depends on the company’s discretion and on the platform used (App Store/Google Play). Canadian consumers who believe they were charged unfairly, not given clear notice of automatic renewal, or faced unreasonable difficulty cancelling may pursue complaints through provincial consumer protection offices or through their financial institution. Keep detailed records of all billing statements and cancellation attempts, and escalate to provincial authorities if you suspect an unfair practice.
Customer experiences
Reported experiences are mixed. Some users (including a 5‑star review from a Canadian user) praised the service for value and responsive, knowledgeable support. Conversely, multiple users have complained about being billed after attempting to cancel free trials, unexpected recurring charges, and difficulty completing cancellations - some describing the experience as a “scam” or reporting hidden charges. These contrasting reports suggest results may vary by how and where the subscription was purchased and by individual case handling.
Documentation checklist
- Account email and username
- 9-digit member ID (if available)
- Order/receipt numbers and dates for the subscription charges
- Billing statements showing the charge(s)
- Screenshots or copies of cancellation attempts (app screens, confirmation emails, chat transcripts)
- Copies of any correspondence with ReversePhone support (emails, dates and names of representatives spoken to)
Common mistakes
A frequent mistake is uninstalling the app and assuming the subscription was cancelled; uninstalling does not stop billing. Other common errors include trying to cancel with the wrong platform (for example, asking ReversePhone to stop an App Store or Google Play‑managed subscription) and failing to retain proof of cancellation or payment. Some users initiate a chargeback before contacting support; this can lead to account suspension and may forfeit the chance of a refund from the company.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds must be requested via Apple; subscription cancellation via Apple retains access until period end | Low for cancellation; refund handled by Apple (varies) |
| Google Play | Refunds must be requested via Google; subscription cancellation via Google retains access until period end | Low for cancellation; refund handled by Google (varies) |
| Web / Direct with ReversePhone | Case-by-case refunds via ReversePhone Customer Care (phone/email); limited and discretionary | Medium - requires contacting support and may take longer |
| Bank chargeback | High risk: may lead to refusal of refund by ReversePhone and account suspension | High difficulty and potential consequences |
After cancelling
After you cancel, keep copies of cancellation confirmations, receipts, and any correspondence. If you need to request a refund or follow up, contact ReversePhone Customer Care at 1-855-904-1564 or support@reversephone.com. For App Store or Google Play purchases, use the respective support pages to request refunds or dispute charges: Apple subscriptions help and Google Play subscriptions help. For information about consumer protection in Canada, see Government of Canada - Consumer protection.
Address
For written notices or to provide proof of a cancellation request, send certified mail (raccomandata A/R) to ensure proof of delivery:
MSC - 204908
P.O. Box 105168
Atlanta, GA 30348-5168
Also contact Customer Care by phone at 1-855-904-1564 or email support@reversephone.com and include your 9‑digit member ID and copies of any supporting documentation.