Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Roadwarrior
140 Cidermill Avenue, Building D
L4K 4T6 Concord
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Roadwarrior service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Roadwarrior: Easy Method
What is Roadwarrior
Roadwarrior is a multi-stop route planning and optimization app used by drivers and small fleets to plan efficient delivery or service routes. It offers mobile apps for Android and iOS, plus a web-based "Flex" plan with dispatcher/team features, tiered plans with limits on stops and daily optimizations, and optional add-ons such as proof-of-delivery and team member management.
How to cancel Roadwarrior
- In-App (Android/iOS): Subscriptions are contract-free and can be cancelled at any time with no fee. To stop future billing, cancel the subscription through your device’s native app store (the subscription remains active until the next billing date).
- Google Play (Android): Open the Google Play Store app → Menu → Subscriptions → select Roadwarrior → Cancel subscription. Follow Google Play’s prompts to confirm cancellation.
- Apple App Store (iPhone/iPad): Open Settings → tap your name → Subscriptions → select Roadwarrior → Cancel Subscription. Cancel at least 24 hours before the end of the current period to avoid renewal; access continues until the period ends.
- Web (RoadWarrior Flex): Sign into the web app → Profile (top-right) → Account → Quota & Billing → click "Cancel Auto‑Renewal" and confirm. Your Flex access remains until the next renewal date.
- If you prefer formal notice, send a written cancellation request (email or registered mail) including your account email and subscription details to Roadwarrior’s support/contact channel; keep a copy for your records.
What happens when you cancel
When you cancel, auto‑renewal for future billing stops but you retain access to paid features until the end of the current billing period. For in‑store subscriptions (Apple/Google), the store manages cancellations and access timing. For web Flex subscriptions, the web app will show your renewal date and confirm cancellation; you will keep account data and settings unless you delete your account. Cancelling does not automatically remove saved routes, history or backups - check account settings if you want data deleted.
Will I get a refund?
Roadwarrior does not publish a general, company‑wide refund policy for subscriptions; refund eligibility depends on the platform you used to buy the subscription. Purchases made through Google Play or the Apple App Store are managed by those stores - Roadwarrior cannot directly issue refunds for those purchases and you must request any refund through Google or Apple. For web purchases (Flex) there is no explicit public refund guarantee; if you believe you have a reason for a refund (for example, billing errors or duplicate charges), contact Roadwarrior support and, if necessary, dispute the charge with your payment provider.
Roadwarrior plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic | Free | One-time / Free | Up to 8 stops per route; optimize up to 50 stops/day. |
| Pro - Monthly (USD) | US$14.99 per month (~C$?) | Monthly | Up to 120 stops/route; optimize up to 500 stops/day; data upload, reporting, sync, backup. |
| Pro - Annual (USD) | US$100 per year (~C$?) | Annual | Same as Pro monthly, billed annually. |
| Flex | US$49 per month (~C$?) | Monthly | Up to 200 stops/route; optimize 500 stops/day; includes dispatcher web app, team features; proof-of-delivery & team members optional add-ons. |
Your consumer rights in Canada
Under Canadian consumer protection practices, digital content and subscription services are generally considered non‑refundable once delivered unless the provider offers a refund policy. App store purchases are governed by Apple’s and Google’s refund procedures. If you believe you have been billed in error or charged after cancelling, you can raise the issue with the store where you purchased the subscription, contact Roadwarrior support for assistance, and if necessary contact your card issuer to dispute unauthorized charges.
Customer experiences
User feedback is generally positive about Roadwarrior’s friendly interface, value for money, strong route planning and time savings for multi‑stop routing, and responsive personal customer service. Negative comments commonly mention limitations with large dataset imports, occasional optimization quirks (strange detours or recharge count issues), and isolated reports of difficulty obtaining refunds or of unexpected charges. Several users praise support responsiveness, including help during cancellation, while a minority report frustration when handling store‑side billing issues.
Documentation checklist
- Account email and username (the email you used to sign up)
- Order or subscription receipt (from Apple, Google Play, or Roadwarrior web)
- Subscription start and renewal dates
- Screenshots showing the subscription in your store account or the web account billing page
- Any confirmation of cancellation or support correspondence (emails, ticket numbers)
Common mistakes
Many cancellations fail because users cancel the app on the device but do not cancel the subscription in the App Store or Google Play account - remember that deleting the app does not stop billing. Another common mistake is missing Apple’s 24‑hour cancellation window and assuming cancellation is immediate; you will keep access until the period ends but may be billed if cancellation is made too late. Users sometimes expect an automatic refund upon cancellation - refunds are not guaranteed and generally must be requested through the platform used to purchase the subscription. Always confirm cancellation in the store or web account and save confirmation details.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google Play (Android) | Refunds handled by Google Play; request via Google Play support. | Low - cancel from Play Store; refunds subject to Google policy. |
| Apple App Store (iOS) | Refunds handled by Apple; request via Apple support; cancel at least 24 hours before period end to prevent renewal. | Low - Medium - cancel via Apple settings; refund outcomes vary by Apple policy. |
| Web (RoadWarrior Flex) | No explicit public refund guarantee; contact Roadwarrior support for billing issues. | Low - cancel from the web account; refunds uncommon unless agreed by support. |
| Registered mail / Email to Roadwarrior | Refunds depend on Roadwarrior or store policy; formal written requests can help with disputes. | Medium - formal but slower; useful for disputes or formal records. |
After cancelling
After you cancel, keep the confirmation from the store or the web app and monitor your payment method to ensure no further charges occur. If you need a refund or see an unexpected charge, request a refund through the store where you purchased the subscription (Google Play or Apple) or contact Roadwarrior support for web purchases. Helpful resources:
Cancel or change a subscription on Google Play
Cancel subscriptions on your iPhone, iPad, or iPod touch (Apple Support)
Roadwarrior official site and Roadwarrior web app (sign in to manage Flex billing). If you prefer formal written notice, send a registered letter to the company’s Canadian office and keep proof of mailing.
Address
For formal correspondence (registered mail) send to:
Roadwarrior (Head office) - 140 Cidermill Avenue, Building D, Concord, ON L4K 4T6, Canada