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Cancellation service #1 in Canada
Revive (Revive Organics / Revive Superfoods) offers subscription-based smoothie and superfood products delivered to customers, alongside a web portal called MyRevive for account management. Subscriptions can be purchased through the MyRevive website or via mobile app stores (Apple App Store or Google Play).
This guide explains how to cancel a Revive subscription in Canada, what to expect after cancellation, refund possibilities, common issues reported by customers, and your consumer rights.
Cancellation method determines timing. App-store cancellations generally stop automatic renewals but leave access active through the paid period. Cancelling via MyRevive can be immediate, at the end of the current billing cycle, or on a specific date if you request that. After cancellation you should receive a confirmation (email or on-screen); keep that confirmation for your records.
Billing stops for future cycles once cancellation is effective, but you may retain access to paid benefits until the end of the period already paid for. Account data (order history, account email) is typically retained according to Revive’s policies; if you want data deleted, request that explicitly from support.
MyRevive processes refunds at its discretion via Stripe. You may request a full refund within 30 days of payment if the service has not been used; prorated refunds for unused portions may also be available if requested within 30 days. See MyRevive cancellation policy for details.
For subscriptions billed through Apple or Google Play, cancelling does not automatically trigger a refund - access typically continues for the period already paid. Refunds for store purchases must be requested from Apple or Google directly and are handled under their respective refund policies. See the app-store guidance referenced above for more information.
| Plan | Price | Billing |
|---|---|---|
| Varies | Varies | Varies |
Under Revive’s stated policies, customers may request refunds within 30 days if the service was unused; prorated refunds may be available. If you purchased through Apple or Google Play, you manage and request refunds through those platforms - cancellations do not produce automatic refunds. Provincial consumer-protection laws in Canada may provide additional rights concerning automatic renewals, unfair business practices, and disclosure; if you believe your statutory rights were violated, consider contacting your provincial consumer protection office or seeking legal advice. This guidance is informational and not legal advice.
Reviews are mixed. Positive feedback commonly highlights product taste and convenience as a breakfast option. Negative feedback centers on difficulties cancelling subscriptions, unexpected recurring charges, being charged for orders not received, and long or unhelpful customer-service interactions. Multiple reviewers report they were required to phone support or could not cancel online, and some experienced unclear subscription terms. See customer reviews for more detail at Trustpilot (Canada).
Do not assume uninstalling the app cancels the subscription - uninstalling does not stop billing for App Store or Google Play subscriptions. Another common mistake is not checking which platform (Apple, Google, or MyRevive) handled the purchase; cancellation must be done through that platform. Failing to keep proof of cancellation or not requesting refunds within applicable windows (for MyRevive, within 30 days for full/refunds in many cases) can make disputes harder to resolve. Also, some customers report relying on "skipping" a delivery without confirming subscription cancellation and then being billed the next cycle.
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | No automatic refund on cancellation; refunds must be requested from Apple individually. | Usually managed via Apple ID Subscriptions; some users report difficulty or needing to contact support. |
| Google Play | No automatic refund on cancellation; refunds must be requested from Google Play. | Cancelable via Play Store subscriptions; uninstalling does not cancel; some users report recurring-charge issues. |
| MyRevive (web) | Refunds at MyRevive discretion via Stripe; full or prorated refunds may be available within 30 days if unused. | Can cancel via MyRevive portal or email; options for immediate, end-of-billing, or custom-date cancellations. |
After you cancel, keep your cancellation confirmation and monitor your payment method for any unexpected charges. If you need a refund from MyRevive, submit the request promptly (within 30 days where applicable) and include your documentation. For app-store purchases, follow the platform’s refund request process. Helpful links: MyRevive cancellation policy: https://myrevive.app/cancellation-policy/; app-store cancellation guidance: support note on Apple/Google cancellations. If issues persist, contact your payment provider or your provincial consumer protection office for next steps.
Send written cancellation requests by regular mail (if you choose or if required) to the registered business address:
REVIVE ORGANICS INC., 2650 Bristol Circle, Unit 500, Oakville, ON, L6H 6Z7
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.