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Cancellation service #1 in Canada
Revid.Ai is a web-based AI video creation and editing service that offers tools for generating videos, voices, avatars and social media content. It provides subscription plans with varying numbers of AI credits and automated features designed to accelerate content production.
Below are the typical cancellation paths depending on how you subscribed. Follow the steps that match your purchase method.
If you cancel a web/direct subscription you will typically retain access until the end of your current billing period; after that period your subscription benefits stop. According to public terms, your account and projects remain accessible after expiration, but exporting videos generally requires an active subscription, so plan exports before access ends.
Revid.Ai’s stated policy is that subscriptions are generally non‑refundable. Exceptions may be granted at the company’s discretion if fewer than 10% of credits have been used and the payment was made within the last 30 days. EU-specific rules in Revid.Ai’s terms note that users waive the 14‑day withdrawal right once they begin using the service; the terms do not specifically explain Canadian refunds. Given user reports of limited refunds and billing friction, refunds are not guaranteed and are handled case‑by‑case.
| Plan | Price | Period | Features |
|---|---|---|---|
| Hobby | US$39.00/month | Monthly | Full video editor access, access to 3M+ viral TikToks for inspiration |
| Growth | US$39.00/month (promotional, normally US$99/month) | Monthly | Includes Hobby features plus AI video creation, voice generation, script & hook generation, record your voice/video, AI influencer creation, 3 auto-mode workers, 2,000 AI credits/month |
| Ultra | US$199.00/month | Monthly | Includes Growth features plus 10 auto-mode workers, 12,000 AI credits/month |
Canadian consumer protections and app‑store policies can provide additional recourse beyond a vendor’s terms: Apple and Google offer their own subscription management and refund request paths, and payment card issuers and banks may accept disputes for unauthorized or problematic charges. Revid.Ai’s terms remove EU cooling‑off rights after use and do not explicitly address Canada, so Canadians who encounter billing or refund problems should first use the store or payment provider dispute mechanisms and retain documentation of purchases and communications.
User feedback is mixed. Positive reviewers commonly praise an intuitive interface, time savings for social media content creation, and useful voice and avatar options. Negative reports frequently cite difficulties cancelling (including being redirected to third parties such as LemonSqueezy), continued charges after attempted cancellation, unexplained credit depletion, inability to export after cancelling, and inconsistent AI output quality (distorted visuals or mismatched characters). These recurring complaints suggest gathering thorough evidence before disputing charges.
People often make avoidable errors such as attempting to cancel on the wrong platform (for example cancelling on the website when the subscription was purchased through Apple or Google), assuming unused credits will roll over, or not saving receipts and screenshots before contacting support. Others wait beyond the stated 30‑day window when seeking discretionary refunds or contact the wrong billing party (vendor vs app store vs third‑party seller), which delays resolution. To avoid problems, verify where the subscription was charged and capture clear evidence of your cancellation attempts and balances.
| Method | Refund | Difficulty |
|---|---|---|
| Web / Direct via revid.ai | Generally non‑refundable; possible discretionary refunds if <10% credits used and within 30 days | Medium - cancellation via account is straightforward but refunds and credit disputes may be contested |
| App Store / Google Play | Refunds handled by Apple/Google policies (store-level refunds may be available) | Low - Medium - cancel via store; refund success depends on store review |
| Third‑party billing (e.g., LemonSqueezy) or bank dispute | Refunds depend on third‑party policy or bank chargeback rules; possible | High - can involve multiple parties and longer resolution times |
After you cancel, keep confirmation emails and account screenshots. If you need to export content, do so before the subscription ends because exports may require an active plan. For further help, consult Revid.Ai’s Terms and support pages and, if applicable, use Apple or Google subscription support or the third‑party billing portal that processed your payment. If billing problems persist, contact your card issuer to inquire about a dispute and refer to Canadian consumer and financial complaint resources.
Helpful links: Revid.Ai home revid.ai; Terms of Service revid.ai/terms; Revid.Ai support/contact revid.ai/contact; Apple subscriptions (cancel or request refund) Apple Support; Google Play subscriptions Google Play Help; LemonSqueezy help LemonSqueezy Help; Canada financial consumer complaints Financial Consumer Agency of Canada.
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Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.